Sendle Bewertungen 2 081

We are a very large ecommerce brand and switched to Sendle from CP during the postal strike. We ship over 100+ parcels per day with Sendle. The experience has been great. Sendle customer service is amazing, responds within minutes and is actually helpful. This is unheard of compared to Purolator or Canada Post customer service which takes days or weeks to get back to you. About 98% of deliveries are completed on time.

My experience with this shipping company was very disappointing. While the initial price seemed attractive, the service fell far short of expectations. I booked a shipment and scheduled an appointment to receive the package after 3 days, but 8 days later, there was still no progress or action from the company.
This delay caused frustration, and the recipient ultimately canceled the order. Overall, it was a lonely and frustrating experience. I do not recommend dealing with them.

Bunch of brain dead idiots who during the Canada post strike outsourced my packages to Canada post even tho it’s supposed to be through ICS courier as the label says and they won’t refund. Why give it to Canada post in the first place if it’s supposed to be ICS?

They don't update their tracking and the package will be late and they won't respond in chat . I tried for days and didn't get one response back from their (lol) "champs". What a joke .

Ordered 10 days ago, they took 10 days to pick it up, then quoted another 12 days to deliver it. I paid for expedited shipping!!! Garbage service, no contacts available in canada so you can't contact them, no care in the world to meet sla and zero customer service. I will NEVER use them or buy from a company that uses them.

Delivery updates are inaccurate - launching an investigation is difficult and not user friendly - parcel was delivered to the wrong address

The package I was sending from Australia to China did not leave my country for 45 days and arrived to China three days after maximum date promised. Decided to charge me more before delivery to receiver, claiming parcel heavier than listed which is a lie. Cannot track your items properly and only communicate with online staff which takes hours to get any response. Do not use them, rippoff merchants.

Like many people on here used Sendle for my business and while the CP strike is on. I love their pricing! Very affordable.
However, like someone else mentioned. I sent an expensive order out to a customer. It got lost in transit and was showing it hadn't been sent. I've contacted them three times. Still has not been resolved. The order was lost and no one has contacted me. My customer is angry, rightfully so. Now I have to replace the order again for another $200 + shipping again! Not happy.

I wished someone would provide a contact number so this could be resolved. Or provide me with a resolution and compensation for them losing my package.

If there was a zero category it would be for these delivery bros from Brisbane. They basically have a a half baked tracking system that is so understaffed that after waiting a hour on chat to speak to some one I gave up. They also have by default "Authority to Release" as the standard rate and if the shipper wants a signature it's an extra $5. The problem is there is an epedemic of parcel thefts everywhere, an the building I live in is no exception. On top of that they are a virtual company who hires courier companies who have couriers on contract. These bros are just trying to scape a little off the top and provide virtually nothing.
My package was "on delivery" according to their website for close to 48 consecutively with a couple of trips back to a depot 70 miles away. They blame this on increased volume, but none of the 5 other couriers I use weekly do not say this. They also game the review sites to get better ratings by hiring people to write positive reviews. Believe me, it's all a lie.

I would avoid them like they had a disease.

Since CP is on strike I had to look for an alternative to get my Xmas package shipped. It was easy to book a pickup online but day 1 came and went....no pick up. By day 4 and no updates from Sendle and the pack still not picked up, I had to cancel because it is now past the cutoff date to make it to the destination by Christmas. Very poor communication. They shouldn't have accepted my booking knowing how backlogged their orders are.

They said they couldn't deliver the package as they didn't have enough information. Tried to contact them to see what else they needed, no phone # available, just through the website, then finally contacted them through email. They said they tried to deliver it twice (the recipient works from home, no one showed), they lost the package for a week and then sent it back to me!!!

If there was an option for zero stars that is what I would choose
A package stayed on my.front porch for over a week . And the company lies says that attempted pickup but package not ready haha . Then to chat with gold chanp customer service is a run around ..
After a week and a bit I refunded my customer and cancelled the pickup.. this service is unreliable .. run from this company. They will embarrass you.

They use couriers please to pick your item up but then they just sit on for 2 weeks (now 20 days and they tell me they will post it on the 22nd a full month after pickup) and then send it internationally. What a joke you're much better off if you can at all get to a post office or get somebody to take it to a post office or dhl it or something. And they don't care at all they just give you a bloated delivery time estimate range

It's my first time using sendle, and if things go this well everytime, i will absolutely switch to them as my primary shipping company!
Booked a pickup yesterday evening for today, the driver has already picked up my parcel and he was an absolute joy to interact with.
Rates are also more affordable than Canada Post, which is nice.

I guess service depends on where you live, because Australia reviews seem to be incredibly bad; which had made me nervous to try them out at first.
I'm glad i still did.
If you reside in QC or Ontario, i think this company is absolutely worth trying out!

The worst, slowest of all, no support.

Since CP is on strike, I decided to use SENDLE for the first time and ship a parcel from London, Ontario to Quebec. The whole shipping process was so easy! I printed my label and used a drop off location they suggested which was super convenient and could track it the entire time! I dropped it off on a Saturday and it was picked up first thing Monday morning and arrived in Quebec 2 days later. Amazing Job! Will definitely use them again!

Absolutely disgusting service.
Bought an item from Dandenong Victoria, the company sent it via Sendle to my address which was only 3 hours away. I was given a tracking number. I watched the item sit at the courier depot for a week, then allegedly sent. You can’t speak to anyone at all, you can’t click on the late parcel button until it is late by their standards. Then they change the delivery date again to a few more days. I call the company I bought the item from to let them know not to use Sendle and I get a crappy response from them about manpower, Black Friday and Xmas. I bought the item a week or more before Black Friday.
Then I complain via their email, I feel all I get are bots talking back to me. Told to wait, investigation pending.
They picked the package up 15 days ago and it is still not here. No one can tell me where it is.
In this day and age you can scan a package and get a rough idea where it is.
I will never use this service and I will let anyone who wants to listen know how bad they are and how bad the customer service is.

I have an update. After 67 messages between Sendle and about 26 since they picked up the package, they have marked it lost. Even though during all the messages they said they had an idea it was with another courier company they used. Not once did I get a phone call, details of the other company etc until the end. They use a company that used to be called IPEC. They were also impossible to contact. I was on hold for 27 minutes and not one conversation with a human. I ended up hanging up.
So don’t use SENDLE, you will be ripped off.

Just don’t- send your item via carrier pigeon it will get there quicker and more honestly. I have been waiting for an item for well over 2 weeks sent from within Australia. The courier has lied straight up about attempting to deliver- no one attended our property that day and we were home. They were also instructed to leave on the verandah- no one did or leave a card like they said they did. Trying to get a redelivery is awe full service. No phone service, no response to helpbot, and finally they got back to me after I submitted, I will admit, sarcastic comments and finally said I was going to consumer affairs. No apology, no sign of package coming and I don’t actually believe that the courier will come to our house and drop item off as requested.

I would trust a team of baboons more with my packages delivery. The shipping “updates” they provide are lies and inaccurate. Their warehouse team has apparently been holding my item from last Thursday until Sunday night without delivering it to usps to deliver, but they’d like me to be “patient”. I “communicated” through their support websites live chat with a representative, and after they started explaining themselves and asking for patience they removed my ability to send responses in the chat, so don’t bother reaching out if you have problems. They will make up more fake updates and remove your ability to send anymore information.

Parcel has been sitting on my porch for a week now uncollected. Sendle consistently just blaming the courier without bothering to provide me with a proper investigation or update. Why is it so hard for this company to provide the service I'm paying for? Won't be using them again after this experience.