Sea Essence Bewertungen 262

Took 2 weeks for my order to arrive. After opening a dispute they finally sent my order. They sent expired hair oil. Sent wrong soap because they had ran out of the other. (Did not get notified) and they missed the gut cleanse tea too. After emailing several times for refund they ignored my request and told me they had sent out the gut cleanse tea. Been over a week now and I still haven’t received it.

⭐⭐⭐⭐⭐

I started using the turmeric Sea Moss soap and noticed such a difference in my skin. It feels cleaner, smoother, and looks more even over time.

I also got the honey & oatmeal Sea Moss soap for my husband, who struggles with eczema, and it’s been amazing for him. His skin looks calmer, less irritated, and much more comfortable.

Both soaps feel really gentle and natural you can tell there’s no harsh ingredients. Definitely something we’ll keep using.

I guess it jus didn't agree with my face made me break out more & face dry

If I see a way to leave zero star i would
Orders take forever to arrive and they never reply to messages.

When the serum i ordered arrived it finally came in expired
I told them and sent pictures, after taking forever to reply they said i can use it that way that there’s nothing wrong with it.

The soap and serum doesn’t make any difference at all just a total waste of money and time!!

I have been ordering from sea essence since September 2025 and I have to say their customer service / products are outstanding .
I have suffered from dark scars on my cheeks from acne for several years . Having tried multiple products with no success ; I thought I had exhausted all my options . I reached out to sea essence they guided me to which products to use ( hyperpigmentation soap turmeric sea moss soap ) since then I have not looked back.

They were extremely honest in telling me that it would take some time to see a difference , however I was consistent with use , and have noticed a HUGE change in the appearance of the scars .

I take pictures of the progress so I can see for myself and feel genuinely better within my skin !!!

I am looking forward to the launch of their new body butter product.

I highly recommend sea essence not just for their products but for their outstanding customer service

Very effective

I’ve been a customer of Sea Essence for over two years now, and my experience has consistently been excellent. Their products have always been high quality, and I’ve never had any issues until very recently.

What really stood out to me was how they handled my concern. As soon as I reached out, their team responded promptly, professionally, and with genuine care. They went above and beyond to resolve the issue, which speaks volumes about their commitment to customer satisfaction.

It’s rare to find a company that not only delivers great products but also stands by their customers when something goes wrong. Because of how well they handled things, I feel even more confident continuing to support them.

Highly recommend Sea Essence to anyone looking for quality sea moss products and outstanding customer service.

The product was water and pulp no Sea moss. Emailed customer service and received no reply. I've bought this many times do i know what it should be like. I've cancelled my subscription.

Brilliant service as always!

I placed an order on 4th February and the entire experience has been a nightmare.

After chasing my delivery for two weeks with no clear updates, I emailed to complain and request a refund. I then received a call from the company explaining there were delays due to new product packaging. I made it clear that customers should have been informed directly via email or text, especially after two weeks of silence. I was told they had posted updates on Instagram and Facebook. However, not everyone uses social media, and temporary 24-hour status updates are not an adequate substitute for direct customer communication.

I was then told the parcel would be dispatched that same day (Monday 16th February) and would arrive the following day. It was not dispatched that day and did not arrive on Tuesday as promised.

When the parcel finally arrived, it was in a terrible condition. The sea moss had leaked throughout the package, the soap was broken, and items were missing entirely.

Customer service has been extremely disappointing. Despite admitting responsibility and acknowledging the damage after I sent photographs, they have spent weeks avoiding my request for a refund. Instead, they repeatedly pushed a replacement, even after I made it clear I no longer trusted their service and did not want one.

I have repeatedly requested a prepaid return label so I can send the damaged goods back and receive a full refund. Each time I am told they will provide an update “shortly,” and then they go silent for days.

It has now been a full month since they took my money and I am still fighting for a refund. During this time, I have received deliveries from the US and China without issue, yet this UK-based company has been unable to provide a basic, reliable service.

Broken promises, poor communication, damaged goods, missing items, and no refund after a month. Absolutely appalling.

Avoid this company if you value your time and money.

UPDATE 08/05/2026:
After sending numerous emails and giving Sea Essence multiple opportunities to resolve this properly, I received no meaningful response to my emails or website chat messages. Over a month after placing my order I eventually raised a chargeback dispute with my bank.

Despite the condition of the parcel, the missing items, the delays and the extensive evidence I provided, Sea Essence chose to challenge the dispute. They had no issue ignoring my emails and website chat messages to resolve the matter yet they had plenty of time to respond to my bank once a chargeback was raised. Thankfully, my bank reviewed the evidence and refunded me in full.

Absolutely shocking customer service from start to finish. Avoid this company if you value your time and money.

Is this company genuine or a scam? I ordered 5 soaps and a sponge but only received 1 soap. Order status says delivered which is incorrect as several items are missing .Very disappointed! Beware!!

Ordered over a month ago, chased and chased and eventually got an email saying another one will be sent. ….. it hasn’t.
Really struggling to get my money back and they don’t reply to emails.
The instagram messager is AI. And not responding to TikTok.

Wish I’d have read reviews before buying this off bloody TikTok.
Order hasn’t arrived or updated on the shop website.
I have sent multiple emails, messages direct on the website and even TikTok and no reply.
Gutted really as I was looking forward to trying it
Will stick to champos.

Gave me a reaction and a dark mark so had to stop using g

Very good stops you from get colds in the winter.

I have had great experiences with the seamoss gel and tumeric n seamoss soap, I have seen big differences in my skin I have suggested it to all my family and they all have bought it and have said the same.

Ordered on 27th October and today is the 11th November
My purchase has not arrived.
Really disappointed as a first time buyer.
Communication has been good but no compensation for the inconvenience has been offered.

I hope when my products arrive I have a positive verdict so this business can redeem itself but right now I’m not sure I’ll be a returning customer.

First of all, I never received my order. I sent an email last Sunday and received a reply stating that the order would be resent and that I’d get a new tracking number — but that never happened. I then sent another email asking for an update and mentioned that if you’re unable to fulfill your part, I’d like a refund. So far, I haven’t received any response.

i paid £3.50 for delivery on sunday 26th october. it is monday 3rd october and my package still isn’t here! i’ve had no emails to confirm where the parcel is or to update me.

Amazing customer service! I'm so happy with the sea moss and soap; I cant wait to see the incredible results! Beforehand, I had trouble receiving my package and contacted customer service immediately. They responded quickly and sent me another order free of charge. I'm thrilled that there were no hassles or complications, and my order arrived safe and sound!