salontotal.co.uk Bewertungen 

Antwort von salontotal.co.uk

24. Dez. 2024

Thank you for your review!

We’re sorry to hear that you are not satisfied with our service. Returns from co.uk first go to an intermediary depot before being sent back to us in the Netherlands. Unfortunately, this may cause delays before we receive your clipper. Once we have it, we will address the warranty claim with the supplier as quickly as possible.

Please contact our customer service team so we can inspect the condition of the clipper. Send us an email at service@salontotal.co.uk, and we’ll assist you further.

Kind regards,
Team Salontotal

Antwort von salontotal.co.uk

18. Dez. 2024

Thank you for your review!

How sorry to hear that you haven't received your order yet. We would be happy to help you find out what went wrong and find a solution together. Unfortunately, due to the heavy traffic at the carriers, it can take longer for parcels to be delivered, we apologise for this.

Please feel free to contact our customer service at service@salontotal.co.uk, and we will look into the matter directly with you.

Kind regards,
Team Salontotal

Antwort von salontotal.co.uk

6. Dez. 2024

Thank you for your review!
How annoying to hear that your parcel did not arrive on time. The average delivery takes 3-4 working days, however it is currently very busy and the carrier is experiencing some delays in delivering the parcels. The tracking has now been updated and the parcel will therefore be delivered soon.

If there is anything else we can do for you, please let us know and you may contact our customer service; service@salontotal.co.uk

Kind regards,
Team Salontotal.

Antwort von salontotal.co.uk

6. Dez. 2024

Thank you for your review!
How annoying to hear that the parcel did not arrive on time. The average delivery time is 3-4 working days, however, there is currently some delay in the delivery of the packages. We will of course see what we can do for you and will always look for a possible solution.

Would you like to contact our customer service so that we can look into it with you? service@salontotal.co.uk

Kind regards,
Team Salontotal.

Antwort von salontotal.co.uk

3. Dez. 2024

Thank you for your review!

I’m sorry to hear that you haven’t received any updates about your order and that it seems the amount was charged twice. This might have happened due to a delay caused by an out-of-stock item.

I’d be happy to look into this for you, but I will need some additional details. Could you please send us an email with your order information? This will allow us to investigate and resolve the issue for you.

You can reach us at service@salontotal.co.uk.

Kind regards,
Team Salontotal

Antwort von salontotal.co.uk

Aktualisiert am 6. Dez. 2024

Thank you for your review!

We’re sorry to hear that you are not satisfied with the delivery time and service. We always aim to ship orders as quickly as possible. Since we are based in the Netherlands, the standard delivery time is usually 2–3 working days. However, during busy periods, it can sometimes take a little longer for your package to arrive.

I see that your package has been recalled. Once we have received it back, we will promptly refund the amount you paid. Please note that as orders are dispatched directly from our warehouse, it is unfortunately not possible to cancel or refund them after they have been shipped.

If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to contact our customer service team at service@salontotal.co.uk. We’re happy to help!

Kind regards,
Team Salontotal

We have asked the carrier to return the package, we have since received confirmation of this and it may take up to 7 working days from today for the paid amount to be returned to your account.

Antwort von salontotal.co.uk

29. Nov. 2024

Thank you for your review,
how annoying to hear that the delivery is taking longer than desired. We do our best to ship your package on the same day, but if this is not possible due to circumstances, we will ship the package on the next working day. It may then take 3-4 working days for the parcel to be delivered by the carrier. Would you like to contact our customer service? service@salontotal.co.uk

Best regards, Team Salontotal.

Antwort von salontotal.co.uk

6. Nov. 2024

Thank you for your review, and we apologize for the extended delivery time.

Due to issues at customs, our packages are currently facing delays and are not being delivered as quickly as we would like or expect. Unfortunately, this is taking longer than anticipated, but we hope your order will reach you as soon as possible.

Thank you for your patience, and please feel free to contact us if you have any further questions. service@salontotal.co.uk

Best regards,
Team Salontotal

Antwort von salontotal.co.uk

5. Nov. 2024

Thank you for your review, and our apologies for the inconvenience.

Unfortunately, there were issues with customs and carriers last week, causing many parcels to be delayed and have not yet arrived at the depot. Once your parcel has been scanned at the carrier's depot, the tracking will provide more information and we can expect a speedy delivery.

For any questions, please feel free to contact our customer service team at customerservice@salontotal.co.uk

Kind regards, Team Salontotal

Antwort von salontotal.co.uk

5. Nov. 2024

Thank you for your review, and please accept our apologies for the inconvenience.

We’re sorry to hear that your order has not yet arrived. Unfortunately, there were some issues with customs and our carrier last week, which may be causing a delay. I’m unable to check the exact status from here, but if you could contact our customer service team, they’ll be happy to assist you further. You can reach them at customerservice@salontotal.co.uk.

Best regards,
Team Salontotal