Wouldn't normally bother with a review but following an initial look last weekend at the BMW iX3 we booked a test drive for this weekend. I fell in love with the car and this was the final hurdle bef... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My bmw approved used car broke down sounded bad engine issues within 15 mins a man came to look at it 1 hr later a transporter turned up to take it away 1 hour later had a mini jcw loan car 9.00 next... Mehr ansehen
Unternehmen hat geantwortet
They had an excellent selection of cars in the showroom. The person who looked after us was John Ledwold who arranged a test drive, answer all our questions resulting in purchasing a car. Also ther... Mehr ansehen
Unternehmen hat geantwortet
We recently purchased our new BMW X3 from Sandal Wakefield. John Ledwold who handled our sale superbly, was very friendly, nothing was too much trouble. We would also like to thank Liam Clemmit who at... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are dedicated to providing our customers with a high level of service they cannot expect anywhere else. We provide the latest New and Approved Used BMW models and a host of additional automotive aftersales services including a vehicle Bodyshop for the Wakefield area.
Kontaktinformationen
Dewsbury Road, Sandal BMW, WF2 9BE, Wakefield, Vereinigtes Königreich
- 01924 433500
- yaseminada@sandalbmw.net
- sandalwakefieldbmw.co.uk
3,7
Akzeptabel
84 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Spending £118,500 on a M3 CS AND they don’t want to cover the battery under warranty when the car has only been driven 81miles !
Purchased a brand new 2023 M3 cs from sandal Wakefield in June 2023. Car was kept dry stored inside on charge. However decided to drive the car ( only had 57miles on the car ) and the battery was causing issues. Got bmw assist to come view the car and was told battery needs to be charged with a lithium charge for 24hours. Car was taken to bmw Wakefield on Friday kept the car outside over the whole weekend unlocked took the car in Monday morning 11:30am and then rang me at 2pm telling me the battery was knackered and theyr not doing it under warranty and want £1200 for a battery replace DUSGUSTING ! Had my own tracker on the car which showed the car only being moved for an hour so coudnt have done much to it in that time even though I was advised for it to be charged for 24hours. Collected my car and had dirty shoes marks all over the carpet (mud) I paid £118,500 hard earned money for this car ! Shocking after care DO NOT VISIT WAKEFIELD BMW OR HUDDERSFIELD BMW OR SANDAL AUTOS IN WAKEFIELD ! Or youl be having the same Problems as me !
STRATSTONE BMW LEEDS are a lot more caring and put the customer first !
Thank you Lauren for wasting 4 days of my time just to tell me you won’t cover it under warranty.
18. März 2024
Bewertung ohne vorherige Einladung
Found the car we wanted
Found the car we wanted, greats people and excellent service 5*
28. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi Michael,
Thank you for your 5-star review and great comments. We will pass it onto the team. We're glad you received the kind of service that we strive for here at Sandal.
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
Excellent
Bought my 5th bmw yesterday from from bmw wakefield. The guy who sold me it was called Ash. Honestly if your ever nervous about getting a new car because of pushey sales men or scared of been ripped off go see this guy. He makes the hole process enjoyable and easy. Top man would recommend him to anyone. Cheers Ash 👍
26. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi Kevin,
We are so delighted to hear that you had a great experience with us! Our team takes immense pride in providing exceptional customer service and we are glad to know that Ashley was able to make your purchase process a smooth one. We value your trust in us and we look forward to welcoming you back soon. Thank you for the kind words!
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
Faultless service from Ikhlas
I would like to say a huge thank you to Ikhlas and the team at Sandal BMW in Wakefield.
The service I received was faultless from the first phone call through to me picking up my 1 series BMW.
I had seen 2 cars online, one of which was at the Huddersfield showroom which Ikhlas arranged to be brought to Wakefield so that I could see them both to compare. Iklhas was always friendly and knowledgeable telling me the full history of the cars and answering any questions I had, and importantly, not pushy in any way.
Iklhas made the process of changing my car seamless and picking up my car was a very special experience.
I would highly recommend Sandal BMW and Ikhlas to anyone planning to buy a BMW.
25. November 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi Alison,
We are so delighted to hear that you had a great experience with us! Our team takes immense pride in providing exceptional customer service and we are glad to know that Ikhlas was able to make your purchase process a smooth one. We value your trust in us and we look forward to welcoming you back soon. Thank you for the kind words!
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
I am absolutely overwhelmed by the…
I am absolutely overwhelmed by the brilliant service I have received from Richard and Phil, who sold me my beautiful new car (I love it). They even filled up my car with a full tank of diesel, I have never been treated so well. I would definitely recommend everyone to buy a car from this fabulous garage. I have brought brand new cars from a very well known garage in the past and not treated very well at all. Thank you so very much for your wonderful customer service and care.
11. November 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi Georgina,
We are so pleased to hear that you had such a great experience with us. We strive to provide our customers with the best possible service and it's wonderful to see that we have achieved this for you. A big thank you to Richard and Phil for their hard work and dedication to providing first class customer service. We look forward to seeing you again!
Kind regards,
The Sandal Team
Satisfied with the recent purchase of…
Satisfied with the recent purchase of the car
28. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi Haffizullah,
Thank you for your 5-star review and great comments. We will pass it onto the team. We're glad you received the kind of service that we strive for here at Sandal.
