The best shop to buy any Barbour product. I was having technical issues with my cart regarding region, Sara helped to identify the problem and fixed it. Best customer support ever 10/10.
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Das sagen Bewerter
There were complications of tariffs associated with my purchase, however the seller made it very easy for me to pay these charges thru PayPal. Well done.
Unternehmen hat geantwortet
Very helpful company. I sent them a picture of my case with the lost studs. They responded very quickly with a long very clear and helpful e-mail offering superb advice and recommending the correct s... Mehr ansehen
Unternehmen hat geantwortet
Esperienza di acquisto perfetta! Hanno risposto rapidamente alle mie domande chiarendomi ogni dubbio, e sono stati rapidi, efficienti e amichevoli nella gestione dell'acquisto e della spedizione. Pe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A Chesham based saddlery business, established in 1911 and specialising in leather goods, walking sticks and outdoor clothing. As an approved Barbour retailer, we stock their autumn/ winter and spring/ summer ranges of clothing, accessories and bags.
Kontaktinformationen
23, High Street, HP5 1BG, Chesham, Vereinigtes Königreich
- +44 1494 775577
- sara@saddler.co.uk
- saddler.co.uk
4,9
Hervorragend
963 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Great prices
Great prices, fast shipping..no issues..only suggestion..update your website look and feel :)
16. Februar 2025
Antwort von Cox the Saddler Limited
Thank you so much for your feedback. We are looking into up-dating the front end of the web site to make it look more appealing. Its back end is so well integrated into our in-house systems that we have been putting it off for years.
Best Wishes,
Sara
Quality at competitive prices
Great selection of quality products at very competitive prices. My purchase arrived the next day by Royal Mail, beautifully presented. Couldn't be happier.
14. März 2025
Bewertung ohne vorherige Einladung
Antwort von Cox the Saddler Limited
Thank you so much for taking the time to leave this review of our products and service Diane. We really do appreciate it.
Best Wishes,
Sara
Perfect Service
Just received my rustic Bedale! Fantastic service. Prompt delivery. Excellent jacket. Extremely fair price. No complaints. Thank you so much!
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von Cox the Saddler Limited
Thank you so much for taking the time to write that kind review of our service Kiran, we really do appreciate it.
Best Wishes,
Sara
Pessimi
Pessimi!
Abbiamo dovuto pagare 2 volte le tasse doganali,oltre alla spesa per il reso, il servizio clienti mi aveva rassicurato che non ci sarebbero stati altri costi,invece mi ritrovo ad aver speso in totale 190 euro in più rispetto al costo del giubbetto!!!!!!!
12. März 2025
Bewertung ohne vorherige Einladung
Antwort von Cox the Saddler Limited
Marina
Grazie per il tuo feedback. Mi dispiace così tanto che la dogana italiana ti abbia addebitato per errore il dazio all'importazione per il tuo cambio. Se guardi l'etichetta doganale CN22 nella fotografia che ci hai inviato, vedrai che abbiamo spuntato la casella "Merce restituita". Inoltre, la documentazione all'interno del pacco è contrassegnata come "Cambio". Possiamo solo suggerirvi di contattare la dogana italiana per contestare il dazio. Facci sapere se hai bisogno di ulteriore documentazione di supporto per assistere la tua richiesta.
I miei migliori auguri
Sara
Absolutely faultless service
Absolutely faultless service, genuine Barbour jacket, 100% accurate description. Postage was as promised and arrived bang on time by Royal Mail, for a small family owned business it’s run with care and professionalism. Will certainly be purchasing again from Cox.
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von Cox the Saddler Limited
Thank you so much for taking the time to write that lovely review of our service Ashley, we really do appreciate it.
Best Wishes,
Sara
Great service and spares to repair a…
Great service and spares to repair a briefcase.
15. Februar 2025
Antwort von Cox the Saddler Limited
Thanks Steven. I am pleased we were able to assist.
Best Wishes,
Sara
Antwort von Cox the Saddler Limited
I am pleased to hear that Jared - thank you.
