extremely disappointed with this service
I am extremely disappointed with this service. I chose it to send an important letter to Companies House (Reference #E94C7635), and it has been a terrible experience.
The expected delivery date was Wednesday, 8 July, but it has now been 8–10 days, and my letter still has not been delivered. The tracking dashboard continues to show only "In Transit" with no meaningful updates or explanation.
This delay is unacceptable, especially for important business documents where timely delivery is critical. I expected a reliable service, but instead I've been left with uncertainty and no clear information about where my letter is or when it will arrive.
Antwort von Send Letters Online UK
This customer never reached out for help, though decided to come in public to complain for a service that was received as promised.
1. The Customer, went for an "untracked" shipping method to save money and then in the message here demands visibility on the transit - that's contradictory to their choices, and reflects stinginess rather than real interest in the service
2. The customer, is unaware of how deliveries with Companies House work; the envelopes are received in a centralized lot and then processed in brunches.
3. After the review the customer got in touch, asking for a refund and threatening that will spread out the word about us - Despite our Terms and conditions, got refunded.
4. The untracked letters that aren't delivered, they return to us within 14 days - guess what - this customer's letter NEVER got returned within 14 days which means that was deliverd as it should have been and the customer complaint is completely invalid
To sum up - Customer didn't go for a tracked delivery due to stringiness, complained in public without reason, got refund without being entitled to - while the service was delivered as promised!