Robertdyas Bewertungen 152

Misleading, misled and mis-sold this should be the new slogan for RobertDyas.co.uk, I’m currently reporting them to trading standards. Added to that, the worst customer service I have ever experienced. no one cares to take responsibility and or find a reasonable solution. All of this because they promised a delivery date on their website they couldn’t fulfil. So many ways they could have solved this complaint.

I would highly recommend you DO NOT use RobertDyas.

They were given several opportunities to find a reasonable solution to this complaint but all I was offered was 10% off my next purchase !

Laughable and it just shows such a lack for customer care. When they don’t reply to your formal complaint they ignore your emails and fail to keep any of their promises to escalate and reply to you.

Of course this review would also be minus stars if it was possible !

Here is the series of events

I placed an order on 20th December.

This item was guaranteed to be delivered by 24th December

You failed to deliver the item in the timeline
I checked the tracking on the 24th December and it stated it would arrive on the 28th December

I called to complain and ask for compensation I was offered for them to cancel the order and a full refund and 10% off my next order

I advised this was not acceptable and for you to still complete the order on the 28th and I would make a formal complaint, i also asked for your complaints procedure to be emailed to me but this was never sent.

In the call I specifically asked for the Order not to be cancelled your colleague assured me he wouldn’t.

I then received an email to say it was cancelled

I then called again on the 24th the staff member advised if I want to product I need to order again as it was already cancelled and they can’t help me.

I then spoke to a manager who advised he had lodged an official complaint and I would be contacted but I can order the product again if I wish

I advised this is totally unacceptable and very poor service as it was a Christmas present.

I would have expected an apology and as it was guaranteed a discount on the product itself as way of compensation

The manager advised he was unable to offer any discount and that someone would contact me asap

I then received an email to state I would be contacted on Friday 27th December
But again no one contacted me on the 27th or 28th

Given the complete disregard for customer service and the fact you have failed to fulfill your obligation to deliver the product I would now expect the product to be delivered free of charge as way of compensation and a good will gesture or at least a reasonable discount.

Not the 10% discount code I was sent

You have failed in so many ways

Since this no one wants to help just saying case closed.

I still want the product but looks like it’s best that I order from a reputable company rather than a company that doesn’t care about its customers !

Good luck for 2025 as I’m sure you will be closing your doors soon with this attitude towards your customers !

Wish I had read the reviews before purchasing from them. I had a good impression but this has quickly changed when I recently purchased an appliance from them. Not only I was told the wrong delivery date and the item turned up at home I wasn't there that the product is also faulty and they keep replying with scripted apologetic emails that don't actually resolve or action a refund, replacement or repair. Several back and forth emails and 10 days later I am stuck with a broken large appliance.

Whole experience is poor from delivery to trying to return an item that was incorrectly manufactured. I had an item that could not be built and was offered 20% refund. Then there is the tone in the voice of the customer service staff. Sounded like I was putting them out!

I visited the Leamington branch on Sunday 5/01/25. Seeing as its 11am I assumed the store was already open however the shutter was half way down so I was unsure if they were just getting ready to open, I return back later once I finished my shopping at around 3pm to find that the store has taken away the baskets at the entrance however I thought the store closed at half 4. I approached an employee to ask if they are still open they said yes. So I am curious to why they are opening late and closing early? This is not very welcoming or professional to customers. This is not the first time I have seen this branch do this.

Minus score. This company send the wrong item out. Took ages to get to the part it's the wrong item send right one plz. They eventually message me about saying picking up that day so i rush home. Noone comes to collect n deny the pocedure was sorted.Get back intouch n start all over again with same conversation as if id not been intouch before . Got nowhere. Paypal had to sort. Keep clear

Product I wanted is £10 on Amazon (incl. postage)
Went to Robert Dyas, it was priced at £11.99. OK I thought, I do support local shops where I can. Got to counter, assistant asked if I had a Roberts Dyas loyalty card. No says I, "I don't do store cards". That's £14.99 then. I refuse to pay OTT prices because I don't want a store card. Now ordered from Amazon.
As long as shops like Dyas continue to fleece their customers it won't be a surprise when they all disappear from the High Street!

Would give nil stars if possible. Ordered a plant, it arrived squashed, have written a complaint with photos twice and still no response.

I would leave a zero but its not possible. Delays happen, that's life. Whats important is how a company proceeds to resolve these issues. Here they just say no to everything. My order was supposed to be delivered by the 27th, it wasn't. Customer service informs me after I call them, that the supplier is closed until the 2nd of January...so at best il receive it 10 days later. Spoke to a manager, whose favourite word is also NO. Do yourselves a favour and buy from another company even if it means paying a little more. If they are this poor at resolving issues when they could possibly lose a customer, just imagine what there attitude will be when you need help and troubleshooting after you've received the order. Lesson learned !

