Shockwarehouse.com Bewertungen 

Ordered two weeks ago with no communication on delivery. You can't get through to their phone lines. I used American Express and it was easier just to cancel the order through the card. I guess they will make contact when they don't have the money. NEVER USE THEM.

Will drag their feet on shipping and not inform you about any of the delays. Save yourself some time and headache and go to shock surplus

This is an example of the communication I had with shockwarhouseusa

This is my official request for refund for order #217597.
I have made several attempts to contact you, with no success. My order dated 6/6 continues to read processed.
I need that refund of $805.52 ASAP. I will be ordering shocks today. I will not pay a restocking fee for something I have not received.

Nobody Has $805.52 to spare. This 6/21/2020 with no response from shockwarhouseusa.

If could rate this company -10 I would.
This could be an attempt to add a restocking fee for a product not received.

Horrible company. Never answer the phone. You get a message and then it hangs up on you. Ordered four shocks on 6/11. Today is 6/19 and I still haven't rec'd any kind of email with a status of my order. Finally reached a rep via their chat feature, and he was rude and said the website clearly shows the shocks are on back order. I do see NOW that two of the four shocks are on backorder, but they weren't on 6/11 or I wouldn't have ordered them because I need them ASAP. Placed another identical order from another company two days later, even without knowing the status of this order, and got the shocks 2 days ago. Your mileage may vary, but I won't every be back.

I made my order on 5/14/2020 and paid extra for the 2 day delivery. When I did your site told me I should have my order by the evening of 5/18/2020. I made an appointment to have it installed on 5/19/2020 based on that information. When I didn't get any communication with a shipping number I contacted you via Live Chat at 11:36 on 5/18 inquiring about my order. I was then informed that my order hadn't even left Safe T yet. The agent (Jay) then informed me when I inquired about why, that it wasn't "available to ship". And then said that instead of 2 day shipping that I was going to get 3 day shipping and charged accordingly. Twice I stated that I was not happy about this situation. I also informed him that because of this delay that my Memorial Day Weekend camping plans were now in jeopardy. He made no comment on this. It is now the evening of 5/20 and I still do not have my stabilizer. Now I'm not going to be able to get it installed before the Memorial Day weekend. I've been on their "Live Chat" now for more than 15 min without any response. If this is the way that Shock Warehouse does business I'm amazed that you are still in business.

They sent the 8 shocks for my motorhome as promised, but there were only four cylindrical spacers. They did everything in their power to get me the spacers from the manufacturer. It was 2 months later, but they came. They always answered the phone, and they came through. The new shocks have really improved the ride in our rv.

I started chat with jay with details of vehicle and upcoming work. he was great with the information i requested for quality and recommendations. My order went through seamlessly. i got bilstein 4600 shocks for front and rear. I've worked on vehicles all my life and also have many friend resources. What i was looking for was accurate information since i already got recommendations. noteworthy is that jay was able to fill in some blanks i was missing. i still have some more parts that i need but i'm going to wait for better weather since that work is going to be more extensive.

I ordered some Bilstein B6 struts for my 2018 NIssan Rogue.
Struts arrived ahead of scheduled delivery time in perfect condition.
Very happy with my ordering experience. I can't believe some of these terrible reviews here.
Maybe there fake, but my experience was excellent and will not hesitate to order from them again.
Anyone who owns a Nissan Rogue will love the Bilstein B6 strut, much better then OEM.

I read the Return Order form: I suggest everyone read before placing an order.
Example line 11. A 20% restocking fee applies to all returns.
13. Credits are done of the 15th and 30th of each month. Items received and CHECKED IN will be credited on those days.
Line 2. All parts and boxes must be in new, sale-ready condition. This includes superficial or aesthetic damage and any small parts included in the original sale. Any return that is not in sale-ready condition will be subject to additional fees or may be ineligible for return.

Don't do it! Ordered two rear Gabriel struts for my Corolla. Part numbers the same but the shocks were different. The top shock mount aluminum spacer was retained totally differently from the other. One had a wound wire around the shock shaft, that fit into an aluminum spacer and the other had a stepped shock shaft that fit the stepped spacer. The former shock was 1/4" too long and the top strut cap was canted off at a 20 deg angle. Needless to say, the wire wound shaft failed right away and a 1" gap was between the strut retainer and the shock shaft and bouncy from the git go! Part of the problem is Gabriel quality but it appeared to me these guys don't check what they ship. I eventually bought two Oredy quick struts from Amazon and, poof, no more problem. If you relish this kind of excitement, go ahead and order.

i['m back to Amazon.

