Based on the TrustPilot score, I guess I am just unlucky. The level of service via the online chat was more akin to a virtual shrugging of shoulders. I wanted some guidance on whether specific tests a... Mehr ansehen
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Das sagen Bewerter
The claim process was quick and straightforward and payment was arranged promptly. Every member of staff we spoke to on the phone was incredibly friendly, helpful and professional. A great experience... Mehr ansehen
Our dog had a lameness that needed further investigation and I can’t argue how easy the process was in claiming the bills back for this. From initial submission of the forms from the vets to money... Mehr ansehen
Unternehmen hat geantwortet
I hesitated in claiming for Zak’s lump removal as it was only a few weeks after changing to Scratch & Patch that it appeared. To be honest if I had known I was going to have a reason to claim I would... Mehr ansehen
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Unternehmensdetails
Über Scratch & Patch
Vom Unternehmen geschrieben
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Kontaktinformationen
124 City Road, EC1V 2NX, London, Vereinigtes Königreich
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Hervorragend
1917 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Scratch & Patch
Hi Michelle,
Thank you for taking time to leave us a review, it’s great to have you on board with us.
We’re really pleased to hear you found everything easy to understand and straightforward, and that you’re happy with the value for money. Making pet insurance clear and simple for our customers is really important to us.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Good price dog insurance.
Found this company on line. Easy site to navigate and straightforward. Took fifteen minutes to sign up.
7. März 2026
Antwort von Scratch & Patch
Hi there,
Thank you for taking time to leave us a review, it’s great to have you on board with us.
We’re really pleased to hear you found the website easy to use and that getting your pet’s cover set up was quick and straightforward. Making it simple for customers to buy the right insurance for their pets is really important to us, so it’s great to know you were able to get everything sorted in just a few minutes at a great price.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Antwort von Scratch & Patch
Hi Kevin,
Thank you for taking the time to leave us a review. We’re really glad to hear you found the cover clear and great value, and that our VetCare Line was helpful — having a Veterinary Nurse there when you need a bit of guidance can make all the difference.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
great customer service displayed by…
great customer service displayed by Daisy.
she was extreemly helpful in dealing with our renewal
a credit top the company.
as a footnote its great to be able to speak to humans !!
6. März 2026
Antwort von Scratch & Patch
Hi Gerard,
Thank you for taking the time to leave us such a wonderful review. We’re really pleased to hear that Daisy provided great service while helping with your renewal — she’ll be delighted to hear your kind words and that her support made such a positive difference.
It’s great to have you on board with us for another year, and we’re glad Daisy could help with your renewal.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Antwort von Scratch & Patch
Hi AJ,
Welcome to the family!
Thank you for taking the time to leave us a review. We're really pleased to hear that you found our prices competitive and the process of purchasing your policy nice and easy.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Antwort von Scratch & Patch
Hi Christine,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re so pleased to hear that you found the process straightforward and that accessing everything online was simple and convenient.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Be careful about "clinical signs"
Refused to pay 8 linked claims for my 8 year old dog who got pseudomonas in her left ear. Which took 2 months and £1300 to cure.
Cited that she had had a few (think 3 or 4 but at least one in the other ear) ear infections in 8 years (she's a spaniel).
Vet supports previous infections likely yeast as treated with drops that wouldn't work on pseudomonas and cured after a week.
So despite being totally different infections and different required treatment they showed the same "Clinical signs"....
Clearly they can get out of everything with this small print considering most serious illnesses in animals start with diarrhea...and we've all took our pets at one time or another with a minor illness that started the same way!!!
Claim has been sent to financial ombudsman
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Scratch & Patch
Hi Lindsay,
Thank you for taking the time to share your feedback. I’m really sorry to hear that we haven’t met your expectations on this occasion, particularly when your dog has been unwell.
So that we can look into this properly for you, I’ve sent you a request via Trustpilot asking for a few policy details to help us locate your claim and review the circumstances fully. Once we have that information, we will investigate the matter further and contact you directly.
Thank you for your patience while we look into this.
Kind Regards
Scratch & Patch 🐾 💙🧡
****** Updated Reply ********
Hi Lindsay,
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this has been, especially when your dog has been unwell.
Pet insurance is designed to cover new and unexpected illnesses or injuries that arise after a policy begins. If a condition has been present or recurring before the policy start date, it is usually considered pre-existing. This is standard across most pet insurers and is assessed using the veterinary history recorded before cover begins.
In some cases, conditions affecting the same area can develop over time or involve different infections or bacteria, but medically they may still be considered part of the same underlying condition if similar signs have been noted previously.
We’ve asked our claims team to contact you directly to talk through your dog’s veterinary history and explain how the decision was reached.
Kind Regards
Your Scratch & Patch Family 🐾💙🧡
Antwort von Scratch & Patch
Hi Bernie,
Welcome to the family!
Thank you for taking the time to leave us a review. We're really pleased to hear that you found the process straightforward and easy to set up — getting the right cover in place for your pet should always be simple and stress-free.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Saved us a fortune on what we were…
Saved us a fortune on what we were previously paying with Waggel with more cover provided on the policy. Not made a claim but hope they are as good as the cover costs if we need to.
2. März 2026
Antwort von Scratch & Patch
Hi Gary,
Welcome to the family!
Thank you for taking the time to leave us a review. It’s great to hear we were able to offer you broader cover at a better price than you were previously paying.
You’re absolutely right — you don’t really know how any policy performs until you need to use it. If that time ever comes, our dedicated claims team will be on hand to guide you through the process and handle things as quickly and clearly as possible.
If you ever have any further questions in the meantime, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Antwort von Scratch & Patch
Hi Ian,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re really pleased to hear the quote was right for you and that setting everything up felt easy and stress free.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Very friendly advisor
Very friendly advisor. Happy to answer questions and not pushy in the slightest.
2. März 2026
Antwort von Scratch & Patch
Hi Paul,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re really pleased to hear that you found our advisor friendly, helpful, and happy to answer your questions without any pressure — that’s exactly how it should be.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Pet insurance claim
I claimed on my insurance for a lump to be removed from my dogs shoulder. It was easy to complete the forms online and Scratch and Patch kept me informed of any correspondence by e-mail. The claim was processed quickly and paid within a good time too
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Scratch & Patch
Hi Carol,
Thank you for taking the time to share your experience with us.
We’re so pleased to hear that the claims process felt straightforward and that you were kept informed throughout. We know how worrying it can be when your dog needs a procedure, so it’s great to hear everything was processed smoothly and paid within a good timeframe.
We’re wishing your beloved pet a very speedy recovery.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Antwort von Scratch & Patch
Hi Sarah,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re really pleased to hear you received a clear response and weren’t kept waiting — that’s the kind of straightforward service we aim to provide.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
The person I spoke to was very helpful
The person I spoke to was very helpful. I was very pleased with the price. Thank you again.
26. Februar 2026
Antwort von Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re so pleased to hear that our customer service team provided helpful guidance to make sure you chose the right cover for your beloved pet, at a price you’re happy with.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
The Scratch & Patch Family 🐾💙🧡
Antwort von Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us a review — we really appreciate it. It’s great to hear that making the switch to us was simple and straightforward. We aim to make everything as easy as possible for our customers, so you can have real peace of mind from day one.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
The Scratch & Patch Family 🐾 💙🧡
Much cheaper than my existing insurer
I received a renewal quote from my existing insurer. I compared prices using comparison site and this was the cheapest by almost half and the vet cover was higher! I was also able to select no co payment excess for a small increase. Website was simple and easy to navigate. I received my policy documents straight away.
27. Februar 2026
Antwort von Scratch & Patch
Hi Kathleen,
It’s great to hear that you took the time to compare your renewal options and found better value with us — thank you for sharing your experience.
We’re so pleased you were able to secure higher vet cover at such a competitive price. Having the flexibility to remove the co-payment excess for a small increase, while still maintaining strong levels of cover, is exactly the kind of choice we want our customers to have.
It’s also great to hear our website is performing how we expect it to for our customers — simple to navigate, efficient, and with everything issued promptly. Renewing your cover should feel straightforward from start to finish.
If you ever have any questions about your policy, you can contact us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
My beloved cat had an infected wound…
My beloved cat had an infected wound which i noticed late at night and I called the pet care helpline. Got straight through to a vet who asked lots of questions and assessed my cat via video link. Unsurprisingly she suggested a visit to the vet the following day for antibiotics, but she saved me emergency fees and a totally sleepless night. I'll be staying with these guys
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Scratch & Patch
Hi there,
Thank you so much for taking the time to share your experience — we really appreciate it.
We’re so pleased to hear how helpful the Vet careline was when you needed support late at night. Being able to speak with a qualified veterinary professional, receive guidance via video assessment, and understand the right next steps can make such a difference when you’re worried.
It’s great to know the service provided reassurance, helped you avoid unnecessary emergency fees, and allowed you to arrange the appropriate treatment the following day. That’s exactly what the Vetcareline benefit is there for — expert guidance and peace of mind when it matters most.
We’re delighted to hear you’ll be staying with us.
If you ever need anything regarding your policy, you can contact us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Very simple set up process
Very simple set up process, everything was very clear and concise
27. Februar 2026
Antwort von Scratch & Patch
Hi Claire,
Welcome to the family!
Thank you for taking the time to leave us a 5-star review — we really appreciate it.
We’re so pleased to hear that you found the set-up process simple and everything clear and concise. That’s exactly how arranging cover should feel — straightforward, transparent, and easy to understand.
If you ever have any questions about your policy or need support, you can contact us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Antwort von Scratch & Patch
Hi Marc,
Welcome to the family!
Thank you for taking the time to leave us a review — we really appreciate it.
We’re so pleased to hear that you found the process easy and quick. Choosing pet insurance shouldn’t be complicated, so it’s great to know everything was straightforward from start to finish.
If you ever have any questions about your policy or need support, you can contact us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Easy application and a good price.
23. Februar 2026
Antwort von Scratch & Patch
Hi Michael,
Thank you for taking the time to leave us a 5-star review — we really appreciate it.
We’re so pleased to hear that you found the application easy and the price competitive. Pet insurance should be simple and good value, while still giving you confidence that your pet is properly protected if the unexpected happens.
We’re delighted to have you with us.
If you have any questions about your policy or need to speak to our team directly, you can contact us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
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