I received the parts I ordered in a timely basis. My problem is the way the return was handled. I can understand the paying for return shipping is something that can’t be avoided. But I ordered two it... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
It was great to find a site that offers genuine parts for a reasonable price. Shipping and delivery was fair, too. It was easy to find the part I needed for my very old but top performing dryer. No ne... Mehr ansehen
Not having to remember to order or when to order -> the recurring order removes any lapse(s) on my part. The part (fridge filter) always arrives w/ prior notice from Sears Parts team. Definitely sa... Mehr ansehen
Was surprised that sears was still available for parts.. my 20yrs old dryer they had all parts for it!! And price was reasonable prices.. fast shipping and parts fit!! Negative was a poor AI CHAT BOT... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Sears PartsDirect – Genuine Appliance Parts, Trusted Service, and Expert Support Sears PartsDirect is your trusted online source for genuine appliance parts, lawn and garden equipment parts, and repair accessories. Backed by the trusted Sears name, we proudly help homeowners, technicians, and DIY enthusiasts find the right replacement parts to keep their appliances and tools running like new. From refrigerators and washers to lawn mowers and power tools, Sears PartsDirect carries millions of genuine OEM parts from leading brands like Kenmore, Whirlpool, LG, GE, Maytag, and Craftsman. Our easy-to-use website makes it simple to search for parts by model number, brand, or category — so you can quickly find exactly what you need. At Sears PartsDirect, we’re committed to delivering reliable service, fast shipping, and expert repair guidance. Our online repair help center features step-by-step instructions, part diagrams, and how-to videos to make home repairs simple and stress-free. Customers choose Sears PartsDirect because we combine trusted quality, competitive pricing, and exceptional customer care. Whether you’re replacing a refrigerator water filter, fixing a dryer, or tuning up your lawn mower, you can count on us for dependable products and support. Visit www.SearsPartsDirect.com today — your one-stop shop for genuine appliance parts, repair advice, and service you can trust.
Kontaktinformationen
5407 Trillium Blvd, Suite B120, 60179, Hoffman Estates, Vereinigte Staaten
- searspartsdirect.com
4,4
Hervorragend
468 Bewertungen
Hat keine negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The worst kind of customer service.
Can't get a straight answer from AI and don't want to order the wrong part.
Have tried every other extension to try to get a live person but it is all AI.
This is the worst kind of customer service.
28. Mai 2026
Bewertung ohne vorherige Einladung
Made an order
Made an order. Less than an hour later I tried to cancel my order. Site said I couldn’t but I could return them.
When the order showed. Only two of three parts arrived. Looked at my order status. Showed the expensive part was canceled, but I was still charged $300 for the part. Returned the two parts they did send.
Was only credited for one of the small parts. Parts direct has ZERO customer service. It’s all AI.
Was unable to get my refund. I did a chargeback with my CC company. It was denied.
NEVER DO BUSINESS WITH SEARSPARTSDIRECT
10. Mai 2026
Bewertung ohne vorherige Einladung
Return shipping cost BS!
I received the parts I ordered in a timely basis. My problem is the way the return was handled. I can understand the paying for return shipping is something that can’t be avoided. But I ordered two items and was returning both. Both items came together and I paid shipping. Upon requesting return of both items I could not return both items together. I had to return both items and pay shipping for two packages even though they were on same order. Will be more careful if I need to buy from them again.
25. Mai 2026
Bewertung ohne vorherige Einladung
Better than the standard version that…
Better than the standard version that comes with it
22. Mai 2026
Bewertung ohne vorherige Einladung
Poor quality,not what I thought I was getting
I ordered a part that was supposed to be new and instead I received a Reconditioned part. when trying to resolve the issue All I get is some AI BS!
20. Mai 2026
Bewertung ohne vorherige Einladung
Delivered next day!
Right parts.Good Price!Easy to use sight!
13. Mai 2026
Bewertung ohne vorherige Einladung
Shipped a dirty, used part.
Shipped me a dirty, nasty, and clearly used ice maker part. Who wants to put that in their nice freezer and make use of that ice? I can’t believe they didn’t even make a tiny effort to try to clean. It was covered in grime.
16. Mai 2026
Bewertung ohne vorherige Einladung
Reliable and easy to use
It was great to find a site that offers genuine parts for a reasonable price. Shipping and delivery was fair, too. It was easy to find the part I needed for my very old but top performing dryer. No need for customer service, and I got it in under two days.
10. Mai 2026
Bewertung ohne vorherige Einladung
Was surprised that sears was still…
Was surprised that sears was still available for parts.. my 20yrs old dryer they had all parts for it!! And price was reasonable prices.. fast shipping and parts fit!! Negative was a poor AI CHAT BOT. CUSTOMER SERVICE! hard to communicate with! And no human to transfer too!! But i made it . Sears was awesome!!
6. Mai 2026
Bewertung ohne vorherige Einladung
If I could give zero stars I would
If I could give zero stars I would. Ordered a treadmill drive motor on March 6th, 2026. Delivery date was supposed to be March 13th, 2026. I have been waiting 7 weeks and I cannot get a delivery date. The call center in Southeast Asia is useless. The website still lists motors "In Stock". Do not by anything from Sears Parts Direct
29. April 2026
Bewertung ohne vorherige Einladung
grma D
Didn't really say muchon how to report things!
27. April 2026
Bewertung ohne vorherige Einladung
Back ordered parts but no refund
I was informed that parts are on back order with no delivery date. PartsDirect will not allow me to cancel the order nor get a refund.
27. April 2026
Bewertung ohne vorherige Einladung
Feel like I'm getting no where
I placed an oven part order on 3/12/2026, estimated delivery 3/26/2026.
I still haven't received the part. Can't find the order with their online tool. Spoke with live customer service, was told I would receive a text and an email in next 72 hours.
That hasn't happened. Tried again today, AI chatbot told me I was going to get a text, didn't happen. Meanwhile I have already been billed on my credit card for the part
18. April 2026
Bewertung ohne vorherige Einladung
Parts arrived on time and fit perfectly.
7. April 2026
Bewertung ohne vorherige Einladung
The part was easy to find on line
The part was easy to find on line, just need the washers model #
Fits great and easy to install.
12. April 2026
Bewertung ohne vorherige Einladung
The part came quickly and went on in…
The part came quickly and went on in about 1 minute, perfect fit.
10. April 2026
Bewertung ohne vorherige Einladung
Got the part it worked good appreciate…
Got the part it worked good appreciate the sport and service. Thank you.
8. April 2026
Bewertung ohne vorherige Einladung
Good thing I figured it out
It worked out, but... Part did not look like what I ordered... a complete feezer control panel. It worked, but it is actually a replacement for a part inside the control panel. I had to take apart the control panel to install the new part... not exactly easy as the plastic fittings almost broke trying to get the old part out. This part needs instructions included, and the product image needs to be changed. If you're ordering based on the current picture, that is not what you are getting.
9. April 2026
Bewertung ohne vorherige Einladung
EasyOrdrAndFit
Easy to order and find if it fit my specific mower.
3. April 2026
Bewertung ohne vorherige Einladung
Everything worked as expected and dryer…
Everything worked as expected and dryer is running quiet and smooth...
Thank you for being you!
10. April 2026
Bewertung ohne vorherige Einladung
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