SafeGlaze UK 

Had windows do last Sept the broke two windows just had somone round to look at them to find out front door not on right back door not right and a few other thing hopefully getting them fixed now

Safeglaze was formed by ex-Safestyle founder Mitu Misra and built strong order book.But then in October an injunction came and things started to unravel from there.A deal was done by Misra to settle the litigation case brought by Safestyle. I also read that Misra is now involved with Safestyle again so customers beware. It seams Warmseal bought the order book from the administators and are contacting customers.
Got this info from DGB page

We placed an order for a new front door, frame and side panels in March to be fitted the week of 14 April

The installation took place late June (approx.), the frame was fitted incorrectly (gaps that let water in, not straight and bowing), the incorrect door was fitted and the lock had to be manipulated to work due to being fitted upside down. The door is also not fitted correctly and the side panels were incorrect.

At this stage, we made a cash part payment with the balance to be paid in cash on completion.

On the weekend on 12 August, the fitters arrived with the correct door, however this was not installed as there was no lock fitted and even if it was it would not have fitted the frame work previously installed. However, we did end up with the glass side panels that were originally ordered!

We were informed that due to the incorrect fitting of the original frame they would be returning to do a complete refit and install the correct frame and door.
(the fitter was so shocked at the poor workmanship that he took photographs to forward to his line manager)

Approx 5 weeks later we were informed that the fitters will be arriving on the Saturday to install the new door and frame only to receive a voicemail on the Friday to say that there had been a clerical error and that the frame had not arrived.

We still do not have a correctly installed frame or door, the door is not fitted straight and getting harder to open and close.

I contacted Warmseal to see if they could shed any light on where we stand and moving forward. 28th Nov. They responded almost instantly and informed that they were having trouble locating all of the orders. I emailed copies of any paperwork we had as requested. As of today, still no further response from anyone. Really getting frustrated as well as £1300 out of pocket and a door not fit for purpose!

Once you get into probems with a double glazing company you realise most of them are the same. Changing names when they get into trouble is a commom one. This allows them to carry on trading under another name while avoiding the liabilities of the previous one. Always look at the history of a Limited Company and/ or Directors on the Companies House site, Check if they have changed company names, directors or company addresses at any point. My advise would be to avoid them at all costs for the reasons found in the latest reviews on this site. You will be shocked at the number of companies which have seemingly good reviews but unkown to their customers use these practices. 10/ 15 year guarantee? Its only as long as the company name is active.

We had our windows and a patio door replaced by safeglaze in July. I had an issue with the patio door and after a phone call it was replaced within a month. After 4 months all is ok, (fingers & toes tightly crossed), however we still haven't received our fensa cert or any written conformation of our 15 year guarantee. Just found out they have gone into administration and they didn't register the installation. Iv'e called the finance company, (who have a dedicated team to deal with safeglaze cusomers). They have assured me that under section 75 of the consumer credit act they have to honour the guarantee, good news there then. The only issue I have now is the building regulation certs. They are are in the process of dealing with these certs and told me I would be informed in due course if they have to also honour them. If they don't then I shall have to contact my local building regulator and arrange an inspection in order to gain the certificate, possibly bad news as there will be a cost involved.

Got this company to change all windows and doors in our house which we paid cash for in September this year the next morning phoned up to mention a few problems the lady on the phone said this would be resolved within 3 weeks. This is now december the living room is freezing due to the draughts coming in as well as the water, the kitchen windows still have Mark's on them ......can anybody help as in where/ how/ who to contact to get these issues fixed
Thanks

If anyone has any unfinished work by safeglaze please respond to this message and we can get that sorted for you, thank you

The people that installed my windows and doors were complete cowboys too busy to finish the job in one day to get back to watch the football, that was in July, they fitted a smashed window, a lot of the windows leaked, silocone not used, the list goes on, they even left me keys for the windows yet they fitted handles which have no lock.

it's now Decmeber and many visits later I'm still fighting with them with no sign of an end.

E-mails are now bouncing back as it seems they are now Neo-glaze, I'm not sure where this leaves me.

***Update*** SafeGlaze is now liquidated and the finance companies are taking over the maintenance

I got a letter dated 25th September saying that the date is confirmed for fitting for 12th October & too make sure removal of blinds & curtains. “Also we are changing our name to NeoGlaze it’s just a name change (like Marathon to Snickers)”. The windows were fitted with my en-suite window not being able to open & therefore they say they would come back to fix it. The following week a date was booked for 9th Nov, 3 weeks after the windows were fitted. On the day nobody turned up as agreed. I called their number & realised then that they had gone into liquidation. I have no 15 year guarantee for the work. I called the administrators & left a message & have had no reply. I’ve called Certass & Safeglaze never logged the job with them so no cover with them. So I have an en-suite window I can’t open & no 15 year guarantee. I have phoned my local council & spoken to Building Control who want to charge me £226 for them to come out & check the work so I can obtain a Regulisation Certificate. SafeGlaze was referred to me by Help Too Buy Windows. I am now paying off the finance that SafeGlaze arranged for me. I have a damaged window & no guarantee.

