Awful customer service!
Awful customer service!
I ordered the Rocktaperx as I have VERY sensitive skin. Received standard Rocktape. Contacted customer service with photo of received item and they insisted it’s the correct tape - even though the RX tape has gentler adhesive and less allergens and the packaging and description are completely different.
I attempted to return the incorrect tape to the address on the website under “returns” instructions, only to have the parcel “returned to sender” as they are apparently “no longer at this address”.
So now I’m stuck with a £15 product that I can’t use, plus the £6 p&p and the £4 I paid to return it! £25 lost for something I can’t use. AVOID THIS COMPANY








