Selfawear Bewertungen 210

Antwort von Selfawear

24. Dez. 2025

Hi there, we’re really sorry for the frustration this has caused, especially with Christmas timing. We understand how disappointing it is when an order doesn’t move as expected.

The end-of-November period was impacted by unusually high demand and production delays, and we acknowledge that our updates should have been clearer during this time, that’s on us. Our team has been working through orders daily and supporting customers with updates and refunds where requested.

If you haven’t already, please reach out to us via email with your order number so we can resolve this for you as quickly as possible. We genuinely appreciate your patience, and we’re sorry that this experience didn’t reflect the standard we aim to uphold.

— The Selfawear Team

Antwort von Selfawear

24. Dez. 2025

Hi Kim,
We’re genuinely sorry this has been your experience, especially so close to Christmas. We completely understand how upsetting it is when an order doesn’t arrive in the timeframe you were expecting.

Early December orders were impacted by a combination of peak seasonal demand and production delays, and we acknowledge that this wasn’t communicated as clearly or quickly as it should have been. That’s on us, and we’re actively working through the backlog while supporting customers with updates and refunds where requested.

Regarding emails and ads, our marketing runs separately from order fulfilment, but we understand how frustrating it feels to receive promotions when you’re still waiting on an order. That feedback has been taken on board.

If you haven’t already, please email our support team with your order number so we can resolve this for you directly. We’re an Australian business that genuinely cares about our community, and we’re sorry that this experience fell short of the standard we aim to uphold.

— The Selfawear Team

Antwort von Selfawear

23. Dez. 2025

Hi Amanda,

I’m really sorry you’ve been feeling so upset, I can completely understand how stressful this would be, especially when the items were intended as Christmas gifts.

I just want to let you know that orders from the 30th were dispatched last week, and we’re absolutely not ignoring your messages. During late November and December we experienced an unusually high volume of orders and enquiries, which unfortunately caused delays in response times, but we’re working through every message as quickly as possible.

We would never intentionally take payment without sending items, and we truly regret the stress this delay has caused you. If you’re happy to confirm whether you’ve now received the parcel (or if not), we can immediately look into the tracking and next steps for you.

Thank you for your patience, we genuinely want to resolve this for you.

The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Ryan

We’re really sorry for the experience you’ve had and for the lack of communication regarding your order and we completely understand how upsetting this is, especially when it was intended as a Christmas gift for your daughter.

You’re right to expect timely updates and realistic delivery expectations. During this period, we didn’t meet that standard, and we take responsibility for it.

We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. We’re currently working through a significant backlog following Black Friday and early December, which has impacted both fulfilment and response times.

We’ve shared a transparent update outlining what’s happening and what to expect here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support

We’re genuinely sorry for the disappointment this has caused and appreciate you taking the time to share your feedback Ryan.


The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Melinda,

We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.

We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.

We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.

We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.

The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Rachel,

We’re really sorry that your experience has left you feeling this way, we completely understand how frustrating it is to be waiting for an update, especially after ordering and attempting to contact us.

We want to reassure you that this is not a dodgy business situation. During the busy period following Black Friday and early December, our team became overwhelmed by the volume of orders and enquiries, which impacted both our fulfilment and response times. That’s on us, and we sincerely apologise for the lack of timely communication.

We’re currently working through the backlog in the order the messages and orders were received, and we’re prioritising responses as quickly as possible. While we don’t list a public phone number right now, all enquiries are being addressed through our support channels, and we will respond to yours as soon as it’s reached in the queue.

We’ve shared a transparent update outlining what’s happening and what to expect here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support

We genuinely appreciate your patience and your feedback, we’re actively working to resolve this and improve our communication going forward.

— The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Juanita,

We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.

We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.

We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.

We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.

The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Julia,

We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.

We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.

We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.

We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.

The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi there,

We’re really sorry for the delay and the lack of response you experienced. We completely understand how disappointing this would feel, especially when choosing to support an Australian business.

During the late November/ early December period, we experienced a significant surge in orders and enquiries that unfortunately impacted our response times. Orders are being processed in the order they were received, and we acknowledge that our communication during this time did not meet the standard we expect of ourselves.

We appreciate you taking the time to share your feedback and regret that this experience has caused frustration. We’re actively working through all outstanding orders and enquiries and making changes to improve communication and delivery expectations moving forward.

Thank you again for your patience and for supporting a local brand, even in challenging circumstances.

— The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Luli,

We’re really sorry for the experience you’ve had, receiving the wrong items after such a long wait is incredibly frustrating, and we understand why this has left you feeling disappointed and let down.