Mr Philip O'Malley owner of Safe Glaze sent his Salesman Mr Robin Findlay, to keep an appointment at my home on the 13th of October 2018, Mr Findlay took my deposit of £150. Safe Glaze declared insolvency on the 30th of October 2018. Therefore, they fraudulently took my money knowing they were not in a position to deliver the goods. Their surveyor Mr Wallbank came to my home on the 24th of October to carry out a survey on the Windows to be installed, continuing the charade.

Niamac developments T/A Safe glaze Uk also declared insolvency on the 30th of October 2018.

I received a call from a company called 1st choice Windows in Leeds yesterday, telling me my deposit was safe as they had been appointed (their words) by the Administrators to carry out the work of Safe Glaze. My guess Mr 0'Malley is already back in business or selling his order book. I declined their offer, the 'gentleman' on the phone gave me a hard time with his script saying he was doing his best for me.

I have seen some of the reviewers here mention a company called Warmseal. Please be careful my checks revealed a company of that name has also declared insolvency, it may be a different company but please check.

I am making a formal complaint to the Police , to start with, regarding these 3 individuals. I am also writing to my MP about Mr O'Malley to ask what action can be taken against him. People like these need to be made responsible for their actions.

They owe me £1000 for a door they said they couldn't do and would return my money, plus there is a crack in the window which they promised to fix. I now hear they have gone into administration. I'm so disappointed as I really looked around and trust me to pick the worst. Im paying back on finance too. Does anyone know who their window suppliers were as I should be covered by their guarantee. No doubt iv lost my £1000 which is despicable. They will no doubt set up again under anew name !

They weren't to be trusted because - 1)They haven't been around for 30 years and, 2)They don't manufacture. They cleared out just before the end of their first year of trading without submitting financials.
My business with them appears to be less than others here. Only a £1400 front door that is bowed and lets in water. They didn't organise my IWA policy or the CERTASS certificate (£290 for my council to inspect the door now). And phone calls from Safestyle who must have been given/sold my details. It seems I have no comeback at all. The administrators say there is nothing left in the company. I wonder where it has gone? Has anyone else noticed that they went from 5 stars to one star almost overnight on the 10th October, presumably when they got rid of their review writers.

We had 2 doors fitted in April which at the moment are ok.We then had 2 large windows fitted and a small window in the walk in wardrobe.We have just recently noticed that the very small window is steaming up on the inside and water on the ledge and the sealant have all come away.Now on the 2 big windows their are cracks showing in the corners and sealant coming off.After finding out last Friday they have gone bust i emailed Armstrong and Watson.I got a standard reply to say contact my bank who the fiance is with.I am protected by the section 75 act as they never issued my 15yr gaurntee.The bank are sending us a dispute form this wk which i have to attatch my photos.Then we were told we can cancel the direct debit and my account with the bank will be on hold till another company comes out to fix this mess.It will not effect your credit score i was told the bank was very helpfull.Extremley disgusted with it all.

Well what can I say £4000 for 6 windows and French doors the French doors been replaced 4 times pluss 5 window frames due to chunks out of them now all the windows are condensation badly and very cold safeglaze told us they was engy rated A windows and no certification for the windows pluss side finance company will honour the 15 year garantee on the windows but cart tell when will be sorted as there trying to find a company that can do this to the customers satisfaction hep and adives needed

SafeGlaze Problems. I'm paying by Direct Debit for my badly installed windows
Call Omni Capital 0333 2408317 They have a dedicated team set up to help you.

Digusting company. Had two doors fitted and paid in full. Both were defective and cracked and they said they would manufacture new ones and replace. Fitting was also terrible with hinge screws not even screwed in. They have gone bust. So rang Warmseal who have taken over their order book they didnt want to know. Rang the administrator just took my number and didnt want to talk about it. Rang certass about my cerificate and they didnt want to know and had clearly not monitored a poor company who were using their accreditation. A total shambles and 2 k lost. The directors of safe glaze should never be allowed to Trade again.!!

Had my windows (4) fitted back in July, and it seems I fared better than moist. Apart from the appauling mess that the ONE fitter left they seem ok. But I have since been told by another window company that the quality of frames is very low, made of recycled plastic, that's not mentioned in the brochure.
I am yet to receive my CERTASS certificate, phoned them up and my address wasn't registered with them. They told me to contact my local building authority to issue one to me (needed to sell a house with new windows), but I believe this costs.
Clearly the 15 year guarantee is worthless too. I had my windows on finance, am wondering how section 75 of the consumer rights act affects this.

Still waiting to hear from the administrators!

Received a text from Safeglaze today stating they are now Warmseal. I haven’t to worry & my order will be fulfilled as agreed. Someone will contact me shortly although I can contact them on 0800 783 8341. Looking forward to that call 😡

Still waiting for my 3rd replacement door as it is bowed and let’s water in! Had to pay £106 for locksmith to come out as lock broke in door! Was fitted incorrectly! Wasted so much time on phone to them. Bathroom window had to be replaced as ‘clamp’ mark on it when it steamed up!
Worse company ever dealt with!, 😡😡😡😡😡