Stay away from these people. Took 8 days to get my order, and although they said they would provide a tracking number, they never did. Could not contact them by telephone or chat line. When the order finally arrived, it was delivered in a brown box that was twice the size it had to be, ripped up, and the shock absorber boxes inside the primary box were destroyed as there was no packing (no bubble wrap, Styrofoam padding or anything). When I opened the primary box, parts and shocks and remnants of the Bilstein shock boxes came sliding out. Unbelievable lack of quality control.

Absolutely the worst company I have ever worked with. I ordered a set of shocks and struts in June of 2019. After about a month I was told they were on backorder. I canceled my order, but never received a refund. I ended up getting two shocks. I returned them, but they never refunded my money. This is the first time I have been screwed out of money with proof of return. I filed a dispute with my credit card company and they will not help. They said it is between me and the merchant.

this company is the worst...Try to exchange or get a refund . you cant even get a response if ur unhappy...
DONT BUY FROM THEM they are bad... just try to call them . it wont happen

Stephen Custeau

Like so many others, I should have read these first. I ordered shocks for my motorhome, first four arrived quickly but soon I realized I had ordered the wrong ones. Totally my fault. I got back on line and gave them my VIN#, reordered the "correct" ones, but no sooner did that get done did I realize this order was wrong too and this time it was their fault. Credit card now charged twice, over $1,000 outstanding. Both orders have been returned now, one for nearly a month and no refund. I was told they they only process refunds on the 15th and 30th. Ok, I accepted that. But now after both have passed, still no refund. You call, no answer. Chat can take forever, if they get on at all. Next option is to call Visa and dispute the charges and hopefully get them involved in the conversation. I am glad to re-write this should they ever respond or refund my money, but for now, this stands.

Shockwarehouse is not to be trusted to deliver. Here's my story. In January 2018 I placed an order for Bilstein 22-249326 front shocks for a Sprinter RV on order # 189705. After a month of no response I wrote and was told they were on backorder. In August 2018 I wrote to ask for a refund. The guy replied with a suggestion for another brand. I replied that I wanted a refund. In December 2018 I asked for a refund again. On February 2019 I asked for a refund again. John D'Onofrio said he'd get with accounting and check. In April I followed up with John again. And again in June, each with no reply. After 2 years I still have no refund and no shocks. Don't trust these guys. They don't send as promised and keep your money.

Yep, it is that bad! Was given the wrong shock numbers when they looked it up by VIN, I questioned Fred about it, and he says they will fit. Decide I better research further first and glad I did, they were wrong! Was able to pull a number off old shock and cross to new ones. I called and asked Steve on another inquiry if the shocks I needed were in stock and got the confirmation, explained I was sitting in a rv shop waiting for them, asked about shipping, told will get them 4 to 5 days by ground shipping. So I placed order that moment. 2 days later, no shipping confirmation so I call, yep, not shipped yet, will go out on Monday I'm told... So here I sit. Found the rears somewhere else and had shipping confirmation with an hour. Do yourself a favor and buy your shocks any other place you might be able to find them. Oh, the other place was even $8 cheaper and free shipping, and the other people actually shipped them!

Truly horrible chat experience. The rep literally hung up on me and closed the chat window. There is currently no way to contact a supervisor or review my chat experience on their site. I was looking for a set of shocks for a vehicle that has a non-standard lift. I had all the specs for shocks he refused to help me. He said it was his job to sell shocks and not do research.

Horrible!! DO NOT DO BUSINESS with them! Nobody answers the phone or live chat. Anytime we finally got to talk to someone their answer was, it will ship "any day" now. Still waiting!!!

You know after i read some of the reviews i was afraid i had made a mistake ordering form this company and as it turns out those reviews have no merit from my experience with Shockwarehouse. I got exactly what i ordered and in the timeframe i was quoted, so if you want a reasonable price and good service.....you can use these guys and not worry about it!
I'm a real customer,
Bob
Tarpon Springs, Fl

Horrible communication! Wasted a week of my time... had to order the shocks some other place.