Dover Street Market E-SHOP Bewertungen 

Was a bit wary because of reviews, but knew I’d be compensated if anything went wrong as paid on credit card. Needn’t have worried. Ok, I didn’t get any emails of order received/dispatched or anything like that. But it came !!! And I’m sure my son will love it this Christmas. Thanks DSML!!!! I’d definitely order from you again. Feeling happy!!! Oh! Great packaging btw !

Made an order on 14 December 2024 ie well before Christmas cut-off, noticed it failing to dispatch multiple times so made contact and received three assurances it would get to me before Christmas, two by email and one over the phone. On 20 December 2024 they cancelled the order, to be refunded within three working days. Now, not only do I not have the gift before Christmas, I won't even get a refund before Christmas either! I wish I'd seen these terrible reviews prior to ordering. I will absolutely not use this store again. Pretending to offer luxury but service is a shambles.

Fast delivery and great customer service… We needed to return an item to exchange for a bigger size and accidentally returned the wrong parcel using their code. They managed to sort out a return of the wrongly submitted item and still exchange the existing one. Each email I sent to sort out this complicated problem was, replied to on the day it was sent.

I recently ordered a number of items, dhl as usual is a nightmare for contact or tracking, I am currently waiting on one parcel on hold at the depot which has attempted delivery twice. One shipment has arrived with one item being marked with a pen mark down the middle of the top. This is incredibly the second time this has happened to me from DSM. I had the exact same thing happened last year, no idea why they feel the need too mark the stock with pens. I didn’t even receive a reply I’ve just had a email confirming me to send the item back. It’s a limited item which I cannot purchase again. I chose to use DSM to purchase the item, again it begs the question why not purchase the item from the brand as Dover street clearly can’t offer a resolution or reasonable service. I hate having to hate on a shop/brand but it’s massively below a basic standard it’s embarrassing. Avoid.

Great experience with DSM-E Shop! Ordered a newly released T-Shirt on Tuesday and it was delivered and beautifully packed by Friday! Would be happy to use them again!

Despite the negative reviews I took a chance and placed an order for a pair of Adidas Japan trainers. They were sold out on all major sites and only available at vastly inflated prices on ebay etc. I paid for next day delivery and they were delivered at 11 am. Perfect service

My experience is that I can not buy from their US online store. They just cancel my orders. I am an international buyer and I use services to ship items to my current location. Their support kindly answered my question why my orders get canceled but actually you can not do anything from your side to fix it. My cards work, my paypal works...
I don't get why I can not make a purchase with a foreign visa or master card and even PayPal. This is extremely frustrating.

Cancelled legitimate order with no reason and refund not processed yet

Terrible service
Purchased 2 items 8 days ago , had to contact shop and was told they would be dispatched within 24 hours as they were for a gift.
Nothing further, contacted shop again and told neither now neither in stock.
Absolute joke - I now have 24 hours to purchase new gifts.
Not cool

From Malaysia,ordered on 29 June,and item arrived on 4 July. Very fast delivery! And customer service also responded to my email regarding tracking number. So far satisfied with this e-shop,quite suprise with the reviews by others

Ordered 3 items ... wanted to change colour of one item .. they said no . I would have to cancel all of the order .. and then reorder again ... a joke ... did not even try to help me ... phoned up ... no answer . Emailed . No reply

Margaret was super helpful, very lovely and patient. Such a pleasure you can tell she likes and respects her job and customer

I ordered 5x all of my order is cancelled. Not recommended to shop here.

Ordered a t shirt on the 21st of February, after countless emails and calls trying to get in contact with them with no luck, I contacted Amex to chase this up and only after that I received an email apologizing saying my order will be dispatched.
Then 2 days later saying the order has been cancelled due to no stock.

I bought a bag from here and I would definitely buy through the e-shop again! Took a couple days for them to confirm the order so I contacted customer support and got back fast! I'm happy that the duties/customs were included in the order which also lead to fast shipping. I'm from Canada and it came all the way from London and took 2 days to ship. I approve that they are a legit company to buy some designer pieces.

They never shipped me anything as many times as I ordered. Likewise, they have some kind of preference for whom they sell.

Ho comprato i primi di gennaio un piumino stüssy, qualche giorno dopo mi arriva da DHL una mail che mi chiede varie dichiarazioni per lo sdoganamento (tutto normale vivendo in Italia) e poche ora dopo la prima mail mi viene richiesto un “certificato di disinfestazione delle piume”, questo certificato ovviamente io non lo avevo così ho provato a contattare con diverse mail il negozio, senza mai ricevere risposta, la settimana dopo inizio a chiamarli al numero di assistenza inglese, alle prime chiamate sembra che stiano cercando di procurare il certificato. La vicenda va avanti per due settimane ed eravamo arrivati al punto in cui mi chiedevano di avere pazienza perché a detta loro stavano aspettando i documenti necessari direttamente da stüssy, nei giorni ancora successivi mi arriva una chiamata di DHL che mi chiede di far sapere dei documenti richiesti perché sennò avrebbero dovuto spedire il pacco al mittente, richiamo il numero di assistenza e mi dicono che non hanno ancora avuto le carte (dopo che mi avevano assicurato che le avrebbero mandate entro il venerdì precedente, ed era domenica) e di rispedire indietro il pacco, fortunatamente dopo più o meno un’altra settimana, ieri mi è arrivata la notifica di rimborso dopo che si erano proposti di rimandarlo con i dovuti documenti (ma a distanza di un mese mi ero anche un po’ infastidito).
Non dubito lo shop sia affidabile ma nella mia esperienza (dovuta al fatto che fosse un prodotto particolare), ho avuto estrema difficoltà per PROVARE a sdoganarlo, senza concludere alla fine niente. La loro risposta finale è stata solo una mail di scuse per le tempistiche, molto deluso.

After waiting around 2 weeks for my order, I was surprised to see that they had sent me the completely wrong size of shoe, so after going back and forth with a member of customer service, Tarek, he “arranged” a DHL courier pickup for my package, this was of course a lie as there was no DHL courier anywhere to be seen, and now that I have sent my package back via the normal returns system, it has been nearly 2 weeks since my package had been received, and no sign of my refund despite stating it would take up to 5 working days, these people have essentially stolen my money, don’t risk it

*****GOOD REVIEW*****
I was kinda scared because of the negative reviews but I decided to purchase a bag , order it on Sunday , got an email confirmation and the next day they send me the tracking number, and got it delivered on Tuesday , so it took 2 days, which I was totally not expecting it to ship so fast due to the free shipping. Everything work out good for me, I’m in love with the bag and I got it for a super price, I will totally buy from them again!!!!!

Just purchased some trainers from DOVER STREET MARKET recently and was delighted with how professional and reliable they were was kept up to date constantly and the trainers arrived after within 2 days fantastic company would highly recommend definitely use again