salontotal.co.uk Bewertungen 

380
•
TrustScore 2.5 von 5

2,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

After ordering on the 3rd. October, I read the reviews and was very upset! However, within two days I received the invoice along with delivery details which lifted my spirits a little. Today the 7th.... Mehr ansehen

Bewertet mit 5 von 5 Sternen

My real opinion. I was initially very worried after reading some bad reviews online and honestly thought this site might be a scam. However, my experience with Salontotal.co.uk was absolutely excel... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I placed an order they took payment then emailed me to say what I had ordered was out of stock, I've asked for a refund but had no reply. I've contacted PayPal but have to wait 3o days before I can l... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Placed an order for items that were all in stock & their website boasts same day dispatch, which in my case & it seems by a lot of others reviews, is totally ambiguous. The goods were not in stock and... Mehr ansehen

Unternehmensdetails

  1. Fachhandel für Haarpflegeprodukte

Vom Unternehmen geschrieben

Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices


Kontaktinformationen

2,7

Mangelhaft

TrustScore 2.5 von 5

380 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 76 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2,7

Alle Bewertungen

(380)

117 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Do not shop here

Do not shop here. They're fraudsters and do anything they can to avoid refunding you, nor do they supply prepaid returns label or assist with return steps.

Im now having to go through my bank. I wish I never encountered this fraudulent and deceptive company. Lessons learned.

15. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very unsatisfactory experience AVOID…

Very unsatisfactory experience AVOID AVOID AVOID !!
If I only can give zero out of 5 stars!
Made purchase for hair product on 27th of February. Received confirmation from DPD with estimated delivery date 6th of March. Then trouble began after with consistent message on DPD site that there is delay with parcel . I have communicated with saloon total multiple times.Back and forth unuseful emails and asking me to wait for a query they started with DPD on 9th of March asked to wait for 2 weeks for their response and as usual they have ghosted me when I was emailing them not even admitting that the parcel was lost ! I have asked many times for refund and yet they have deliberately denied liability blaming DPD service !! Totally unacceptable and poor service . To make it even more worse I received an email 26 days later from DPD saying parcel was delivered to my address and the tracking showed delivery in Netherlands !! I have proof of every single communication for this. They are now actively avoiding me and haven’t even showed me proof of delivery or refund my money !! Absolute disgrace of a service and a company ! I will have now to seek legal route as I was scammed by this company.

25. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Astonishingly bad customer service

Astonishingly bad customer service. Late delivery, then product was faulty. Would not accept return, would not accept any responsibility. Rude responses and long delays. Have had to give up and try and find refund from paypal. Avoid!

11. März 2026
Bewertung ohne vorherige Einladung
salontotal.co.uk-Logo

Antwort von salontotal.co.uk

Thank you for your review!

We’re sorry to hear that you have a device that isn’t working properly. In this case, we’ll contact the supplier regarding the warranty. We’ll have to wait and see what the supplier decides to do with the item; as soon as we have more information, we’ll let you know right away.
If you have any questions, please email us at customerservice@salontotal.co.uk.

Best regards,
The Salontotal Team.

Bewertet mit 5 von 5 Sternen

Bargain

Cheapest site found for a product that was recommended to me, absolute bargain, took nearly 2wks to arrive so not long compared to what I was expecting

26. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

There was a mistake with the delivery

There was a mistake with the delivery. My package was delivered to an unknown address.

4. Februar 2026
Bewertung ohne vorherige Einladung
salontotal.co.uk-Logo

Antwort von salontotal.co.uk

Thank you for your review!

We’re sorry to hear that your package was delivered to the wrong address. That’s certainly not what we intended, so please email us so we can investigate the matter with the carrier if necessary. Please send an email to customerservice@salontotal.co.uk.

Best regards,
The Salontotal Team.

Bewertet mit 1 von 5 Sternen

Avoid like the plague!

Avoid like the plague! I wish I could give a zero rating. Ordered products which took weeks to arrive after which were no longer needed so I returned them. Company claimed they knew nothing of the return even though tracking proved it to be delivered successfully. After a few weeks of emailing them asking they said yes it was delivered, and said they would refund. The refund never came. And they didn't respond to emails or calls. I eventually had to get my bank to do a chargeback.
Horrendous experience. This company is a scam.

1. Jänner 2026
Bewertung ohne vorherige Einladung
salontotal.co.uk-Logo

Antwort von salontotal.co.uk

Thank you for your review!

We’re sorry to hear that you didn’t receive the package and that we weren’t able to see that it was returned to us. We’re doing everything we can to resolve this as best as possible. Once we receive confirmation from the carrier that the package has been returned to us, we will, of course, refund the amount paid as soon as possible. I assume this has been resolved by now. If this is not the case, please email us at customerservice@salontotal.co.uk.

Best regards,
The Salontotal Team.

Bewertet mit 1 von 5 Sternen

Unacceptable Delay and Terrible Customer Service – Order Not Shipped

Very disappointing experience.
I placed an order over a week ago, even though the website clearly advertises “next day shipping.” My order still has not been shipped. The tracking status shows “with sender,” and there have been absolutely no updates.
Customer service does not respond to messages, and there is no communication whatsoever. This is extremely unprofessional and misleading.
If you promise next day shipping, you should be able to deliver it. Otherwise, do not advertise it.
I do NOT recommend this company to anyone. Save your time and money and order from other websites that are actually reliable.
Terrible service.

17. Februar 2026
Bewertung ohne vorherige Einladung
salontotal.co.uk-Logo

Antwort von salontotal.co.uk

Thank you for your review!

We’re sorry you didn’t receive your package on time. We encountered some issues with the carrier, which caused a delay in the package being scanned and changing its status from “at sender” to “in transit.” This is very inconvenient, but we’ve since switched carriers and the issue has been resolved.
We hope that this issue has been resolved for you as well. If you have any further questions, please let us know and feel free to email us at customerservice@friseurtotal.de.

Best regards,
The Salontotal Team.

Bewertet mit 1 von 5 Sternen

Absolutely shocking service

Absolutely shocking service. Placed an order on 10th Jan (over £200 worth of products) and still not arrived on 17th February. Customer service is useless. Will try and get a refund from Amex and will never buy from them again

17. Februar 2026
Bewertung ohne vorherige Einladung
salontotal.co.uk-Logo

Antwort von salontotal.co.uk

Thank you for your review!

Unfortunately, we encountered issues with the shipping carrier we were using, and it took an extremely long time for the shipments to be delivered. We apologize for the inconvenience; we have addressed this issue and have switched to a premium shipping carrier to ensure these problems do not occur again. If you have any further questions, please feel free to email us at customerservice@salontotal.co.uk.

Best regards,
The Salontotal Team.

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