Absolutely shocking service from Robert Dyas.

After delivering the incorrect item, then telling me to install it incorrectly to make it work...

Now I'm stuck with a living room full of boxes, an unsafe fireplace, until the 2nd January after they failed to uphold the three pre-Christmas collection dates.

Avoid like the plague. False promises and disappointment.

We ordered our dining chairs as the website said that they would be delivered by Friday 20th December. On checking that they would be coming, for piece of mind, we were told on the phone that it wouldn't be Friday, but could be Monday. It's Monday, and they aren't coming. Each time I've spoken to Robert Dyas, or Tec Take ( the supplier) I'm given different information. Long story short, no chairs, and no money. I wouldn't use this company, or buy direct from TecTake again. My refund is to be sped up when the tracking shows they are no longer to be delivered to my home, but taken back to the supplier, but when that will be us anyone's guess.

I bought a heated airer online. It was faulty, shorted the electricity and needed to go back. Every time they book a delivery, no one comes to collect it. I've called customer service three times. The most recent time they were extremely unhelpful. I received an odd voicemail saying due to a lack of parking, it can't be collected and I won't get a refund. If there's no parking, how was it delivered? It seems every other company can deliver and collect items , but Robert Dyas can't. Appalling customer service.

I don't recommend it, I finally got my money back but they cooperate with dishonest suppliers and there is always some problem! Never again!!!

Similar to others experience re delivery, this time UPS.
12 December message to say freezer will be delivered between 1300 and 1500. It wasn't, in fact not delivered at all but no message to say why etc.
Today 13th December message to say it will be delivered between 1300 and 1500, and guess what it hasn't. Customer service at Robert Dyas were pleasant but could tell me nothing about progress.
I missed an appointment this afternoon because of UPS and not encouraged to be told they may deliver unto 9pm tonight (or they may just decide to take it back to the depot again, who knows ?)
If I go out tonight as planned and miss them I will have to re-organise another date, when they may, or may not appear.....Kafkaesque.
Anyone thinking of ordering online from Robert Dyas beware

DO NOT DO ONLINE SHOPPING WITH ROBERT DYAS. Best way to contact them is by email. Do not telephone - ineffective. Very difficult to get a refund when returning an online purchase especially if it is from another supplier. I think they aim to make money from holding your money as long as possible. Refunds should be paid 14 days from proof of posting. The store cannot afford a bad reputation. Is Theo investing in the store?!

this is probably THE most difficult online shopping experience - not only is it difficult to fill in your details without being dropped constantly, but when you do eventually manage to get to the payment part, they only accept VISA debit cards if you are NOT registered with MyDyas. If you are reg for MyDyas, you can ONLY pay via PayPal or Klarna, which is another nightmare. I am registered for MyDyas, but it keeps telling me my password is incorrect. So I try and reset it and although I get a notification email to reset my password, less than 10 seconds after opening the email, it tells me my time to access that email has expired!! So now I have had to pay full price for my goods, no MyDyas discount and my head is pounding with the frustration of it all.

Placed my order because it said 3-5 days for delivery.
10 days later, still waiting.
Had an email from yodel yesterday saying it was out for delivery.
Didn’t receive it & is still showing it’s out for delivery yesterday.
Called up to query. Shocking customer service. Not interested in addressing why they have misleading delivery info on their website.
Was told I’d receive a call back regarding my complaint & nothing.
My advice if it looks cheap it’s because the service is terrible & you wont receive your item.
Staff must be on minimum wage as they have ZERO customer service skills.
Pay a bit more & order from a reputable company.
Wish I’d checked reviews before ordering

Wish Id read the reviews before placing an order online.

Tried to cancel an order, spent ages on the phone on hold etc, was told the order was cancelled. Today I receive a shipped confirmation... Which now means I'm going to have to go through the returns process which will no doubt be impossible.

AVOID AT ALL COSTS.

Do not buy from this company they take your money and refuse refunds just because I've opened the package or that the lighting in the pic is different to the actual product is not their fault apparently it's mine and how do I know if I've not opened the package yet if it's opened I can't send it back anyway
Do not buy from this company

Wish I checked on here before placing a order. I wouldn't recommend ordering from here. Customer service just saying to wait another 24 hours almost been and item ordered hasn't moved anywhere since Saturday.

Placed order Nov 17th never arrived, phoned customer services who stated that she would look into it. We are now on the 2nd December, having spoken to 4 different people in customer services.
The latest was to give me a refund on part of the order and informed me the other part was to collect in store - excellent I thought - much later in the day I attended the store to collect my part order. Haha it wasn't there they stated that they had sent it back. To add to my fury you can hear people giggling in the background when you contact customer services. For your own sanity I would recommend not purchasing on this website.