Saxtons Bewertungen 

Very good service

Excellent company, very professional and pleasant staff

I have nothing negative to say about any individual , everyone was helpful and friendly . However , the process just took far too long . At every stage we had to wait . From waiting for a test drive , to paying for it , and leaving . We were probably waiting another hour after we’d actually paid for the car and was in the showroom for around 4 hours in total . We spent £16k , which wasn’t for the dearest car , but still a lot of money to us . Also , once home , we realised we were given no paper work of sale , warranty etc . Not sure if is emailed , posted or what , but we have nothing negative, and only one key .

I bought a £61K Porsche Cayenne from Saxtons. On the way home the engine light came on, as I live 200 miles from them they advised me to take out an insurance claim. I did this and soon after I also had an electrical fault showing with the advice to park up. The insurance company advised to take it to a garage of my choice. I didn't drive it for a week until the garage appointment, but then found the battery flat having to jump start it to get to the garage. A new battery at £1600 was needed to overcome the electrical fault. The insurance company refused to pay for that or the diagnosis or battery and Saxtons said that as 14 days had gone by they would not pay either. The engine fault light cam on again a few days later, I eventually took it to a Porsche centre and got the engine problem sorted. Meanwhile neither the insurance company or Saxtons would take responsibility. I also had underbody coating at the time of purchase at £400 and can see no evidence of anything different underneath. Its been a real downer, I would use a main dealer next time as the Saxtons insurance excludes most things and limited to £3k or £5k if you pay the 3 years extra warranty at an additional £2k. They really don't care about traditional customer service.

Good …,just concerned that some car sales site do not offer the price they post …. Or just say that vehicle has been sold or reserved and can we offer you something else !…. Then the vehicle you saw remains on the site !!!!

Advice To Future Customers:-
(As we were a cash buyer and had no need of either trade-in or credit, we are unable to comment on those specific services. However we did indeed buy a vehicle for cash and would offer the following advice to future customers.

1. If or when completing the eventual purchase of a vehicle, don't be encouraged to forward a comments review until the dust has settled - first impressions are not always correct.
2. If viewing a vehicle you have previously seen advertised, be sure to check that both the specification and listed accessories are indeed what you understand them to be.
3. Most Importantly - If buying a used Land Rover, be aware that any previous owner who fails to cancel their "In Control" (app) account will continue to retain full and separate control of the vehicle after it’s onward sale and without need of keys, or the awareness / permission of the new owner. This control includes the ability to remotely track, locate, lock / unlock doors and even start the engine totally at will and all without owner’s consent. Furthermore, be aware that such possible third party access could continue until after the purchaser has received the new DVLA ownership documents (VIN) and then attempted to create their own “In Control” account with a Land Rover Dealership and which may remain blocked until proof of new ownership has been established.
Consequently, and should you purchase a vehicle and then become aware of such a situation, you should then expect to incur additional costs in trying to rectify the situation and during which time your respective car insurance may well be invalid should you suffer any losses either of or from the vehicle.
We would suggest not accepting any counter sales assurances in this respect, as it will later become very clear that after payment for the vehicle, you will not be given any valued assistance outside of directing you elsewhere. Nor should you expect to be offered the original owner’s details to help resolve the issue.
At best – and should this same situation occur, you will likely be told that the small print of the Sales Agreement exempts Seller’s responsibility and that the problem is entirely yours.
(This of course would be contestable under Statutory Consumer Rights to "free title" - but better to avoid entirely from the outset).

Trust this helps

Great service, friendly staff. Jenna was super helpful and speedy getting the paper work through. Ish helped get a same day sale and take home of the car.

Very experienced and very good at explaining things over all I was very happy
A good sales lady!

They take deposite £500 abd i can't even look car i give them deposite . From 1 year im chaseing for my deposite and they keep promise that they gonna give me back now is year im still waiting for my deposite nothing happend im still fighting for it . Please care ful some one pay deposite they not nice people . Even staff not reply your call this my hard working money i will take back they got my recipet and everything they need Please careful guys.

The feeling I got when dealing with Saxtons was a typical car dealership, get the customer in, and get the car out as quickly as possible. I had to insist about a few days delay in picking the car up, which shouldn’t have been the case. They are a very quick turnaround company, which feels like it is commission driven, and get the customer out the door. They need to think about the customer experience more.

Great online detail provided for the vehicle. Great customer service Ismail and Jenna. The transaction was very smooth. Would recommend & buy from them again.

Regards
Christopher

Great experience

Great, smooth, and intelliget advisors

I bought a Defender 110 from Saxtons, my second vehicle from them, and the whole team were fantastic throughout but especially Ish who took me through the process seamlessly and painlessly!

Jenna and Ish were really friendly and helpful. Delighted with my new car, would recommend!

On the day we picked up our range rover
It had damage to the rear bumper and dents in both sides on the doors tiean was Lovley and said she would put the defects right 10 days later the car was delivered still with the dents. And a poor repair some kind of smart repair to the bumper
The driver was a lovely guy spoke to teain again she’s said either take it from Leeds to Chelmsford and they would repair it or I arrange the repair and send them the invoice she said she would email this over the email never came so I’m going to pay for it myself it’s a real shame we buy a lot off cars each year and I truly expected better from them the cars is a really in great condition except the body work which they told me had been damaged by there drivers moving vehicles around when you pay 83 k for a car you would not expect this we have phots off the damage both at the dealers and on the transporter out side our house so there’s no getting away from it

Purchase two vehicles of you first purchase, not a problem second one quite a lot of effort

We recently had to book our car in with Aftersales and only thought it fitting to leave a positive review due to such a great experience dealing with a gentleman call Louis Hayes.
when we needed some help/guidance in getting an issue with our car sorted. He was incredibly helpful from start to finish and went out of his way to fit us in and get the car looked at as quickly as possible for such a more than reasonable price. He was absolutely amazing!!

Louis kept everything straightforward and made the whole process much less stressful. Most importantly, the car is now fixed and working perfectly.

We really appreciated the level of service and the effort he made to help us. A big thank you to Loui, an absolute credit to Saxton 4x4 and someone we would happily recommend.

Got great service, Ishmael was amazing!