Ive found this company to be really accommodating and responsive. Clothes arrive within a couple of days and are well presented. The prices are very good. I managed to order the wrong size, emailed... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Unpredictable sizings!! Bought 2 jumpers, sizes 12-14 and 16-18, (I'm a 14-16) paid for delivery, both came, smaller one massive so sent both back, paid for returns. Ordered 8-10 on expensive next day... Mehr ansehen
There's no accurate sizing information, so only 3 of 9 items I ordered fit remotely well. That would be fine if I didn't have to pay to return the items, but even so it's not that big a deal. However,... Mehr ansehen
Beinging less mobile and also on a limited income, still able to comfortably shop with all the High street and Outlet brands to remain right up to date with the rest of Society when it comes to fashio... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Surplus and last season stock from big brands. Womens and mens wear saved from destruction or landfill and brought to you at up to 80% off original retail price. Perfect quality clothes at amazingly low prices. Labels have been removed but who needs a label?
Kontaktinformationen
Unit B3 Phoenix Trading Estate, London Road, GL5 2BX, Stroud, Vereinigtes Königreich
- 01453 297447
- team@secretlabel.co.uk
- secretlabel.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 27 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great and reliable service
Great and reliable service. Great value clothes at good price. The clothes look exactly as shown. I am very happy customer and will be coming back when needed. Thank you.
Lovely cuddly gilet
Lovely cuddly gilet. Really pleased with it. I have never worn one before thinking they can’t be warm with no sleeves. I was wrong this one is lovely and really warm. I have ordered another one in a different colour. This is a great company.
Secret Label is an excellent place to…
Secret Label is an excellent place to buy men and womens clothes. They have wonderful quality clothes at great prices, a swift and helpful delivery service and are always helpful if you have a problem
Ripped off
I bought a purple and black striped jumper. Description says it’s a ‘supersoft fine knit’ and ‘70% Viscose 30% Polyamide’. The label disagrees, saying ‘100% cotton’, which it is. I’m keeping it because I will lose money on a return but am far from happy. There is also the small matter of the Trade Descriptions Act and a misleading description
And then to add insult to injury, on the item I returned not only did they deduct postage, which I expected, but an additional £2.91 in taxes! What taxes? Payment for an item bought in the UK from a company based in the UK and delivered to an address in the UK is inclusive of VAT, by law. They reduced a refund of £17.45 to £9.51 by, effectively, stealing from me
Returned jumper but it was so hard to…
Returned jumper but it was so hard to return and £3.99 to return it is ridiculous. I won't use them again
Easy to order
Easy to order. Jumper arrived promptly. For price quality OK apart from polo neck small even though I ordered a larger size. No returns label.
Unpredictable sizings!
Unpredictable sizings!! Bought 2 jumpers, sizes 12-14 and 16-18, (I'm a 14-16) paid for delivery, both came, smaller one massive so sent both back, paid for returns. Ordered 8-10 on expensive next day delivery, when it arrived, although it says size 8-10 its exactly the same as the massive 12-14. So now I'll have to return this one, more expense, inconvenience and disappointment! Tried to leave a review on their website, but pop ups won't allow. Update...returned jumper, but though promised refund on returns payment, only got refund on jumper. Tried to phone and email, but no reply. Won't shop here again!
Excellent service
Quick delivery and when I had to return an item (too big) they made the process very straight forward.
Great service jeans arrived promptly…
Great service jeans arrived promptly sensibly packaged
Prompt delivery lovely items.
Had been looking for wide leg brown…
Had been looking for wide leg brown jeans that would be long enough. The ones i got were M & S and really long. Very pleased
The choice is yours!!
Great choices, great variety, suitable for all! Speedy delivery too!
Great item but returns cost high
The parcel arrived in good time and the quality of the jumper was lovely. The returns cost is high, though, therefore 4 stars.
Sunflower dress
This is a very pretty dress that fits well and will be nice in cooler weather. I like the fact that by buying from this seller I save clothes from the landfill. The prices are great and the service is excellent.
No longer a secret
Delivery was prompt. Purchases are excellent quality for the price.
Great product and super speedy…
Great product and super speedy delivery. What a find Secret Label is! Some real bargains and lots of choice.
There's no accurate sizing information
There's no accurate sizing information, so only 3 of 9 items I ordered fit remotely well. That would be fine if I didn't have to pay to return the items, but even so it's not that big a deal. However, not being able to return items when the banners boast 60 day easy returns and the web page boasts 30 day easy returns. I've followed all the instructions and still am not able to return these items.
Lots of great bargains here
Lots of great bargains here. Website is easy to navigate and orders arrive quickly. Definitely worth a browse!
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