We booked twice through seascanner and both times all went well. The second time MSC would not release our tickets even though we completed the web check in on their website. So we emailed Seascanner... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We have booked a 1st time MSC cruise through a great deal using Seascanner and I had many queries and some changes that needed doing on the booking. The customer service even though it takes a whil... Mehr ansehen
Unternehmen hat geantwortet
I made a cruise booking which immediately my wife wanted to upgrade! You can’t just ring, and there’s no ‘Live Chat’, you have to send an email and wait up to three working days for a response. I was... Mehr ansehen
Unternehmen hat geantwortet
Naomi sorted my problem about the transfers because the wrong cruise port was on my vouchers for pick up/drop off but hopefully the correct information is now sorted with the driver. Thank you. Mrs B... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Kontaktinformationen
Vereinigtes Königreich
- seascanner.co.uk
4,7
Hervorragend
3150 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Speedy & Proffessional response
Maisie!! Had a tiny issue with our P & O booking, Maisie took my call and understood the assignment & sorted asap! V impressed with service.. Thank You Maisie; can highly reccomend Seascanner..
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Seascanner UK
Hi Jo,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Maisie was so helpful and friendly when assisting you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Easy to use site & the best deal at…
Easy to use site & the best deal at that moment in time.
Very good communication which was helpful.
Thanks
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Seascanner UK
Hi Martyn,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you had a good experience when using the website and also received great communication.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Easy to use website with good pricing…
Easy to use website with good pricing lower than booking direct with cruise line. All further purchases and details are made by the cruise line themselves.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Seascanner UK
Hi Chris,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you were able to use the website with ease and got a great deal.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I had a real concern as I realised i…
I had a real concern as I realised i gad not received a bookjng confirmation. Dawn responded and dealt with my concerns within 12 hours. Excellent service. Thank you.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Seascanner UK
Hi Mr & Mrs Tait,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Dawn was so helpful when assisting you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Very fast response
Very fast response , and very helpful information to my inquiry.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Seascanner UK
Hi Gudrun,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that your experience with Seascanner was positive.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Seascanner Support Team Naomi Very…
Seascanner Support Team Naomi Very carefully answered my questions, really great ！
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Seascanner UK
Hi Suri Fu,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Naomi was so helpful when assisting you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Angelina was extremely helpful meaning…
Angelina was extremely helpful meaning I was able to book easily despite the site experiencing a minor issue
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Seascanner UK
Hi Shanice,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Angelina was so helpful when assisting you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great customer service
The customer services from Seascanner is amazing. Easy to reach the customer services. Jeanette provided prompt support by contacting MSC for me. Really appreciated!
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Seascanner UK
Hi Mic,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Jeanette was so helpful when assisting you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
You get to speak with a real person!
Jeanette was extremely friendly and as importantly very helpful in helping with our flight enquiry.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Seascanner UK
Hi Carl,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Jeanette was so helpful and friendly when assisting you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Messaged seascanner today
Messaged seascanner today, Saturday lunchtime as we are going on a cruise at the end of November and wanted to link our cruise with our friends that are also booked so we can have our set dining sitting together as a table of four sent an enquiry and received a reply the same evening to say all sorted brilliant service thank you.
17. Oktober 2026
Bewertung ohne vorherige Einladung
Excellent customer service
Excellent customer service. I sent a message about my upcoming cruise and I had a response from Naomi within 10 minutes. Query resolved.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Overall good services especially Erin!
Overall good services especially Erin!
Rooms to improve on some administrative mistakes
17. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Seascanner UK
Hi Benson,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We’re delighted to hear that Erin was able to guide you through these mistakes. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Always happy with the Customer Service…
Always happy with the Customer Service support at Seascanner
Naomi replied promptly to my request and now look forward to another cruise purchased through them
16. Oktober 2026
Bewertung ohne vorherige Einladung
Booked a cruise with Angelina on…
Booked a cruise with Angelina on Seascanner UK via live chat. Professional, helpful & she made the whole process seamless, especially as there was multiple vouchers and cruise credit to apply. 5 stars ⭐️
15. Oktober 2026
Bewertung ohne vorherige Einladung
There are cruise companies then there is seascanner
Erin dealt with my query and was absolutely brilliant to deal with, to be fair any and every time I have had to contact them the whole team are excellent and keep you informed at every step, can’t speak highly enough about this company
14. Oktober 2026
Bewertung ohne vorherige Einladung
Easy to deal with. Great Service
Initial booking process was straightforward. When we needed to change the booking Erin in Customer Service was extremely helpful. Very easy company to deal with.
14. Oktober 2026
Bewertung ohne vorherige Einladung
I found out myself my cruise had been…
I found out myself my cruise had been cancelled due to change of ittenary. I am disappointed with the fact I have to wait for my refund which states 6.8 weeks this is terrible customer service
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Seascanner UK
Good Afternoon Allison,
Thank you for taking the time to leave a review regarding your experience. We genuinely appreciate your feedback, as it helps us understand areas where we can improve.
I see that one of our Support Team members has reached out to you today to confirm that this refund has now been processed and will reach your account within 3-5 working days.
We appreciate you taking the time to provide your feedback.
Kind regards
Customer Support
Excellent service
Naomi was helpful, professional and very empathic. I had to rearrange my booking because of a disability. This turned out to be a lot easier than anticipated. Naomi was very understanding and found a fantastic solution to the problem. What a star!
14. Oktober 2026
Bewertung ohne vorherige Einladung
Send Confirmation When you Should
You should send confirmation emails when you say you will, very frustrating. I will now need to call you again regarding assisted airport instructions.
12. Oktober 2026
Bewertung ohne vorherige Einladung
First timer with Seascanner, looking forward to the next one
First time using Seascanner and found everything perfect 👌
Sometimes you hear people saying they can’t get through on the phone to P&O or other cruise companies but I have had no problems at all. Emailed seascanner and they got back to me next day.
Plus great prices too 🤩
13. Oktober 2026
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.