Roomster Bewertungen 2 356

TrustScore 2.5 von 5

2,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

They charged me 11.99 for a seven days subscription, which is all I signed up for. However, they added a monthly subscription for 29.99 without letting me know it would be automatically charged. I did... Mehr ansehen

Bewertet mit 3 von 5 Sternen

The payment was easy but I had to redo the listing several times. When I hit save, the uploaded pictures goes away. I'll see now if it's going to work today ( I was doing it yesterday night, without p... Mehr ansehen

Bewertet mit 1 von 5 Sternen

By any measure, the worst site I've ever used to advertise my rental. One inquiry requires you to pay to read, and any others for seven days. Every, single phquing time, the person doesn't respond EVE... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I found the Roomster app is intuitive and easy to use. I also notice that the reviewing and processing of the ad to be fairly quick given the volume of ads they have to handle. They also quick to noti... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Mitbewohnervermittlungsdienst

Vom Unternehmen geschrieben

More people around the world are choosing to live together and we think sharing a place can be a brilliant living experience and a great way to save (or make) money. Founded in September of 2003 and based in New York City, Roomster has made the experience of sharing a home easy & safe. Roomster is a trusted name for people to post & search for accommodations around the world with other like minded individuals. Roomster connects people at all price points, in 192 countries and 18 languages. With 24/7 customer service, and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic individuals.


Kontaktinformationen

2,6

Mangelhaft

TrustScore 2.5 von 5

2356 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 12 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

They charged me 29.99 for a month without my consent

They charged me 11.99 for a seven days subscription, which is all I signed up for. However, they added a monthly subscription for 29.99 without letting me know it would be automatically charged. I did not cancel in time, and they said they cannot issue a refund. Please stay away, and always check an app's rating before signing up. I've now learned from my mistake.

16. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Working with Underage Kids - Excessive Charges

WMy 16 year old put in roommate request without my knowledge. I found multiple and excessive charges on my credit card and cannot get a phone number to get a refund. SCAM is what I see. This all happened in at nine day. With $80+ worth of charges.

30. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

BEWARE of this scam

BEWARE of this scam. The company does not let you view messages without at least 11.99 for seven days subscription. If you subscribe for 11.99 and use PayPal it charges you and then adds a subscription for 29.99 to be debited a week later. Had I not looked at the transaction , I would not have caught it. I don’t know how this would work with a credit card, but probably the same. Be careful with this company. Stay away, there are better resources out there.

14. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I will delete my account

I will delete my account. I have yet to find a client renter who came from roomster . Most of their profiles are fake. I pay the weekly but it doesn't lead anywhere. They never talk out of the app. I have not met one in person.

7. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This app is a scam

I created a listing for a property i was looking to lease out and all this app did was steal my money. After 189 people not one person responded back to me and that’s pretty strange 189 people need a place to stay but didn’t respond back to my ad mind you the place is beautiful and adorable! This app is a scam and a joke complete money pit don’t waste your time nor money.

26. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This app is truly awful

This app is truly awful. You have to pay to see your messages, which in my case was ninety copies of my own advert, but under everyone else’s name. People message you, but you can’t see their adverts, (if you are lucky enough to manage to open them in the first place.) Requested a refund by can’t even open the support link to follow it up. Do yourself a favour and use spare room instead. This is a total scam of an app.

25. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

they said suspicious activity and lock…

they said suspicious activity and lock my log in. I sent and received more than 70 messages trying to fix it. they wanted front id, then asked for back id. It went on for hours. They also have hidden fees. you can't see recent new applicants unless you pay. You have to wait 7+ days to respond to mail you receive asking about your ad. Ads are not well filtered.

22. Februar 2026
Bewertung ohne vorherige Einladung
Roomster-Logo

Antwort von Roomster

We take customer safety very seriously. We have a “suspicious user” system that flags accounts based on user activity. When an account is flagged, we’re required to conduct a standard security check before restoring access.

Bewertet mit 1 von 5 Sternen

Terrible place

Terrible place. Joined for 7 day trial and was charged $29 without being aware they would do that. Customer service is a joke and the most important is all I got was scammers. Don't use this sight!

20. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Couldn't even use it.

Couldn't even use it.

Put in the correct phone number and had full signal. Never received a single verification code to log in, no other way to log in.

Tried sending customer service a message and it wouldn't let me press the send button.

If this is what it's like to even try and make an account I dread to think what the app is like if you do manage to perform a miracle and log in.

Avoid.

16. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Roomster charged me even though they…

Roomster charged me even though they have no presence in my area. They have no coverage what so ever. I was duped into getting charged a second time when I thought I was just paying for a week.

8. Jänner 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Don’t waste your time or money on this…

Don’t waste your time or money on this app.

I used Roomster for two months, and if it weren’t for the fact that they already charged me for the second month, I would have never renewed. This app is a complete scam.

Most of the messages are fake and clearly generated by the system to make it look like the app is active and popular. The moment my subscription was about to end, I suddenly started receiving 7–10 messages at a time — all scams. That alone tells you everything you need to know.

On top of that, the app barely works. Every time I tried to reply, I kept getting error messages. Sometimes the sender’s name would literally show as “Null.” You pay for a service that doesn’t function, and customer support is nonexistent.

Roomster is trash. Misleading, buggy, and not worth a single dollar. Save yourself the frustration and stay far away.

13. Jänner 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

No option to specify basic information such as move in date and length of lease

I used Roomster to advertise a room for rent.
The site does not have option to list move in date , length of lease or who you looking for . You can not filter people looking for room for anything else that budget for rent .
Because of this lack of filters you get flooded with messages from renters who do not fit your requirements .
Some messages are obviously bots !

If you find a good match it is not because of the website but in spite of it .
There are better sites out there

5. Jänner 2026
Bewertung ohne vorherige Einladung
Roomster-Logo

Antwort von Roomster

Hi Ute Schwemmer, sorry to hear that your experience with Roomster didn’t meet your expectations.

While Roomster does offer tools such as search preferences, budget filters, radius and many more features to help narrow down potential matches, we recognize that this experience may not feel sufficient for every user, and we’re continuously working to improve it.

Regarding messages, we take the issue of spam and bots very seriously. Our team actively monitors activity and uses verification and moderation systems to reduce this as much as possible. I
If you’d like to share more details or need assistance, our support team is always happy to help.

Bewertet mit 2 von 5 Sternen

I paid $11 for a week

I paid $11 for a week, then they immediately charged me $29! Be careful with this app.

19. Dezember 2025
Bewertung ohne vorherige Einladung
Roomster-Logo

Antwort von Roomster

Hi Mike, we’re sorry for any confusion regarding the charges. Subscription pricing and billing are clearly outlined before purchase, and any additional charges are related to the selected subscription plan or renewal terms. Please reach us at help@roomster.com so that we can make this right for you

Bewertet mit 1 von 5 Sternen

Scam Charged My Card Without My Permission

Total useless site, first it was free, but then they changed it and if one wants to read messages, has to upgrade.

When I changed my number I could not login any longer, so I needed to redo to register my account with the new number.

But they ended up still charging me for my previouse profile, without my permission, I didn't even get a request for an upgrade or anything, just email that there is an open message, when I clicked on it, I could not read it, but it showed me the options to upgrade.

I ended up not upgrading and deleting the profile, yet they charged my debit card on 1 November 2025. Total scam, I requested a refund and might take legal action against them, never use them again for sure!!!!

1. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Misleidend en onbetrouwbaar

Ik maakte een advertentie aan zonder subscription. Men vroeg een weekabonnement om toegang te krijgen tot berichten. Ik volgde hun instructies, betaalde $12, maar dat was weggesmeten geld: geen resultaat, geen verhuur, niks.

Wat ik niet wist, is dat ze ook geld aftroggelden voor een advertentie die online stond. Zo hebben ze op 5 oktober en opnieuw op 30 oktober zonder mijn toestemming meer dan $35 afgenomen, iets wat ik toevallig ontdekte.

Dit is een echte scam. Wil je met een betrouwbaar platform werken, gebruik dan Airbnb. Zij zijn eerlijk, transparant en bieden uitstekende dienstverlening. Ik werk al 10 jaar probleemloos met hen.

30. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Horrible

Horrible. Charges you to use it when you don't get ANYTHING. No customer service by phone.

24. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

WORST APT & ROOMMATE SITE EVER.

By any measure, the worst site I've ever used to advertise my rental. One inquiry requires you to pay to read, and any others for seven days. Every, single phquing time, the person doesn't respond EVER and there are no other inquiries during the 7 days. OH!! And my rental NEVER appears on their apartment and roommate map even after several demands to their fake call center reps who don't seem to know which web site client you are referring to. Take a GOOD LOOK at Roomster.com 2022 FTC and California lawsuits to see for yourself how really bad this site is.

13. Oktober 2025
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr