Saxtons Bewertungen 

5 612
•
TrustScore 4.5 von 5

4,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Whilst Saxtons are a very professional organisation and offer exceptionally good vehicles the sale process takes far too long. You are just sitting around for ages. It took over 3 hours when collectin... Mehr ansehen

Bewertet mit 5 von 5 Sternen

⭐⭐⭐⭐⭐ Had a great experience with Saxons Cars from start to finish. Everything went smoothly and the whole process was straightforward and hassle-free. A big thank you to Stephen and Aymane fo... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Had a really good experience purchasing a car with Saxtons. The sales team Alvin and Aymane were really helpful in getting a good price for a part X and bringing down monthly payments. Thank you

Bewertet mit 5 von 5 Sternen

⭐⭐⭐⭐⭐ I’m really happy with my new car! The whole buying experience was great, and I’m very pleased with my purchase. The car is in excellent condition, drives smoothly, and is exactly what I was l... Mehr ansehen


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

5612 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 90 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,4

Alle Bewertungen

(5 612)

927 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great customer service would definitely…

Great customer service would definitely recommend Saxtons to family and friends

15. August 2026
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Antwort von Saxtons

Hi Donna,

Thank you for taking the time to leave such positive feedback, we will be sure to pass this on to the team.

Wishing you all the best in your new car!

Bewertet mit 5 von 5 Sternen

Painless car buying

Painless car buying. Sorted finance before turning up and didn’t need to sign it before. Harry has been great. Thanks.

22. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Saxtons

Hi Dan,

Thank you for taking the time to leave such positive feedback, we will be sure to pass this on to the team.

Wishing you all the best in your new car!

Bewertet mit 5 von 5 Sternen

Knowledgeable staff no hard sell

Harry was very knowledgeable and took the time to show me various cars and had the patience to go through all options .
There was no hard sell.
Aymane was a pleasure to deal with on handover and was professional ensuring I was happy with paperwork and ensured the car was taxed and insured.
He also took the time to explain the part exchange process and it was seemless

22. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Saxtons

Hi Jon,

Thank you for taking the time to leave such positive feedback for the team, we will be sure to pass this on to them.

Wishing you all the best in your new car!

Bewertet mit 5 von 5 Sternen

Really enjoyed my experience at…

Really enjoyed my experience at Saxtons! The service was excellent, the atmosphere was great, and everything was spot on. A special shoutout to Michael for being so friendly, welcoming, and helpful throughout. He really made the visit even better. Would happily recommend Saxtons and will definitely be back!

21. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Saxtons

Hi Kyle,

Thank you for taking the time to leave such positive feedback.

Wishing you all the best!

Bewertet mit 5 von 5 Sternen

Great range of vehicles and great…

Great range of vehicles and great service

11. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Saxtons

Hi Sarah,

Thank you for taking time to leave such positive feedback, we will be sure to pass this on to the team!

Many thanks,

Bewertet mit 1 von 5 Sternen

⚠️ Disappointing Experience

⚠️ Disappointing Experience – Please Be Careful

We are very disappointed with Sextons, After buying the Range Rover Sport, we noticed that it was pulling to the left. We had the alignment checked, but the problem continued.

After a professional inspection, we were informed that the car had one original/company tyre and three Chinese/non-original tyres, and that the mismatch could be the reason for the pulling issue. This was something we were not informed about when purchasing the car.

We went back to the company expecting them to take responsibility, but they told us that because it had already been 4 months, they could not help and that we would have to pay for replacement tyres ourselves.

They also charged us for a 36-month warranty covering the engine and other parts, but after this experience, we are concerned about how genuine future warranty claims will be handled.

We are extremely dissatisfied with the deal and the way our concern has been handled.We feel completely let down by their transparency, service, and responsibility.

Public notice: Please don’t trust their words blindly. Get the tyres, alignment, warranty, and overall condition of the car checked by an independent professional before buying. Make sure everything is disclosed and confirmed in writing.

We are sharing our experience so others can be careful and make an informed decision before purchasing.

19. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Saxtons

Thank you for sharing your feedback. We are sorry to hear that you were disappointed with your experience.

We appreciate your concerns and understand your frustration regarding the issues raised with the vehicle. We have requested further information from you, as we have been unable to locate your account.

Please feel free to reach out to customercare@saxtons.co.uk so we can look into this further.

Bewertet mit 5 von 5 Sternen

Fantastic service from Harry

Fantastic service from Harry, Max and Luke👍🏽

20. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Saxtons

Hi Mark,

Thank you for taking the time to leave such positive feedback, we will be sure to pass this on to the team.

Wishing you all the best.

Bewertet mit 4 von 5 Sternen

Saxtons have a fantastic level of stock…

Saxtons have a fantastic level of stock and are happy for you to browse. Very relaxed and helpful when looking at specific vehicles and will be obliging with test drives.
Obviously keen to bag a sale, but not too pressurising.

18. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Saxtons

Hi Clive,

Thank you for taking the time to leave such positive feedback in relation to the experience you had.

Wishing you all the best!

Bewertet mit 5 von 5 Sternen

Great service

Great service, fast, honest and always helpful.

19. August 2026
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Antwort von Saxtons

Hi Vicky,

Thank you for taking the time to leave such positive feedback.

Wishing you all the best!

Bewertet mit 4 von 5 Sternen

I was respectfully treated by the…

I was respectfully treated by the staff. However I've ended up with a cracked windscreen which I reported to the saesman as soon as I noticed it. His responce was, get on to your in touch with your insurance!
Make sure you check every inch of the car before you part with your money!

18. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Saxtons

Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience.

We completely understand that discovering cosmetic damage can be frustrating. Unfortunately, where damage is not identified or reported before the vehicle leaves our premises, we are unable to establish when or how it occurred, which limits our ability to assist retrospectively.

We’re sorry that on this occasion we were unable to reach an outcome that met your expectations, but we do appreciate you taking the time to share your feedback.

Many thanks,

Bewertet mit 5 von 5 Sternen

Very transparent service

Very transparent service. Good customer engagement. Great range of vehicles. Better than many main dealers.

16. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Saxtons

Hi,

We're so pleased to hear you had a brilliant service and enjoyed the range of vehicles we have.

Thank you for choosing Saxtons.

Bewertet mit 5 von 5 Sternen

Very helpful and polite staff

Very helpful and polite staff, on arrival minor issue with vehicle which was rectified immediately. Sales staff 5 star, can't comment on after sales and hopefully won't have to if the car purchased has no issues.
Overall highly recommend giving this company a visit if you are looking for a quality prestige used vehicle.

13. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Saxtons

Hi Nicholas,

Thank you for taking the time to leave such positive feedback in relation to the experience you had with our team, we will be sure to feed this back to them.

Wishing you all the best in your new car!

Bewertet mit 5 von 5 Sternen

5 star service

I dealt with Ishmail and Aymane when purchasing my car. Both of them were extremely helpful and professional but friendly too. The whole process took 4 days from test driving/deposit to driving the car away which I thought was exceptional. I do have to say Ishmail went above and beyond, there were a few minor hiccups along the way and he was responsive and did everything to get them resolved. Even after sales he has been helping with which isn't his job. The way issues are dealt with matter and I never felt I was 'palmed off' once I had purchased the car. I highly recommend Saxtons and will be returning in the future.

13. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Saxtons

Hi Ellie,

Thank you for taking the time to leave such positive feedback, we will be sure to pass this on to the team.

We look forward to assisting you again in the future and wish you all the best in your new car!

Bewertet mit 2 von 5 Sternen

The guys were very condescending to me…

The guys were very condescending to me as a female customer. I knew more than they did about the car I was looking at and their answers to my questions suggested they thought I’d be a pushover.

2. August 2026
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Antwort von Saxtons

Good morning,
Thank you for taking the time to leave feedback, we're sorry that you felt the team were condescending - that would never be our intention. I have taken this feedback to the team to ensure we improve moving forwards.
Many thanks,

Bewertet mit 1 von 5 Sternen

Vehicle problems and refund still unresolved

I purchased a Mercedes V-Class Black XLWB from Saxtons on 7 July 2026 for my chauffeur business.
Unfortunately, the vehicle had several issues, including dents and paintwork defects, concerns about previous accident repairs, problems with the sliding-door controls, and noises from the doors and interior when driving over bumps and turning. I had explained before purchasing that the vehicle was required for chauffeuring, so its condition, reliability, and presentation were particularly important to me.
On 13 July, only six days after purchase, I emailed Saxtons asking what the procedure was for returning the vehicle because I was unhappy with it. I did not receive a response. I also emailed them on 14 July about a mileage discrepancy. The vehicle had 11,315 miles, but the mileage shown in the sales documentation was different. I asked them to correct this, but again received no response.
After more than three weeks of trying to arrange the return, the vehicle was finally collected by Saxtons on the morning of 6 August. I showed the collection representative the faults and handed over both keys and the V5 document.
Saxtons has since inspected the vehicle but says it could not reproduce some of the problems and has asked me to demonstrate them again. I do not understand why I should have to demonstrate the same issues again when they were already raised and shown at collection. They have also declined to process my refund and have suggested repairs instead.
This situation has prevented me from working as a chauffeur since purchasing the vehicle and has caused financial loss, stress, and considerable disruption. As of the date of this review, Saxtons has not processed my refund and the matter remains unresolved.
I am sharing my genuine experience so that potential customers can make an informed decision. I hope Saxtons will now resolve the matter promptly

7. Juli 2026
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Antwort von Saxtons

Hi Saad,

Thank you for sharing your feedback. We are sorry to hear about the experience you initially had following your purchase.

We understand that, following discussions with our Customer Care Manager, the issues have now been resolved and you are happy with your vehicle.

We wish you all the best and hope you enjoy your vehicle.

Bewertet mit 4 von 5 Sternen

Saxtons provided a very professional…

Saxtons provided a very professional service from start to finish when buying my new car. Michael was very helpful and I would certainly recommend Saxtons 👍

15. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Saxtons

Hi Grahame,

Thank you for taking the time to leave such great feedback, we're so pleased to hear you had a great experience, and will be sure to pass this on to the team.

Wishing you all the best in your new car!

Bewertet mit 5 von 5 Sternen

Absolutely delighted with my experience…

Absolutely delighted with my experience at Saxton 4x4. Excellent service from start to finish, friendly and professional team, and a smooth, hassle-free purchase. Would highly recommend Saxton 4x4! ⭐⭐⭐⭐⭐

15. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Saxtons

Hi Claudi,

Thank you for taking the time to leave such positive feedback, we will be sure to pass this on to the team.

We're wishing you all the best in your new car!

Bewertet mit 5 von 5 Sternen

Excellent

Excellent . Good communication and efficient service . Thanks

6. August 2026
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Antwort von Saxtons

Hi Richard,

Thank you for taking the time to leave such positive feedback.

Wishing you all the best!

Bewertet mit 5 von 5 Sternen

Tiean was has exceptional customer service

Tiean was exceptionally personable when dealing with me. She offers reassurance in what can be a daunting experience with all the choices. I would thoroughly recommend coming to see her if you’re considering buying a car from Saxtons. Thank you for your help in buying my dream car Tiean.

13. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Saxtons

Hi Sin,

Thank you for taking the time to leave such positive feedback for the team, we're so pleased that they were able to offer much needed reassurance and assistance.

Wishing you all the best in your new car!

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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

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