Saxtons Bewertungen 

Warning to anyone buying a £45k+ car here—avoid this dealer

I am posting this review to warn future customers—especially those looking at high-end, premium vehicles—about how Saxton 4x4 treats buyers when a problem arises.
My father trusted this "professional" dealership and spent over £45,000 on a 2022 low-mileage Mercedes GLE. Just 10 days into ownership, the vehicle suffered a serious fault and went into a dangerous "limp mode," suddenly limiting power while our family was inside the car on the road. Anyone who knows cars understands how terrifying and unsafe it is when a large SUV suddenly loses power mid-journey.
What is deeply disappointing is the lack of honesty and transparency from Saxton 4x4 since we reported it. We took photographic evidence of the warning light, and their own collection driver saw it on the dashboard with his own eyes. Instead of treating this dangerous safety failure seriously, their representative, Sophie Smith, was completely dismissive of our concerns. Now, their workshop is trying to strong-arm us by claiming "no fault found" because they cannot reproduce it.
Modern Mercedes-Benz vehicles store permanent, timestamped historic fault codes deep in their electronic computers (ECU), even if a dashboard light goes off. Denying a refund and hiding behind a disappearing dashboard light feels incredibly deceptive.
A £45,000 purchase is a massive financial commitment. You buy a low-mileage car from a major dealer specifically to avoid open-ended repair headaches. Expecting my father to just take back an inherently unreliable, unsafe vehicle is completely unacceptable.
To anyone reading this who is thinking about purchasing a luxury vehicle from Saxton 4x4: Please think twice. They are pleasant when taking your money, but the moment a serious issue occurs, they will try to evade their legal responsibilities under the Consumer Rights Act 2015. We will keep this review active on every platform to ensure other buyers know exactly how they treat customers.
We demand a full refund immediately. If this is not resolved, our next step is a formal complaint to the Financial Ombudsman Service and Trading Standards. Stay away from this dealer.

Absolute nightmare of a dealership. My uncle purchased a vehicle from Saxtons for over 44000 pounds and within days it suffered a dangerous engine fault causing a major loss of power while driving. When we brought it back and provided clear photographic evidence of the error, Sophie Smith from after sales flat out lied, claimed the car had no errors, and refused to process a return. Now they are dragging their feet and trying to force us to take back a faulty and unsafe vehicle. Disgraceful customer service and completely dishonest business practices. Avoid them at all costs.

Very disappointing experience. I purchased a vehicle from this dealer and only 10 days later a warning light appeared, the vehicle went into limp mode and became extremely difficult to drive with my family in the car.

I reported the issue promptly and photographed the warning. When the vehicle was collected, their representative personally saw the warning light on the dashboard.

The vehicle was then taken to their workshop. I was subsequently told that when it arrived there was no warning light and no warning message, and their diagnostic report showed no current faults.

What I find difficult to understand is how a warning that I photographed, reported and their own representative witnessed could simply disappear between collection and the workshop inspection. I have asked the dealer to explain this and to clarify whether any stored or historic fault information was checked, but these questions remain unanswered.

I have formally requested to reject the vehicle and receive a refund under the Consumer Rights Act 2015. The dealer has so far refused, relying on the fact that they could not reproduce the fault later.

I am extremely disappointed with how this has been handled. I expected a much more straightforward and transparent approach, particularly given how soon after purchase the serious problem occurred.

We are so happy with our new Mercedes GLE and for the impeccable service from Aymane and Callan. Process was seamless from beginning to end!!

Absolutely fantastic experience purchasing my new defender at Saxtons. Nothing was too much trouble for sunny sending pictures/videos of my new car keeping in contact regularly as I was travelling a few hours for my purchase.
Collection went smoothly and stress free with the help of Jenna, who took time to explain and answer all the questions I had. Fantastic experience at saxtons would highly recommend.

Callan & Aymane were ace … came in for a look around and in less than 24 hours drove away in my dream car.

I recently got a new BMW from Sunny and Jenna at Saxtons. They were so helpful when it came to me picking my next car. They knew everything, and wanted the best for the customer. I can’t give enough credit for the vehicle handover turnaround. I came in on the Saturday and by the Monday everything was prepped and I went away with my dream car. Id highly recommend and cant thank Sunny and Jenna enough - Cameron

Always brilliant bought a few high end cars from them now and always looked after me

Amazing experience with Saxtons went to view the new car on Saturday and was collecting it by Monday evening.
We dealt with Sunny and Jenna and both were brilliant.
Amazing service and would 100% use them again in the future.
Thank you so much!

Will not buy from this company again. Terrible after sales not interested once they have your money

very busy but were seen fairly quickly. Mo was very helpful and car was fine. Not able to purchase on the day as we are moving home. Will go back to them.

⭐⭐⭐⭐⭐

Excellent experience from start to finish! Everyone was very professional, welcoming, and helpful. A special mention to Sunny, who went above and beyond to make the experience even better. The whole process was smooth and pleasant, and the customer service was outstanding. Highly recommend this dealership!

Ali was very prompt with his replies via email, answering all my questions ( & Im not an easy customer when it comes to car buying!) A journey that should have taken us 2.5 hours took us just over 4, meaning we missed Ali. However, greeted by Andy & Sunny. Very friendly & easy transaction.
Thank you

Your staff were not helpful
I am a repeat customer
I bought a Range Rover from your firm 6 years ago

This time I booked another car for 90 k and gave a deposit of 1000.00
We couldn’t buy this car because your
Finance company charge 14.9 apr
Which we couldn’t afford

You never send the deposit back

After 2 months I came to buy the latest car and I told your staff I would pay 30 k
Balance on finance

I also told them my deposit of 1000.00
With you

But your staff told me immediately that they cannot give that deposit back

I got angry after so many arguments

They agreed to give the refund on the condition that I buy this car

At the end, I bought this car

I feel it’s a shame you are a big reputable company and your staff behaves like cowboys

After all these issues no one from your firm apologised

I will not recommend another person to your company

I am very sorry
Very bad experience with your firm

The staff were very helpful from the moment I drove into their workshop to part-exchange my old car to the moment I drove my new car out of their garage.

Lovely sales lady we dealt with. All very prompt, efficient and professional

Not sure where to start .
I’m hopping the owners know what’s going ?
The salesman or the manager . The complaints department or after sales ?
All say something different .
It’s long story.
Salesman say one thing , than the sales manager says another . Than when you think you due to sign up paper work and collect a vehicle . They come up with something to rip you off.
Don’t trust this company .
Salesman and the sales manager do come up with biggest lies as if people are stupid .
I can’t mention names here but maybe I should ?
I tried to purchase £ 63.5 k vehicle .
After a week of promises , not only the tell you something we know is called “ lies” . But they insist you are stupid.
They came up with damage on a part exchange £ 2 k on the spot .
And when I provided the evidence , they said they would provide a report but they didn’t ,cos they couldn’t face the truth.
Stay away from this company .
By the way they promised my deposit back next day, it took four days .

I found Saxtons responded quickly and gave a valuation on my current car as a guide, which really helped in deciding my next car purchase.

From the first call I made to picking up the car was professional and Courteous