scam website #falseadvertising order clothing from this website, the fabric was meant to be organic cotton. what arrived was a synthetic mess. to make matters worse, when i informed riley... Mehr ansehen
Rileygrove
Die Bewertung dieses Unternehmens ist aufgrund eines Verstoßes gegen unsere Richtlinien nicht verfügbar.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This company is TOTAL FRAUD. They placed a fake order on my credit card (including a $50 tip!) for shoes. When I tried to reverse the charge on my credit card, they manufactured fake emails and forced... Mehr ansehen
I purchased their pillow slide shoes/slippers. They were cheap and very uncomfortable so I wanted to return them. After communicating back and forth over a week through five emails with them offer... Mehr ansehen
Terrible experience. Ordered 2 pair of cotten-blend pants. They showed up and we're pure polyester. Almost like made out of plastic. I emailed them for a refund (according to the site it's allowed... Mehr ansehen
Verstoß gegen Richtlinien
Buyers Beware
I ordered some sun glasses from Riley Grove and never received it. When I tried to reach out to them with the number they provided, a prerecorded message came on saying, thank you for calling AT&T. I knew I had gotten swindled. Never again will I make any kind of purchase from a unreliable/unreputable source.
Buyers beware!
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rileygrove
I’m really sorry to hear about your experience and that you weren’t able to reach us by phone. Our preferred customer support channel is email, which is why you may have hit an automated carrier message when calling.
If you didn’t receive your sunglasses, we definitely want to sort that out for you. Please send us your order number at support@rileygrove.com
, and we’ll look into it right away and make sure you’re taken care of.
We’re here to help and want to make this right.
Customer Support Team
Riley Grove
Ships fast, good clothes, no problem at all.
I’ve ordered quite a lot of trousers from Riley Grove now, around seven times or so, and I’ve never once had any issues whatsoever.
When I first ordered, I was initially a little worried about it, due to all the reviews that I saw here just after (although I had PayPal protection so there was no need to worry really). But the items shipped fast, were good value for money, and as I say, I’ve had no problems at all. In fact, the reason I’ve ordered quite a few times since now is because I’ve been happy with the service provided, and I’ll most likely continue doing so too.
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rileygrove
Hi Will,
Thank you so much for taking the time to share this, it means a lot to us. We’re really glad to hear you’ve had consistently good experiences with your orders, and it’s great to know the shipping and quality have been meeting your expectations.
As a small thank-you for being such a loyal customer, here’s a 10% off code for your next order:
CUSTOMERCARE10
We appreciate your continued support and look forward to serving you again.
Customer Support Team
Riley Grove
Never come.
13. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rileygrove
Hi Ash,
I’m sorry to hear your order still hasn’t arrived. We can offer a free replacement or a refund for you, whichever you prefer. We just need a bit more information to look it up.
Please reach out to us at support@rileygrove.com
with your order number and we’ll take care of this right away.
We appreciate you taking the time to share your feedback.
Customer Support Team
Riley Grove
Junk
Ordered a "cashmere bathroom rug", it took for ever too arrive and customer service did not answer my status requests. When it arrive, this rug is pure junk. I could have bought it at the dollar store and save a lot of money.
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rileygrove
Hi Carlos, I’m sorry to hear the rug didn’t meet your expectations and that the delivery took longer than expected. We’ve sold a very large number of these rugs with great feedback, but we understand that experiences can vary and we never want a customer to feel disappointed.
If the rug you received wasn’t what you were hoping for, we do offer return options and we’re happy to help make things right. Please reach out to us at support@rileygrove.com
with your order number and we’ll take care of it for you.
Customer Support Team
Riley Grove
Product arrived
Product arrived.
Obviously a drop ship Co.
Chinese quality but as per the description on the website
No packaging or certs but I tested the UV penetration and it's ok.
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rileygrove
Hi Antony, Thanks for sharing your feedback.I’m sorry to hear it didn’t meet your expectations.
Just to clarify, our orders are fulfilled from our partner warehouses in Europe, the UK, the US, and Canada, depending on the customer’s location. Packaging can vary based on your location, but the products themselves meet the same standards across all regions.
If you have any concerns about the item you received or would like us to look into anything specific, feel free to reach out to us at support@rileygrove.com. We’re always here to help.
Customer Support Team
Riley Grove
IF I could rate it -10 I would
IF I could rate it -10 I would! This Company is a RIP-OFF with Fake phony ads on their products. 2 of the “CLOUD LIKE RUGS” for baths purchased=$80 US.
Received a rug not thicker than a light Towel..no NAP at all…I have pics with hand showing how UNPLUsH these things are, but of course see No option to include the pictures!
They won’t send a return Label, they’re in Canada thus paying for the customs charges make return PAID by customer ridiculous and doubt they would ever try getting them out of customs.
