DO NOT ORDER FROM THIS COMPANY!! I recently ordered a shoe organizer cabinet thingy. It was way too big for the space I bought it for. When I submitted a return request they told me I’m going to have... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered a vanity table from RICCL. Following confirmation of sale there was no information given on delivery date. After several weeks, I followed up only to find out the product does not even exist... Mehr ansehen
We received the furniture in a timely manner, and it had all the parts and instructions were easy to follow. The issue is the quality of the parts are poor. It feels kinda flimsy and looks like not hi... Mehr ansehen
Unternehmen hat geantwortet
This is a fraudulent merchant in China. They have a great website and aggressive reach-out to consumers via IG advertising. I fell for it and I’m pretty vigilant normally — ordered an expensive piec... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
In choosing Ricll, you’re not just selecting a piece of furniture; you’re embracing a lifestyle that values sustainability, beauty, and the future of our planet.
Kontaktinformationen
China
- ricll.com
1,7
Ungenügend
32 Bewertungen
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Terrible support and unfulfilled order
I ordered a shelving unit for which there was no mention of lead time to produce. After not hearing anything for two weeks except for an order confirmation email, they responded that there would be a 9-week lead time to produce the item.
I followed up at 5 weeks and then again at 7 weeks. Both times I was told that the production timing was on track. I then followed up on the 9th week and was told that they were “lacking the raw materials” to produce the unit. They are now offering a refund but are not providing a confirmation of how or when the refund will be completed.
7. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ricll
We sincerely apologize for the inconvenience and disappointment caused by the delay in delivering your shelf. Due to unforeseen shortages in raw materials, we were unable to fulfill your order as planned, and we deeply regret any frustration this has caused.
Please know that we take your experience seriously and are actively working to prevent similar issues in the future. We have made the refund and value your feedback and hope for the opportunity to regain your trust.
Waited for months and just kept being told to keep waiting
I ordered my product 5 months ago and have repeatedly reached out to the seller for updates, always being told to wait. It was "on its way to their warehouse" but it never seemed to get there. After I finally asked for tracking of the shipment the order was then cancelled. Although I did receive a refund.
15. April 2025
Bewertung ohne vorherige Einladung
Antwort von Ricll
We are truly sorry for the unacceptable delay and lack of clarity regarding your order. Your frustration is completely understandable, and we deeply regret the inconvenience this has caused.
After reviewing your shoe storage cabinet order, and check your message "Please provide the tracking number or refund your order". Our staff arrange the refund for u. we recognize that our communication and fulfillment process fell short of your expectations—and our own standards. While we’ve issued a refund, we know this doesn’t make up for the time and trust lost.
We ordered our makeup vanity two months…
We ordered our makeup vanity two months ago and no word on delivery. I called the phone number and a child answered. I think I'm going to have the credit card company cancel order..
1. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Ricll
Hello Mark Allen, Thank you for reaching out, and I sincerely apologize for the delay and the frustrating experience you’ve had so far. This is not the level of service we aim to provide, and I truly appreciate you bringing this to our attention.
I’ve personally looked into your order number and confirm have refund it on this makeup vanity. Regarding the phone call, I’m very sorry for the confusion—that’s certainly not the standard we uphold. We’re addressing this internally to prevent it from happening again.
Delayed shipping (indefinitely?), non-existent customer support
Telephone number on website is laughable. Noone ever picks up. They claim reply for email within 24 hours - also not true. Been waiting days for feedback on my last mail. Order was supposed to be delivered within 9-10 weeks. On week 9 I ask for a delivery date and tracking number. The response was that it's not yet shipped, it will likely delay and I could still cancel. No update on delivery date at all. Are they in the business of making money? How is offering a cancellation and refund the only response they can offer? I asked again for an update - no response. I'm yet waiting for the product - but I can confidently say that the customer support is basically non-existent. I will definitely not purchase another item from Ricll.
27. März 2025
Bewertung ohne vorherige Einladung
Antwort von Ricll
Sincere Apologies for Your Coffee Table Delivery Delay, Thank you for your patience and for choosing Ricll for your furniture needs. We truly appreciate your trust in us, and we’re deeply sorry for the delay in delivering your coffee table and the lack of updates regarding its status. We understand how frustrating this must be, especially since you’ve been waiting longer than expected. and arrange refund if you would not wait it any more. and we want to assure you that we’re doing everything possible to resolve the situation. Due to unforeseen material delays and extended shipping timelines, your order has taken longer than anticipated. This is not the experience we want for our valued customers, and we deeply regret any inconvenience caused.
