roa-hiking.com Bewertungen 

36
TrustScore 2 von 5

1,8

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I have had 3 pairs of roa shoes by far, i love the look, but the quality is insanely poor.. My andreas hiking boots were and are bleeding glue every now and then. One pair of katharinas i sold after... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

Aesthetically, amazing. Quality-wise, not so much. My Andreas was durable — after four years of hiking, festivals, and everyday use, it’s still holding up. But the Neal model with Brain Dead fell apar... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Bought two pairs of Roa Shoes, Katharina and Cingino shoes. Really liked the design, but quality, comfort and customer service were so much below average standard and more so taking the price tag into... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Bought a pair of Roa Lhakpa shoes, thinking they looked great and pretty sturdy. Almost immediately the glued fabric panels started to peel on the shoe, and within a few months three of the four pull... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Geschäft für Outdoor-Kleidung und ‑Ausrüstung

Vom Unternehmen geschrieben

A hybrid attitude towards the landscape. ROA is an Italian shoe brand founded in 2015. Explicitly referencing the latest innovations from the world of technical outdoors-wear, ROA employs crossover, experimental techniques to shape a product that reflects a hybrid attitude towards the landscapes. ROA takes the sportswear attitude and applies it to outdoors footwear. The brand exalts the values of functionality through the use of avant-garde materials and construction techniques of performance derivation.


Kontaktinformationen

1,8

Mangelhaft

TrustScore 2 von 5

36 Bewertungen

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1,8

Alle Bewertungen

(36)

9 Bewertungen in den letzten 12 Monaten

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Bewertet mit 1 von 5 Sternen

I have had 3 pairs of roa shoes by far

I have had 3 pairs of roa shoes by far, i love the look, but the quality is insanely poor.. My andreas hiking boots were and are bleeding glue every now and then. One pair of katharinas i sold after like 3 wears since the glue was already splitting and creating a hole ?

I was truly excited to have finally found a brand i like for the hiking aesthetic that doesn’t look bad, but the quality made me realize that i cannot love this brand no matter how hard i try

23. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von roa-hiking.com

Hi Filip,

thanks for sharing your experience with us.

We're sorry to hear that the shoes you purchased did not met your expectations.

We kindly encourage you to contact our Customer Service Team at info@roa-hiking.com, to receive support and instructions about it.

Thank you,
ROA Team

Bewertet mit 1 von 5 Sternen

This is scam – watch out for their insance return policy

This is scam! They charge you insane shipping costs (i paid 13 EUR) and if you want to return the item, they charge the same amount again!!!! Just insane. It is all written in the return policy you'll find after scrolling down for ages. Never would I have bought anything if I had known. What a trash attitude to customers.

20. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von roa-hiking.com

Hi Simone,

thanks for sharing your feedback with us.

We're sorry to hear that our return policy came as unexpected, but we'd like to remind that it's available online: https://www.roa-hiking.com/pages/returns

Please feel free to contact us at info@roa-hiking.com should you may need any other help with it.

Thank you,
ROA Team

Bewertet mit 3 von 5 Sternen

Roa hiking

Aesthetically, amazing. Quality-wise, not so much. My Andreas was durable — after four years of hiking, festivals, and everyday use, it’s still holding up. But the Neal model with Brain Dead fell apart, and my Daiquiri High did too. Most recently, I tried the Katharina — well, it’s more suited for fashion weeks than for the mountains. Sadly, the rubber part at the toe completely fell apart. I hope they’ll improve the quality in the future!

22. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von roa-hiking.com

Hello Jonatán,

we thank you for sharing your feedback with us.

We're sorry to hear about your experience, this is not what we aim to deliver.
Please feel free to contact us directly (info@roa-hiking.com), so we can look into this and assist you further.

Have a nice one,

ROA Team

Bewertet mit 1 von 5 Sternen

Disappointing

I bought ROA shoes and wore them about five times before they broke. I took them in for repair and barely wore them afterward, but they broke again in a different spot.
Considering their price and the expectations around their overall quality, this is extremely disappointing.

6. September 2025
Bewertung ohne vorherige Einladung
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Antwort von roa-hiking.com

Hello Sergio,

thanks for sharing your feedback.

We're sorry to hear about the inconvenience experienced with your shoes.
We kindly invite you to contact our customer service team (their email is info@roa-hiking.com). They'd be happy to offer their support and advise on the next steps.

Best,
ROA Team

Bewertet mit 1 von 5 Sternen

DONT BUY IT

DONT BUY IT!
You will remember me if you prefer to buy that Roa thing. I warned you!

18. Jänner 2026
Bewertung ohne vorherige Einladung
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Antwort von roa-hiking.com

Hello Mario,

thanks for sharing your feedback with us.

