serviceseats.com Bewertungen 147

Service Seats are just a legalised ticket tout. Absolutely shocking the the price of addons which, all work out to be dearer than on the official cinema site.
How are these people allowed to get away with it 😡

I used to use Service Seats to get discounts on cinema tickets but it is now no longer worth it. Often the normal cinema price is cheaper than the Service Seats price or you need to be careful which tickets you are purchasing due to all the 'upgrade' seats.

For peak times, Odeon now has Standard seats (£8.50), Standard+ seats (£10.50) and Premier seats (£11.50). I accidentally chose the Standard+ seats thinking they were the standard normal seats so was charged extra on top of the Service Seats price (£8.35) to account for the 'upgrade', making it more expensive than the normal price as I paid £11.35 in the end!

I purchased Showcase cinema vouchers through Service Seats (via Blue Light Card) for a family film night — 4 adults and 2 children. I paid £49.44 for what I understood to be full admission vouchers.

However, when redeeming the vouchers for a standard 2D XPlus screening, I was unexpectedly charged an additional £35.70 at checkout — around £6 per person — with no clear upfront warning. The surcharge apparently applies because Showcase classifies XPlus as a “premium format,” but this was not made clear at the point of purchase.

I wasn’t trying to play the system — I just didn’t expect to pay more after already buying tickets. Had I known, I might have booked differently.

Service Seats responded by pointing to fine print buried in the “How to Use” section, but that isn’t visible in the actual purchase flow or ticket selection. This really needs to be flagged more clearly.

I’m sharing this so others aren’t caught off guard. The discount scheme is a great idea — but please make premium format surcharges obvious before people buy

I’ve used service seats in the past and always wondered if I was actually saving money after the cinema sting you for the booking fee at the checkout.

Today I’ve taken my kids out. Looked online then thought I’ll use my Bluelight. On initial view I was saving £10s!! So naturally bought the vouchers. Then when I was checking out at the cinema they were adding £3 to each ticket 5 tickets in total. I ultimately ended up paying over what the cinema was actually going to charge me.

Pointless service and makes me wonder if using Bluelight is actually worth it.

Bought ticket with BLC. When using the voucher I was charged the difference in ticket price by the cinema so no saving at all. what was the point. Useless.

Avoid using service seats.. they don't know what customer service means.. having raised a ticket twice in relation to refund due to cinema cancelling and they have refunded but somehow service seats support have vanished. This was raised using the on line support still waiting for them refund or what they are to do. Really angry as still waiting for support to get back to me and would not one anyone else to suffer

Thought I was going mad, then after googling why I have been charged by both cineworld and service seats - I see I'm not the only one. Such a pity as I thought I hit the jackpot of a deal, only to essentially be scammed. I've contacted them about a refund, hope they do the right thing. Blue light better get this in check.

Used Blue Light to see if I could save some money on some cinema tickets, so I was sent a voucher to use with Service Seats. I tried to use them, but couldn't, as what we were seeing was an event cinema. I saved them to use them to see something else and realised that this was, unfortunately, far from a discount and actually cost us a lot more. Odeon were selling the tickets for £6 a ticket, Service Seats for £8.35. I didn't realise until after purchasing them. Tried to get a refund, but they would not help, said I'd left it past the 14 days but explained that this was not a reduced cost or as described, but they weren't interested at all and just refused. Will never use this company again. Wish I'd seen the reviews beforehand. Absolutely poor value and poor customer satisfaction. Cannot believe Blue Light use them.

Didn’t actually make a saving once Odeon added a ‘upgrade’ fee to the tickets bought and a service charge. Was ripped off.

Didn’t actually make a saving once Odeon added a premium to the tickets bought and a service charge. Complete waste of time and energy

I was hesitant after reading the reviews. But managed to half the price of my partner and I’s cinema tickets. (Cineworld)

You don't get refunds. I wish I had read the reviews before purchasing.

It's a scam. Used my blue light card to order the vouchers and in the end it costed more than buying direct from Odeon. Should be removed from the discount scheme.

I use service seats to buy tickets for the light. I have just saved £4.28 on 2 adult tickets. Check the prices at your chosen cinema before purchasing from service seats to ensure you are paying a discounted price as some cinemas do vary!

Bought 2 tickets for the Odeon but when redeemed code it would have actually been cheaper to buy direct from Odeon as they added a further £6 to the tickets even though they were just the standard seats at an off peak time

Literally worked perfectly - just read the 'how to use' section.

I booked 5 tickets, £31 instead of £48 so can't complain!

I have screenshots to show, but can't attach it appears

Cheaper to get tickets directly from cinema.

I like others thought these would be legitimate tickets as I purchased them through the Blue Light Card website. The QR code and voucher codes arrived promptly by text and email but when I tried to book the Cineworld tickets the codes were not recognised. I have emailed several times and was assured that the vouchers were valid and that they would get Cineworld to contact me. Two weeks later and the vouchers still do not work. I even went to the local Cineworld to book the tickets but was rejected again, I was so embarrassed I ended up purchasing my tickets at full price in the end because the film I wanted to see was on a limited run.

Wish I'd read these reviews first. Cannot believe blue light partner with this scam provider. Service seats should be shut down. Once I realised the Vue vouchers can't be used, I tried to contact service seats but funnily enough, they don't recognise my login, seemed fine when they took my money. Dreadful experience.

Shocking, once they have taken your money for the blue light voucher there is no interest in any issues you have. Put ALL invalid tickets on blue light page and when you say "special events" not included also include events, as bookings on the websites are actually called events not special events, therefore technically it should be vaild for ones that just say events.
Wording is everything and nothing should be assumed with T&Cs. Don't just have them on your own page and word it properly