Sara
Responsive & Helpful
Incredibly responsive and helpful in making the purchase decision. Great prices as well!
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von Cox the Saddler Limited
Thank you so much for that feedback Steve. It is much appreciated.
Best Wishes,
Sara
Great communications and fast shipping…
Great communications and fast shipping to the US. Thank you!
17. Februar 2025
Antwort von Cox the Saddler Limited
Thank you so much for that kind feedback. It is much appreciated.
Best Wishes,
Sara
Always a great shopping and delivery…
Always a great shopping and delivery experience with Cox. Delivery to the States nearly as fast a within the States. Great retailer.
16. Februar 2025
Antwort von Cox the Saddler Limited
Thank you so much for taking the time to write this lovely review Lynn - we really do appreciate it.
Best Wishes,
Sara
Antwort von Cox the Saddler Limited
I am so pleased to hear that.
Best Wishes,
Sara
Antwort von Cox the Saddler Limited
Thank you so much for taking the time to write this lovely review Frederick - much appreciated.
Best Wishes,
Sara
Very good service Very quick delivery…
Very good service Very quick delivery and very reasonable price for great products
15. Februar 2025
Antwort von Cox the Saddler Limited
Thank you so much for taking the time to write this kind review Irene - much appreciated.
Best Wishes,
Sara
Sara was a great help with helping me…
Sara was a great help with helping me get the right jacket.
They are far the best option for anyone buying from the US
14. Februar 2025
Antwort von Cox the Saddler Limited
Thank you so much for those kind thoughts - much appreciated.
Best Wishes,
Sara
Very Disappointing
Mostly all good but delivery was so poor they say delivery within 24hrs but no it took 3days, they blamed it on the post office, if that’s the case I surgest you use another service. I didn’t get my jacket in time to go away, very disappointed.
15. Februar 2025
Antwort von Cox the Saddler Limited
I am sorry to hear about the delay in delivery Richard and the inconvenience it caused. We have been using Royal Mail's Special Delivery pre1pm next day service since November 1999 and have always been very pleased with it. I do not know what happened in this case.
Best Wishes,
Sara
Antwort von Cox the Saddler Limited
Thank you so much Christopher.
Best Wishes,
Sara
Cox the saddler is amazing!
Great seller! I appreciate the communication and willingness to work with me on my exchange. I would 100% buy from Cox again!
18. Jänner 2025
Antwort von Cox the Saddler Limited
Thank you so much. I am pleased to hear that.
Best Wishes,
Sara
rich choice and quick delivery
18. Jänner 2025
Antwort von Cox the Saddler Limited
Thank you so much.
Best Wishes,
Sara
Exceptional Online Shopping Experience
I was very hesitant to order the Barbour jacket I had been looking at from an online retailer. However, I lacked a store in my area where I could purchase in person. Cox the Saddler came highly recommended as THE place to purchase anything Barbour. I can to find out that this reputation is highly deserved!
Sara responded to my messages and emails quickly and with an exceptional level of service and clarity. My items were dispatched quickly once ordered, and were well packaged and in perfect condition once I received them.
I did run into an issue with the package becoming temporarily stuck at a US distribution center for a couple of weeks. I made them aware of this, and I received a response the next day with offers of assistance and options should the package become lost. Fortunately the post office was able to finally get the package to me, if just a little late. But it was a huge peace of mind knowing I wasn’t on my own to figure it out.
I will absolutely be using Cox the Saddler again for any further Barbour items I need in the future.
4. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Cox the Saddler Limited
Thank you so much for taking the time and trouble to write that detailed review of our products and service Stephen. We really do appreciate it. As a small family business we could not survive without word of mouth recommendations.
Best Wishes,
Sara
I haven't received my item
18. Jänner 2025
Antwort von Cox the Saddler Limited
Renato,
Your parcel is with Italian Customs, we are seeing delays there at the moment. It should be with you in a few days. Please do email me if you would like further information.
Best Wishes,
Sara
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