We're sorry to hear that the product was not as good as you expected it to be.
We invite you to contact our Customer Service Team (info@roa-hiking.com) to receive support with it.

Best,
ROA Team

Bewertet mit 1 von 5 Sternen

Katharina: Horrible quality, huge disappointment

Despite reading many posts about ROA’s poor quality, I decided to buy a pair of Katharina shoes through Farfetch. After just a few light uses in the city (not even hiking), the glue started to fall apart. I love the design, but the quality is terrible for such an expensive shoe. They offered me a refund, but not an exchange for a good pair. I even had to take a newly purchased €345 "hiking" shoe to a repair shop to glue it.

Learn from me and don't buy these shoes.

I bought a jacket from them last year and it was fine, so it seems the problem is only with the shoes. Very disappointing because I like ROA’s design.

I feel I have no choice but to warn others about the poor quality.

Sad but true.

14. Jänner 2026
Bewertung ohne vorherige Einladung
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Antwort von roa-hiking.com

Hello Jose,

thanks for sharing your experience with us.

We're sorry to read about the issues you encountered with your Katharina shoes.

We kindly invite you to contact our Customer Service Team, to receive support and guidance about how to proceed in your case. Here is their email: info@roa-hiking.com.

Best,
ROA Team

Bewertet mit 1 von 5 Sternen

Awful quality

Awful, love the shoes but the quality is horrendous. Completely fallen apart after less than 6 months, I’ve probably worn them 2 times a month MAX

Don’t bother with them

£239 down the drain

2. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von roa-hiking.com

Hello Toby,

thanks for sharing your review with us.

We're sorry to hear that the product is not as expected.
Please contact our Customer Service Team (info@roa-hiking.com) to receive an appropriate support with it.

Best,
ROA Team

Bewertet mit 1 von 5 Sternen

Nice looking shoes but extremely bad quality, no support

I have bought a pair of Roa Andreas noix (550€ UVP) in February 2024 but just tarted wearing them recently as I was travelling the whole last winter through SEA. I have only worn the boots, advertised as "technical hiking footwear" in the city for a few starting this autumn. Unfortunately, the fabric inside at the heel of the right boot broke and is completely worn through and I can feel the same issue beginning in the left one. Additionally, the rubber edging around the left boot is starting to peel off.

Considering the exorbitant high price and limited use, I am extremely disappointed. I literally can't wear the boots anymore because they would fall apart completely soon without a repair.

I tried reaching out to the customer service, but they didn't take any accountability and just refered to the retailer - jole.it - whose completely ghosted my two emails I've send them.

Incredibly disappointed because I felt in the beginning that I have purchased a quality piece of clothing "made in italy".

19. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von roa-hiking.com

Hello Lukas,

thanks for sharing your feedback with us and with the community.

We're sincerely sorry about the inconveniences you encountered with your shoes.

Kindly remember that as retailers work separately, their return policy applies on orders purchased off of our site.

Please contact our Customer Service Team once again, to see if something can be done in your case. Their email is info@roa-hiking.com.

Best,
ROA Team

Bewertet mit 1 von 5 Sternen

Poor Quality, No Support – Extremely Disappointed

In July 2025 I purchased a pair of Roa Cingino shoes via the Italian retailer Michelle Franzese Moda. I initially wanted to return them and contacted the retailer to start the return process – but after my request, they never replied and I was left without any option to send them back.

I then decided to keep the shoes and wore them for the very first time on August 25, 2025. After only 7 km of light hiking, the side sole/rock guard already started to detach. For such an expensive product, this is completely unacceptable.

To make matters worse, neither the retailer nor Roa provided any helpful or timely customer service. No solution, no accountability.

Conclusion: overpriced shoes with poor quality and terrible customer service from both the retailer and the brand. Strongly not recommended. Photos of the damage are attached.

25. August 2025
Bewertung ohne vorherige Einladung
roa-hiking.com-Logo

Antwort von roa-hiking.com

Hi Jac,

thanks for sharing your review.

We're sincerely sorry to hear about the inconvenience you experienced with your shoes and we understand your position.

Kindly note that resellers operate separately, this means that their own policies apply to items not purchased directly from our site (roa-hiking.com). We're sorry if you did not receive the retailer's support you expected in this case.

We also checked with the team involved at ROA, and it seams that your email was not received correctly.
We kindly invite you to contact our Customer Service Team again (email is info@roa-hiking.com), to receive further assistance and clarification.

Thank you for bringing this to our attention, we truly value your feedback.

Best,
ROA Team

Bewertet mit 1 von 5 Sternen

quality really bad!!!