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
Amazing service from Ikhlas.
Amazing service from Ikhlas.
This is the second car I have purchased from Sandals and their service is exceptional.
Cars are prepared to the highest standard and they deliver on everything they promise.The coffee is great too.
26. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi Mike,
We are so glad to hear that Ikhlas was able to make your car-buying experience an enjoyable one! They're an amazing asset to our team and we are lucky to have them. Thank you for the kind words and for recommending us - it means a lot.
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
Happy BMW Customer
Professional service and attention to detail.
24. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi John,
Thank you for your 5-star review and great comments. We will pass it onto the team. We're glad you received the kind of service that we strive for here at Sandal.
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
BMW X3…
We recently purchased our new BMW X3 from Sandal Wakefield. John Ledwold who handled our sale superbly, was very friendly, nothing was too much trouble. We would also like to thank Liam Clemmit who at 19 has just started with BMW for his patience and helpfulness it was a pleasure dealing with them both. Thank you to John and Liam kindest regards Dave & Sue
24. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi David,
Wow! We are elated to hear about your amazing experience with us. It's customers like you that keep us motivated and inspired to constantly push the boundaries of excellence. John and Liam are true assets to our team and we thank you for recognizing their hard work. Congratulations on your new BMW X3 enjoy your journey!
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
Super experience
Super experience. Ellie did a great job
29. September 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi Scott,
Thank you for your 5-star review and great comments. We will pass it onto Ellie and the team. We're glad you received the kind of service that we aim for here at Sandal.
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
X5 purchase
John and the team were great. Every avenue explored in order for me to be able to purchase the car. 10/10 service from start to finish.
17. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi Cc,
We are so pleased to hear you had a great experience with John and our dealership. Our team works hard to ensure that every customer feels taken care of, and we're glad it showed in your purchase. We appreciate your kind words and look forward to seeing you again!
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
I cannot even get to speak to someone…
I cannot even get to speak to someone to service my car , i get left on hold listening to music saying i am getting a 10 out of 10 experience ???
sandal huddersfield and sandal wakefield shame on you get with it and get some staff and help your brand by answering the phones
21. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi Geoff,
We are sorry to hear about your experience and understand your frustration. We take customer service very seriously, and we want to make sure that you get the best possible service. Please reach out to our customer service team customercaremanager@sandalbmw.net so we can address this issue and make sure you get the help you need.
Kind regards,
The Sandal Team
I have dealt with Paul Bamford now for…
I have dealt with Paul Bamford now for many years, and it always makes the experience pleasurable and definitely will be seeing him again in another three years for my next car
20. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi Guy,
We are thrilled to hear that you had a great experience with us and Paul! It is our mission to provide outstanding customer service and we appreciate your feedback. We are grateful for your loyalty and look forward to serving you again in the future. Thank you for recommending Sandal Wakefield BMW.
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
Whole process with Sandal much easier…
Whole process with Sandal much easier than for other cars I have bought.
12. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi AF,
Thank you for your 5-star review and great comments. We will pass them onto the team. We're glad you received the kind of service that we aim for here at Sandal.
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
John and Steve were both superb
John and Steve were both superb. Very helpful and so nice and understanding. Couldn’t do enough for me. I would recommend both to anyone
13. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi Christian,
We are delighted to hear that you had a great experience with us. It is our top priority to ensure that our customers have a positive and satisfactory experience. We appreciate your kind words and look forward to serving you again in the future.
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
Very good service polite and helpful
13. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi Rob,
Thank you for your 5-star review and great comments. We will pass it onto the team. We're glad you received the kind of service that we strive for here at Sandal.
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
Great customer service from start to…
Great customer service from start to finish. The service from John Ledwold was great answers to all questions asked
13. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi Ken,
Thank you for your 5-star review and great comments. We will pass it onto the team. We're glad you received the kind of service that we strive for here at Sandal.
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
jake in the service department was very…
jake in the service department was very rude to my wife and i shall not be back ..
9. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi David,
I'm sorry that our service was not up to the standard that we strive for. Are you able to provide a bit more detail please? If possible, please email customercaremanager@sandalbmw.net and we will investigate it.
Kind regards,
The Sandal Team
John Ledwold and the team made it easy
John Ledwold and the team made it easy. No messing around as usual, you get what you see at this dealership. I've had unpleasant experiences at other dealership's recently where the level of service has declined sadly, I would say. But not at sandal Wakefield!! On my third vehicle from them now. Always the same service. Keep it up!
Loving the M2 competition 😁
10. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi PanzerTankHank,
Wow! We are elated to hear about your amazing experience with us. It's customers like you that keep us motivated and inspired to constantly push the boundaries of excellence. John is a true asset to our team and we thank you for recognizing his hard work. Congratulations on your new BMW M2 Competition, enjoy your journey!
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
Very helpful and professional company
Very helpful and professional company. Very happy with the customer service I received
7. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Sandal BMW Wakefield
Hi sharon,
Thank you for your 5-star review and great comments. We will pass it onto the team. We're glad you received the kind of service that we strive for here at Sandal.
Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us.
Kind regards,
The Sandal Team
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