I ordered my piece of furniture in…
I ordered my piece of furniture in November and they continue to push the delivery. In December they said End of Feb. now they’re saying end of April. Their follow up is awful and I have no faith that I’ll get my furniture any time soon.
25. März 2025
Bewertung ohne vorherige Einladung
Antwort von Ricll
Thank you for taking the time to share your feedback, and please accept our deepest apologies for the delay in delivering your 64" Chest of Drawers. We truly understand how frustrating this must be, and we sincerely regret any inconvenience this has caused.
We strive to provide a seamless shopping experience, and we’re disappointed that we fell short in this instance. This pre-order dresser while we work to prevent such delays, we acknowledge that this does not excuse the wait you’ve experienced.
If you’d like further assistance or prefer to discuss alternative solutions, please don’t hesitate to contact us directly.
SCAM!!!!
All designs are copied from reputed furniture brands or I should rather say photos are copied. Certainly this is a scam companies with fake 5* reviewers. Stay away!
11. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Ricll
Thank you for reaching out to us regarding your concerns. We sincerely apologize if you feel this way about our company, as that is certainly not the experience we aim to provide.We understand that trust is essential in any business relationship, and I would like the opportunity to address any specific issues or misunderstandings you may have encountered.
Antwort von Ricll
Dear Client, so so sorry for the bad impression on the order, And we have refund all. During the full producing schedule and delay so many orders delivery, offer our deeply apology on this order.
JUST DONT DO IT
i waited until black Friday to get the best discounting. i place three large orders basically furnishing the house i just moved into - received confirmation and have waited patiently.
i recently receive an email cancellation on all the orders i placed - no response or feedback just we decided to cancel your orders. this was three significant orders of size and cost. i reached out through email and phone and again no response or ability to talk with someone. the time now lost and savings for the holiday sale could of been used elsewhere now i'm out of both so ENTER AT YOUR OWN PERIL - also since placing this transaction i've had fraud hits with the cc# used hence card being canceled. this is the only site i used it on.
in response to your reply.
there was no confusion - you canceled all of my orders after holding my money for a month saying it was voided on my account. you have yet to try and reach out to me and i have left numerous emails and tried to speak with your team for clarification but yeah ok "sarcasm", you're sincerely doing everything to rectify the problem. no thanks for the loss of time and energy wasted. my cc is reaching out to you to have my money refunded back to me because that hasn't happened on your end either. i've given you every opportunity to clarify what happened and respond with no return feedback - sigh
customer beware
12. November 2024
Bewertung ohne vorherige Einladung
Antwort von Ricll
Dear Client, We sincerely apologize for any confusion or concern that may have arisen.
We want to assure you that we are a legitimate company committed to providing quality products and excellent customer service. The current situation with your pre-sale production order is not indicative of our usual operations, and we are doing everything possible to resolve the matter promptly.
I would not buy from this company !
I would not buy from this company !! I ordered a table in October with a 7-8 week delivery, and it’s 12/12 and no tracking number. They keep telling me to be patient and it will come. They say they will give a discount when I receive the table.
Update 12/15 ….they refunded my money saying there was damage to the box on the ship. Sure..
So they had my money for 2 1/2 months and no dining table through the holidays. Buyer Beware!
5. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Ricll
Writing to personally apologize for the delay in the delivery of your order due to unforeseen circumstances during our pre-sale production process.
We understand how important it is for you to receive your items on time, and we are truly sorry for any inconvenience this may have caused. We value your patience and understanding during this time, and we appreciate your trust in us. So so sorry for this order taken the trouble to u.
I paid over $2000 for an outdoor patio…
I paid over $2000 for an outdoor patio set on September 25, 2024. This item has never been delivered. I have never received a response regarding what happened to the set I ordered.
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von Ricll
So so sorry for this order taken to your bad impression and offer our deeply apology to u, Dear client. This order due to the pre-order condition and the platform cancel it automatic on its delay delivery. Dear Army, so sorry for this.
Looks good but not built well
I was so happy to receive this coffee table its matches my home and does not look cheap at all. Very good quality comes but not built well
5. Oktober 2024
Antwort von Ricll
We're thrilled to hear that you are satisfied with it and get that it is making a positive impact in your home.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.