You’re absolutely right to expect clear communication and for your order to arrive correctly. During this period, we fell short on both, and we take responsibility for that. The delays in support also made resolving issues like this harder than they should have been, which isn’t acceptable.

We want to reassure you that incorrect items are eligible for resolution, and your order will not be ignored. Every customer will be responded to, and every order will be either resolved, replaced, or refunded as appropriate.

We’ve shared a transparent update outlining what’s happening and what to expect here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support

We’re genuinely sorry for the frustration and disappointment this has caused and appreciate you taking the time to share your experience.

The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Nicholas,

We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.

We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.

We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.

We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.

The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Meagan

We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.

We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.

We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.

We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.

The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Wendy,

We’re genuinely sorry for the lack of response you experienced and understand how frustrating this would have been, particularly when selecting local pickup and expecting clearer communication.

We want to be clear that we are not a scam business, but we acknowledge that during this period our communication fell well short of what it should have been. A surge in orders and enquiries led to delays in both fulfilment and responses, and unfortunately your messages were not handled in a timely manner. That is on us.

Orders are being processed in the order they were received, and we are actively working through all outstanding pickups and enquiries. We also recognise how disappointing this experience feels, especially given the values our brand represents, and we regret that this situation did not reflect them.

Thank you for taking the time to leave your feedback, it has been noted and is helping guide improvements to how we manage communication and pickup coordination during peak periods.

— The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Bec,

We’re really sorry for the lack of communication you’ve experienced and understand how frustrating this has been, especially with a larger Christmas order placed at the end of November.

During this period, we were working through a significantly higher volume of orders and enquiries than usual, and while orders were being processed in the order they were received, our response times did not meet the standard we expect of ourselves. We also recognise that continuing to receive promotional emails while awaiting updates added to that frustration, and we’re sorry for that.

Your feedback has been noted and is helping us improve how we communicate during peak periods, particularly around response times and delivery expectations.

Thank you for taking the time to share your experience.

— The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Kristi,

We’re genuinely sorry for the experience you’ve described. You’re right, a delay of that length should never have been described as “small,” and we understand why that felt dismissive. That communication missed the mark, and we take responsibility for it.

During the late November and early December period, we experienced significant delays across both dispatch and customer support, which resulted in longer wait times and slower responses than we aim to provide. While that context doesn’t undo the frustration caused, we acknowledge that clearer, more accurate communication should have been provided throughout.

We appreciate you taking the time to share your feedback. It’s helping us address gaps in how we communicate delays and manage peak periods so this doesn’t happen again.

— The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Kerrie,

We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.

We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.

We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.

We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.

The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Ash,

We’re really sorry for the frustration this has caused, particularly around local pickup. You’re right to expect clearer communication, and we acknowledge that this fell short during this period.

During late November and early December, our team experienced an unexpected surge in orders and messages across email, Instagram, and comments, which resulted in delays in both responses and pickup coordination. That’s on us.

To clarify, we are a legitimate Australian business and every order placed with us is either fulfilled or refunded. We are currently working through orders and enquiries in the order they were received, and nothing is being ignored, it’s taking longer than it should have.

We’ve published a transparent update outlining current timeframes and next steps so customers know exactly where things stand:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support

We understand how disappointing this experience has been and appreciate your patience while we work through the backlog and put better systems in place.

— The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Sandie,

We’re really sorry that our lack of communication has made this feel concerning. That’s never the experience we want anyone to have.

Selfawear is a legitimate Australian business, and we fully acknowledge that delays and slow response times during this period have understandably caused frustration and mistrust. That’s on us.

We want to be very clear: no customer will be left without either their order or a refund. We’re working through enquiries in order and responding as quickly as possible.

We’ve shared a transparent update on our website explaining the situation and what to expect here:

👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for raising your concerns. We’re here, accountable, and actively fixing this.

— The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Michelle,

We’re really sorry to hear about your experience and understand how disappointing it is to be waiting this long without a clear update.

During a high-volume period in late November, our dispatch and response times were longer than anticipated, and we acknowledge that our communication during this time fell short of what it should have been. We take responsibility for that.

We want to reassure you that we are actively working through all orders and customer enquiries in the order they were received, and every order placed with us is either fulfilled or refunded. No messages are being ignored, response times have simply been slower than usual.

We’ve shared a transparent update outlining our current dispatch and support timeframes here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for your patience, and we’re genuinely sorry for the frustration this delay has caused.

— The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Kim,

We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.

We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.

We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.

We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.

The Selfawear Team