SCAM..DO NOT PURCHASE THEIR JUNK,
22. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Rileygrove
Hello Cathy,
I’m really sorry to hear the rugs didn’t meet your expectations. We’ve sold a large number of these with generally great feedback, but experiences can vary and we never want anyone to feel disappointed. We do offer return options, and our team can help with the process if you reach out.
Please contact us at support@rileygrove.com
with your order number and we’ll do our best to make this right for you.
Customer Support Team
Riley Grove
I purchased 3 pairs of 2X large (42-44…
I purchased 3 pairs of 2X large (42-44 inches) cotton pants. I received 3 pairs of pants with 42cm waists and 42cm legs, in effect tiny waist with huge legs. The material was not cotton/ linen breathable blend as promoted, rather it was simililar to wet weather clothing, non- breathable, synthetic and waterproof.
Each pair cost $68. I am not sure why they even bother to send anything as their product is worthles and non- usable. Riley Grove is a scam! Stay away.
3. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rileygrove
Hi Steve,
I’m sorry to hear the pants you received didn’t match what you were expecting. We weren’t able to locate an order under the information provided here, but we’re happy to look into this for you. Please reach out to us at support@rileygrove.com
with your order number so we can review the details and help with a return or resolution.
Customer Support Team
Riley Grove
Ordered a pair of sunglasses
Ordered a pair of sunglasses. Got a delivery confirmation from them, but have no idea where on the planet the parcel has been delivered to.
Awaiting excuses incoming, after reading other reviews. Scam.
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Rileygrove
Hello there, Thanks for your review. We couldn’t locate any order under the name used here on Trustpilot. With the limited information provided, we’re not able to verify what happened or how to help.
If you could share your order number or the name/email used at checkout, please reach out to us at support@rileygrove.com. Once we have those details, we’ll be able to check the order and address any concerns right away.
Customer Support Team
Riley Grove
Scam
Be careful it’s a complete scam. Avoid this website.
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Rileygrove
I’m sorry to see this comment. If something went wrong with your order, we’re always here to help and make sure you’re taken care of.
Unfortunately, we couldn’t locate any order under your name. If you still need help, please reach out to us at support@rileygrove.com
Customer Support Team
Riley Grove
I ordered from this company/illegal…
I ordered from this company/illegal online enterprise. Don't do it. They have excuses for days. Just wanted a pair of sunglasses and got nothing but excuses. Avoid this place and report them on FB if you see them. They are so sorry for any inconvenience and do nothing to correct the situation.
23. April 2025
Bewertung ohne vorherige Einladung
Antwort von Rileygrove
Hello, I checked your order under your name and it does show as delivered on our end. If there were any delays during shipping, I apologize, It's rare occurance but that definitely isn’t the experience we want for you to have.
If you would like to share more and please fee free reach out to us at support@rileygrove.com and we'll be happy to make things right and help however we can.
Thanks you again for shopping with us,
Customer Support Team
Riley Grove
Antwort von Rileygrove
We’re sorry to see this review. We take all feedback seriously, and we assure you that we always aim to provide a satisfactory and smooth experience. If anything did not go as it should, we’d be happy to look into it right away.
Our team is always here to help. Please reach out to us with your order number so we can assist you further.
Thank you
Customer Support Team
Riley Grove
Buyer beware don’t buy unless you intend to keep
Buyer beware. Do not order from them , they will not refund money, store credit only, list and last time buying from them. That only want one time customers, I’d be afraid to buy any else from them
28. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Rileygrove
Hello Susan, We’re sorry to hear that your experience didn’t meet your expectations. Every situation is different, and we always review each case individually to provide the most appropriate resolution.
In certain cases, such as when an item cannot be returned or specific return requirements aren’t met we do offer store credit as an alternative.
If your case was previously flagged or closed, you’re still welcome to reach out to us again at support@rileygrove.com so we can take another look. We’re here to help wherever possible and making things right whenever we can.
Please contact us with your order number so our support team can assist you further.
Customer Support Team
Riley Grove
No good.
I ordered pants from them. Around $80 spent on a pair of nice looking dress pants. They arrived and they are the worst quality pants you've ever seen! They are incredibly thin. Should've known they would be bad when they don't even list the fabric composition on the website. Worse, they offer 14-day refunds on the website, but I have hear not heard back from them despite reaching out twice. They get an additional star because at least I received something.
19. August 2024
Bewertung ohne vorherige Einladung
Antwort von Rileygrove
Hi Max, I’m sorry to hear the pants didn’t meet your expectations and that you had trouble reaching us. That’s not the experience we want for anyone. If you can share your order number at support@rileygrove.com, we’ll look into this right away and help with a return or resolution.
Customer Support Team
Riley Grove
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