Roadrunnersautotransport Bewertungen 

On June 2, 2026, I spoke with Dominick Chuisano and asked him once I agreed to the cost for his company to haul my brand new vehicle from the Cadillac dealership in Henderson NV to my home in Virginia Beach, VA how long would it take and he told him it takes 1-2 days to get confirmed on a load and then 6-8 days to arrive. I have this in writing as well. I agreed and signed the agreement for $1929. Soon thereafter I was reading reviews online about this company doing bait and switch tactics. I emailed Dominick who replied and assured me that would not be the case. After not hearing from anyone, on June 8th I spoke with Lana Ramis (manager) who reassured me that the agreed upon price would be the price I'd pay. Yesterday I got a call from Jonathan Henriquez who said my vehicle would be picked up and hauled to me but that I'd have to pay nearly $600 more. I told him that was not what we agreed to in our contract and it was bait and switch. He said either I pay that or my vehicle will stay at the dealership. Ironically, in the initial quote from Dominick he warned me about other company's doing bait and switch. I need this vehicle for work. I now had to pay for a rental car and have to fly to Las Vegas from VA Beach, VA to pick up and drive the car home, which will cost me $1700 or more for airfare, hotel, food, electric car charging and will be out of work for 4-days as a result. I have email correspondence from and to this company assuring me the $1929 contract price would be the total cost to me. I've also filed formal complaints with the Attorney General in FL (where Dominick works) and NY (address on their website), as well as the US DOT and FMCSA dept of transportation.

Submitted a quote online that was low cost for auto transportation (NY to VA). When I called the 888 number there was no answer. Got a call from Rob Aiola from Roadrunner but I told him I didn’t feel comfortable talking to him b/c I thought it was odd that no one answered the call when I dialed the 800#. He hung up on me. While I was on the phone with him, I got an email with a much higher quote ($300 more). Rob’s number was in the email and I called him back. As I was apologizing for not initially taking his call, the line disconnected and he never called me back. I called him and left several messages but no answer. I don’t trust this company or Rob Aiola
(888) 777-2123 ext 519. Poor customer service from the start is a tell tell sign.

Horrible, just a horrible experience with Sean. It's always OK to submit a quote when somebody asks for one, but I've asked this guy to stop numerous times and he won't [by email and text] so good for you roadrunner for hiring a sales person who is just an absolute catastrophe.

I wish I could give them zero stars. Some how they hijacked the other Roadrunner auto transport company
request for pricing. it cost 3 times what they quoted. of couse they don't extort you until they have your car and then there is nothing you can do about it. Muhammad Raja is a not to be trusted