Order 3 pairs online and was traveling in 48 hours. Mani and her team were so accommodating and helped me get my hands on all three pairs in under 24 hours. She also recommended I try out the other pa... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Order 3 pairs online and was traveling in 48 hours. Mani and her team were so accommodating and helped me get my hands on all three pairs in under 24 hours. She also recommended I try out the other pa... Mehr ansehen
Unternehmen hat geantwortet
Mani was really super professional and she helped me throughout the day with all she can do. I was really satisfied with the service
Unternehmen hat geantwortet
Order booked online, no feedback and after followup get to know there is no stock hence will need ro process refund or order another product based o a voucher refund. Then with a broken... Mehr ansehen
Unternehmen hat geantwortet
I ordered trail runners online for my son as a Christmas gift. They arrived the next day which was awsome, but wrong size. ( He has UK size 14 feet) His size was sold out, but Mani from Runners Outle... Mehr ansehen
Unternehmen hat geantwortet
Hat 63 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Mentioned the item will be delivered on the 2nd of March while its the 3rd of March today and I don't where the item is nor have I been updated.
Worng order received!! The app's was not updated properly, difficult to reach someone to raise complaint
There are so many choices to choose from but sizes are very limited also delivery charges for delivery 15aed and for return 30aed which is really annoying, no other websites charges same
Very good e-shop. But too much letters in your e-mail newsletter. Especially trigger letters very annoying. Please make a limit for send it. Around one letter per week. Thank you!
I'm disappointed with the service as my order was canceled due to size unavailability, despite the website indicating availability. The lack of timely communication added to the inconvenience. I hope for improvements in inventory accuracy and communication protocols.
Never buy aything from this Company. Irresponsible & tricky! I have placed an order for 2 shoes; never received! Send several emails with no response! Called them, they have given one tracking number, unable to track! They use SHIPA! If the Company did not hand over the parcel, how can the shipping Company deliver it! I have lost hope now! Will keep chasing....... Never buy anything from this Company!
Very bad experience with Transportation company, shipment not received and I'm not able to speak with customer service
Needed a bigger size, website said it was in stock, so requested a replacement but then advised out of stock. Second time that this has happened to me with runners.ae, won’t be ordering again. Messaged them a few times now asking for the amount to be returned but no one responds, so now have credit with them but no point in ordering if items shown on website are not in stock. Be nice if they could at least reply to my emails, even nicer if they returned my money or their inventory was accurate……
I received an email from you that you will not be able to fulfill my order. If you didn’t have the stock then you shouldn’t have taken the order. This kind of service is unacceptable.
The worst service i have faced yet. If i were you i would order from any other app or website except this website, so far literally the worst service i have faced and the worst customer respect i have experienced.
It has been 7 days since the expected delivery date and they keep rescheduling and postponing the delivery without contacting me, they keep blaming me for an invalid address and phone number, they blamed me for not answering the phone while no one called or contacted me on any platform to ask again or make sure of my address and phone number, although my address and phone number are clearly stated in the order details.
Worst return i ever had and i will never order again
If there was less than one like zero, I would award it. I would NEVER use this shop again. I ordered from Saudi Arabia, was told my purchase would arrive on Monday. Monday came, no order. Contacted the shipping company, was told everything was fine. Contacted runners ae, told everything was fine. Wednesday came, still nothing, contacted the shipping company to be told there was an issue of ‘impersonation’ and that I must deal with runners ae. Have no idea what that means so I contacted the company. Got a useless email to say that the problem was with the shipping company. Several emails, phone calls and WhatsApp messages later, I was told the shipping company needed a copy of my Saudi Residence ID. This was on Thursday. Later in the day, I had a phone call from the shipping company to say my order would take another 3-4 days. UNBELIEVABLE! I don’t believe that a reputable company wouldn’t know that shipping to Saudi would be an issue and documents would be required.
I ordered 5 pieces items from Runners but delivered only 1 piece after waiting for a long time.
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