Route1groupltd Bewertungen 

The delivery guys were excellent thank you. The administration was appalling and unresponsive. The day before delivery I received texts and emails advising of delivery time. Sadly I received two of both with different delivery times!! I noticed this at 4:57 pm. I immediately phoned the office to find it closed for the evening but I left an urgent message. I also sent an email asking for clarification. I received no response to either phone or email message, there clearly is not emergency cover at night. My day has been seriously upset as I felt I had to cover two possible times at opposite ends of the day. Fortunately the item was delivered in the earlier of the two slots ie 7:00am to 10:00 am but I have received no apology for the confusion. Not great company in my opinion.

Two hard working guys. Treated my property with respect and we're very polite. Took all the packaging away.
Arrived on the correct day.
Thank you

Gave my preferred day of the week for delivery which worked very well, time slot given the night before and the delivery team text me in the morning with an eta. Lovely polite team who got my lovely sofa through the back garden and up a couple of stairs. Would recommend this company.

I am absolutely in love with my sofa bed — it’s even more beautiful than I expected! The quality is amazing, it’s so comfortable, and it has completely transformed my space. Delivery was smooth, on time, and the team were incredibly kind and professional. Thank you for such a wonderful experience from start to finish. I truly couldn’t be happier and would highly recommend!

Excellent delivery service. They were very accommodating with instructions. Clear communication throughout, and left it neat and tidy as we could not be present. Sent us photos too after all assembled, including the bed unfolded - much appreciated!

The delivery took place right in the middle of the time slot allocated. The delivery men were polite and helpful. A pleasure to deal with.

Turned up late and then didn’t take the packaging away as promised. I gave them a tea and use of facilities so was disappointed they didn’t do what they said they would.

Regular communication with customers is so valuable, and Route1 are excellent at staying in touch.
Prompt and efficient delivery service - and the two men who delivered my sofa are professional and friendly.

Driver kept me up to date with delivery time. Arrived on time. Sofa and armchair delivery around the back of the house as requested and all packaging was taken away.

The delivery drivers went above and beyond to get my sofa into a difficult entrance. Other drivers would have given up I am sure but they persevered and got it in. Well pleased 🥰

Just had a sofa delivered from Willow and Hall by Route 1. Plenty of advance notice, arrived 8am which was between the 8 and 10 window. Guys were respectful and removed all packaging. Five star deliver in my view

The vendor informed us that the delivery would be 11:00-2:00, however the delivery company arrived at 7am. Fortunately, we have a lock box and the drivers were able to let themselves in and a neighbour supervised. It was less than ideal. The drivers did their best in the circumstances but seemed to have no concept that they were 4 hours outside the allotted time.

Sofa Bed delivered on time and very good service from the delivery agents

Excellent communications and polite and helpful delivery team

on-time, helpful, and brought the large/heavy items right into the room

Good communication. Kept well informed on delivery date and time. Two very polite and helpful delivery men. Everything one could have wanted, in and out in 10 minutes

Good communication. Kept well informed on delivery date and time. Two very polite and helpful delivery men. Took off their boots after needing to walk across a muddy lawn, before entering the house. Cared about where sofa was going and ensured it was properly located. Took the packing away.

Great customer service allowing to change and accommodate dates updated fully throughout process and really helpful delivery team a smile even though a very heavy delivery in the snow fantastic Guys thank you

The guys who delivered our Willow & Hall sofa this afternoon were fantastic, very considerate of the sofa and the property and managed to get it in despite an awkward shaped hallway. Thank you so much!

Swift delivery. Called an hour before to let me know they would be slightly early.
The chaps had to carry a sofa up two flights of stairs and get it round corners. All done very professionally and with care.