11. August 2025
Bewertung ohne vorherige Einladung
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Antwort von roa-hiking.com

Hi Isuru,

thanks for sharing your feedback with us.

We're truly sorry to hear that you're not satisfied with our products.
Please feel free to contact our Customer Service Team (email is info@roa-hiking.com), to receive further support over your case.

Thanks,
ROA Team

Bewertet mit 5 von 5 Sternen

I bought a pair of ROA Canvas Shorts a…

I bought a pair of ROA Canvas Shorts a while ago and waited before writing a review to really test them out. I’ve got to say, they’re one of the best pieces in my wardrobe! The quality is top-notch. I’ll definitely be buying from ROA again, and next time I’m going straight to the source.

5. August 2025
Bewertung ohne vorherige Einladung
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Antwort von roa-hiking.com

Hi Elle,

thanks for sharing your positive review.

We're glad to read that you're satisfied with your purchase.

Hope to see you again soon!
ROA Team

Bewertet mit 1 von 5 Sternen

Two weeks after purchase

Two weeks after purchase, and after wearing them only in the city, the shoes were already wrinkled and deformed. The company initially offered only a 10% discount as compensation, and only after I insisted did they raise it to 20%. They refused both a return and a refund. These shoes are marketed as technical footwear, but they are extremely low quality. They are just fashion shoes with no real design standards — far from what they claim to be.

1. August 2025
Bewertung ohne vorherige Einladung
roa-hiking.com-Logo

Antwort von roa-hiking.com

Hi Ilaria,

thanks for sharing your review.

We're truly sorry to hear about your concerns regarding the condition of the shoes.

We took your case seriously and had the item carefully reviewed by our Production Team. They confirmed that what you noticed is not due to a quality defect, but rather a characteristic of the material used in this specific shoes model.

As a gesture of goodwill we issued a 20% refund.
We genuinely value your satisfaction and always aim to find a fair solution, even in situations where the product meets our quality standards.

If you have any further questions, or need more support, please do not hesitate to contact our Customer Service Team (info@roa-hiking.com).

Thanks,
ROA Team

Bewertet mit 1 von 5 Sternen

Premium Price, Disappointing Quality and Service

I recently purchased a ROA jacket through an authorized retailer and found a clear manufacturing defect: the inner fabric of one pocket was stitched shut, making it unusable.

For a brand that positions itself as premium, this level of quality is unacceptable.
To make matters worse, ROA declined any support or repair because the jacket was purchased through a retailer.

Other outdoor brands – even more affordable ones – offer basic repairs or goodwill solutions for such defects, regardless of where the item was bought.

Great design, but poor quality control and disappointing after-sales service make me hesitant to buy ROA again.

31. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von roa-hiking.com

Hi Gabriel,

we're really sorry to hear about your experience and truly understand your position.

Please note that since your purchase was made through one of our retail partners, we're limited in how we can assist directly. In these cases, the retailer's policies and procedures apply, including returns, exchanges and warranty claims.

If there's anything specific we can clarify or support you with, please feel free to contact our Customer Service Team (info@roa-hiking.com) - we're always happy to help however we can within our scope.

Thank you,
ROA Team

Bewertet mit 1 von 5 Sternen

Katharina & Cingino

Bought two pairs of Roa Shoes, Katharina and Cingino shoes. Really liked the design, but quality, comfort and customer service were so much below average standard and more so taking the price tag into consideration. It feels like a fake product, falling apart after light use within months. I guess Italian design combined with very low cost production somewhere in Asia. Strong recommendation to think at least twice before buying any ROA shoes.

29. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von roa-hiking.com

Hi there,

thank you for your feedback.

we're sorry to hear about the issues you experienced with our shoes. That's definitely not the experience we want for our customers.

If you need more information and assistance, please don't hesitate to contact our Customer Service Team: info@roa-hiking.com. They'll be happy to help in any way they can.

Thanks,
ROA Team

Bewertet mit 1 von 5 Sternen

My Andreas fell apart with minimal use…

My Andreas fell apart with minimal use - really disappointing for such an expensive shoe. I reached out to the company, but they refused to take responsibility because I bought it from another retailer. At this price point, you'd expect at least decent customer service. Unfortunately, that wasn't the case.
Ask anyone you know - everyone will tell you the quality is far below the price point.

2. Juni 2025
Bewertung ohne vorherige Einladung
roa-hiking.com-Logo

Antwort von roa-hiking.com

Hi there,

thanks for sharing your feedback.

We're sorry about the inconvenience you encountered with your Andreas and we do understand your position.

However, we're only able to process returns for products purchased directly from us. Since your purchase was made through another retailer, their return/exchange Policy would apply.

We know this might not be the answer you were hoping for, but we truly appreciate your understanding. If there's anything else we can do to help, feel free to get in touch.

Thanks
ROA Team

Bewertet mit 1 von 5 Sternen

Awfully made shoes

Awfully made shoes, had a pair of the katharina and they fell apart after a week, because I bought them on a different site they refused to help even though it was a quality isssue there end, and also they answered with a robotic and unhelpful response similar to the one they will reply to this review with… they won’t help just tell you to contact where you bought the shoe, 1/10 quality for a ridiculous price

17. April 2025
Bewertung ohne vorherige Einladung
roa-hiking.com-Logo

Antwort von roa-hiking.com

Hi Jake,

thanks for sharing your review.

We're truly sorry to hear about the inconvenience you experienced with your Katharina shoes. We understand how frustrating this must be.

However, please note that all purchases are subject to the Policy of the store where the item was bought. Unfortunately, you must follow the specific terms set by the retailer.

If there's anything else we ca do to assist or clarify, please don't hesitate to reach out. We value your feedback and appreciate your understanding.

Thanks,
ROA Team

Bewertet mit 1 von 5 Sternen

Lowest quality shoe I have ever worn

Purchased a pair of ROA Katharina shoes around 3 months ago. Have worn them roughly 3-4 times a week travelling Europe (in primarily urban conditions) and can genuinely say these are the lowest quality shoes I have ever worn, especially for the price tag. The outer layer of the shoe completely splits from the glue holding it in place after a few wears at the points wear the foot bend. I believe that Roa once had a reputation as a solid company with good manufacturing however I think if you are considering buying anything from this brand please read up to date reviews. I have completely wasted money on these shoes and will be replacing them with a much cheaper and higher quality alternative. Additionally, the shoe is not very comfortable for long wears, it is quite a heavy shoe so I would not wear in certain climates, and has a very firm structure that has caused ankle irritation on occasion. If ROA had any form of leniency or customer support for faulty shoes I would most definitely be returning them straight away.

23. März 2025
Bewertung ohne vorherige Einladung
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Antwort von roa-hiking.com

Hi there,

thanks for sharing your review.

We're sorry to read that the experience on our site wasn't as good as you expected it to be and that you're not satisfied with your item.

Please feel free to get in touch with our Customer Service Team at info@roa-hiking.com, to receive support and instructions about your case.

Best,
ROA Team

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service! They respond quickly, think proactively, and provide outstanding support. Highly recommended

6. März 2025
Bewertung ohne vorherige Einladung
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Antwort von roa-hiking.com

Hi there,

many thanks for the positive review, we're happy to read that the experience with us met your expectations.

Hope to see you again soon!

ROA Team

Bewertet mit 1 von 5 Sternen

ROA is not a hiking brand

Bought a pair of katerina shoes in may 2024. After wearing them for 5-6 times, they started falling apart. Poor stitching and terrible glue.

I used to guide people in the Norwegian mountain, so I’ve tried multiple hiking brands, both cheap and expensive ones. This is by far the most expensive one, and also the poorest quality I’ve ever experienced in any hiking product or shoe I’ve ever owned.

After a lot of back and forth with customer service, they offered 10% back as a solution, and said they couldn’t refund me since i didn’t have the shoebox. Also the replies made it feel like i was talking to a AI bot, had to ask the same questions multiple times before I got a sloppy response.

shame on you ROA, I can’t fathom that a brand of this quality, can charge that much for their poorly constructed products.

If you bother to read this, I would strongly advise to avoid buying any product from this brand. 1/10

4. Jänner 2025
Bewertung ohne vorherige Einladung
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Antwort von roa-hiking.com

Hi Håvard,

thanks for sharing your feedback.

We're sorry to read about the inconvenience with your shoes and hear that your experience with us wasn't as good as you expected it to be.

We've checked with our Customer Service Team and noted that your shoes have been correctly returned and you received a full refund of your order.

Please feel free to reach us back at info@roa-hiking.com if you may need any other help.

Thanks
ROA Team

Bewertet mit 1 von 5 Sternen

Build Quality

Had the Neal shoe for around about 6 months and they already started falling apart bought from DSM, who stated they were built in Italy but when checked on the ROA website it said made in China. I don't wear the shoes daily but have already experienced issues with the stitching falling apart and the rubber starting to rip.

9. Dezember 2024
Bewertung ohne vorherige Einladung
roa-hiking.com-Logo

Antwort von roa-hiking.com

Hi Jonathan,

thanks for sharing your review with us.

We're sorry to hear that your experience on our products wasn't as good as you expected it to be.
Please feel free to reach out to our Customer Service Team if you'd need other help or instructions.

Thanks
ROA Team

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