Restore Datashred Bewertungen 1 151

Currently trying to get a response from customer services - 20 minutes and counting.
No response to emails sent from the customer portal!
There is a visit booked for today - marked ad-hoc!
Stayed in all day waiting for someone to visit.
Extremely frustrated and disappointed.

I contacted Restore Datashred in the morning to ask for our paper bin to be collected. I was soon phoned back by a team member who said they would email me with a form to complete and sign and would then receive a collection a date. I received this soon after via email, however, this date was 4 weeks away. I responded back to say was there any chance this could be soon as our bin was totally full (which is likely our error that we didn't plan ahead). Duane, who had emailed me with the date, said he would make contact with the driver in our area. Within an hour, the drive arrived and picked up our bin, replacing it with a new empty one. What a brilliant and helpful service. Thank you.

We booked Restore Datashred to take away many, many bags of papers we no longer required. Johnny Owen arrived on the date as specified, was pleasant, efficient, explained the process of shredding / recycling etc and everything was gone in 15minutes. Many thanks.

Great communication and the driver arrived at the right location.

Duane Jones was brilliant in helping us book a one off service to clear out a cellar of old papers, 2 days and they were done! excellent work and we have booked then in again to do the office.

This company has a 90-day notice period and an extremely unethical ORIGINAL TERM auto renewal clause in their contracts that is not made clear when signing up to their services. We didn't receive any reminder that our 2 year contract was coming to an end to allow us to give correct level of notice and so when I tried to give notice 30 days before the contract was due to end, I was told that I had missed the cut off point and our contract would renew for a further 2 YEARS! Having read through other similar 1-star reviews from other customers, I reached out to Sian Peat asking to raise a formal complaint and I've just been ignored. We are stuck paying for a service that we no longer need nor want until the end of April 2027 unless we pay a breach fee.

Restore have been brilliant to work with in arranging confidential waste for a period of 18 months. Chloe Tellitt has been absolutely excellent as sales executive. She goes above and beyond in ensuring we were happy with the product and price and could not be more pleasant to work alongside. I know I can always pick up the phone the phone to Chloe and nothing is too much!

Arrangement of the collection of our bags was easy, Shamsull was helpful and polite.
The bags were collected on the agreed date, the man who collected them was friendly and polite and very efficient in his work.

Initially I was unable to create an account because my email format was not accepted on the company website. I phoned the 0800 number on the Restore Datashred website and spoke with Shamsul who immediately created an account for me using my email address. He explained the service to me clearly and issued a quote with a link for payment. Having paid for the service, sacks for paper waste removal were delivered to me promptly and shortly thereafter my confidential documents were collected for shredding. On the day of collection Shamsul liaised with the depot on my behalf to find out when I should expect the driver to come for collection. From start to finish the entire process was easy which permitted me to focus my attention to other matters. I thank Shamsul for his good work and I recommend Restore Datashred to anyone in need of the services they offer.

Call answered promptly, Shamsull listened whilst I explained what we required - all understood and request for pick up logged - first class service

Excellent swift service that was good value considering I required a one off collection. The advisor was very helpful and friendly.

I wish to put on record how delighted I have been with the service received from this Company. The professionalism and efficiency from the minute contact was established has been exemplary. I was kept advised of every step of the way and the correspondence set up was first class.
I am truly confident that the confidential waste has been destroyed since it was actually carried out at my premises.

I will certainly be passing your name around my Professional colleagues.

Fiona Merritt was very helpful. She advised me what options there were and sent the quotations over quickly. All pricing was clear on the quotation. Fiona was friendly and polite. Give her a raise!!!

Excellent service from Restore Datashred! This is the second time I have used this company and both times they have been extremely efficient and professional.
Many thanks to Sham and his team.

Superb service from start to finish.
After being let down badly by another firm, I was fortunate enough to speak to Fiona at restore. She quickly organised an onsite shredding appointment for me. The driver arrived promptly and was very courteous and professional. The price was extremely good and the service was second to none. Highly recommended.

The experience was stress free, quick and efficient and nice to know that the shredded paper is recycled

I have on many occasions tried to contact customer service to discuss my account. I’ve been a long standing customer but noticed that the price just goes up and up and I wanted to discuss terms as there is always offers on the website (currently 25%off). With no reply to emails and phone calls I emailed to terminate my account. Promptly got a response ( surprise surprise) informing me I was on a 2 year rolling contract which wasn’t explained originally. This company has been very hard to communicate with and very expensive. I have sourced a new deal with a competitor which is also national for LESS THAN HALF the price I’m currently paying and that is not an introductory offer. My advice- shop around and save and don’t be taken advantage of.

Good efficient service, dealt with Shamsul who was prompt in his responses and even managed to alter the delivery dates when we needed more time without any fuss. Bags were picked up on the day with no hassle, would recommend.

Shamsull /Restore provided an excellent service. When I first contacted him I was overwhelmed with the amount of documents that I had to clear. He was very helpful in explaining the process of shredding documents in a clear and simple manner. The task didn't sound so daunting after all. Whenever I have a question he would respond to them quickly. And when it came to the collection they arrived exactly on time. Thank you Shamsull for your support. I have no hesitation in recommend him to future clients.