Silentnight Bewertungen 

8 768
TrustScore 4 von 5

4,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Searched internet for cooling mat to help sleep in U.K. heatwave and to help my lymphoedema. I trusted Silentnight as I have had other products from them that have been good and reliable.The cooling... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Evri lost my parcel. I contacted Silentnight twice, a few days after it stopped having tracking information and again over a week after it was due, and both times got no response. I opened a dispute w... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

On behalf of Mrs D Fyles, Whilst we did have to return the mattress, I have to comment on the exceptional customer service. From the first email, responses were prompt, polite, professional with full... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Matratzengeschäft
  2. Bettenfachgeschäft
  3. Fachgeschäft für Bettwaren
  4. Schlafzimmermöbelgeschäft

Über Silentnight

Vom Unternehmen geschrieben

Shop our winter bedding
winter bedding
just sleep®
assembly guides
guarantees
contact us

Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.

Silentnight's Customer Guarantee

Silentnight's Customer Guarantee

We work hard to ensure all our customers receive the highest levels of quality and support. Honesty and integrity lie at the very core of everything we do here at Silentnight. The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.

Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

8768 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

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So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,1

Alle Bewertungen

(8 768)

1 041 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Missing order.

I still haven't received my order.
To let you know I still haven't received the swatch. and it's now been another 15 days since you said it would be reposted.

28. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We're really sorry if your swatch hasn't arrived, this could possibly have been lost in the post, so just in case we'll send another out for you asap.

Kind regards, Sarah at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Mattress Topper

A good selection of mattress topper to select from, easy to order and delivered promptly. The topper is comfortable and breathable.

21. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We are so pleased you found a great selection and that ordering was easy. We're delighted you're enjoying your comfortable, breathable topper.

All the best, Sarah at Silentnight Brands

Bewertet mit 2 von 5 Sternen

Absolutely shocking delivery service

Absolutely shocking delivery service, arrived 2 hours late at 10:00 p.m. at night with my mattress and dropped it off. Then I had another delivery guy knocking my door saying that he needed to take a picture of it and get a code from me which I hadn't even been sent. He rang the customer service line which literally said that they were closed after 9:00 p.m. yet he was stupid enough to try two more times just in case they were open because you know that's how it works obviously 🙄, beyond incompetent

27. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We sincerely apologise for the significant delivery delay and the confusion with the picture and code process Liam. This really isn't the service we expect for our customers and we will be reviewing this with the couriers to prevent such issues in the future. Thanks for your feedback.

Sam, Silentnight Brands

Bewertet mit 5 von 5 Sternen

Bought a mattress at a major retailer…

Bought a mattress at a major retailer then found out it was twice the price from shop.silentnight, same mattress. This time went straight online, put in the size, picked the one I wanted and done. Delivered on time, removed the old one. Job done. And for a good price.

27. Mai 2026
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Antwort von Silentnight

We are so pleased to hear about your positive experience with us! It's wonderful that you found the perfect mattress at a great price, and we appreciate your kind words Duncan.

Sam at Silentnight Brands

Bewertet mit 1 von 5 Sternen

The finishing on my new duvet is…

The finishing on my new duvet is terrible with large amounts of the fillings leaking out

27. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We are sorry to hear about the duvet's finishing Lee. Our CX team will reach out to you directly,

Sam at Silentnight Brands

Bewertet mit 1 von 5 Sternen

Poor Choice of Courier unfortunately.

We bought our item (tower fan) and it was shipped. The Couriers (Evri) then misplaced it and told us it would be delivered the next working day. This repeated for a week and they told us to contact the senders. Which we did, and nothing happened for another week. Then Evri decided it was lost forever and it was up to us to chase the senders yet again. So we did (again) and were refunded quite promptly. Two weeks for zero result. I bought a similar item in Sainsburys for less. Zero hassle.

26. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We are truly sorry to hear about the significant difficulties you experienced with your recent order and the courier service. We understand your frustration with the delays and the eventual loss of your item. Be assured we've noted your comments to address with the couriers.

Sam, Silentnight Brands

Silentnight Brands

Bewertet mit 4 von 5 Sternen

Hi all,

Hi all,
It came on time and it fits perfectly the nice deep filled pockets it is very comfortable to sleep on too.
Thank you.

26. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We're so glad to hear your item arrived promptly and fits perfectly! We appreciate your kind words about its comfort.

Kind regards, Sam Silentnight Brands

Bewertet mit 3 von 5 Sternen

Evri is a terrible company for delivery

Evri is a terrible company for delivery

26. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We're sorry to hear of any issue with a recent bedding order. I'll have the CX team reach out to you directly to see what we can do to help.

Sarah at Silentnight Brands

Bewertet mit 5 von 5 Sternen

My mattress came on time

My mattress came on time, I was well informed as to where the delivery was at all times. The staff were polite and respectful of my property. The mattress is so comfortable . Great service.

25. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We're so pleased to hear your mattress arrived on time and that you were kept informed. Thank you for your positive feedback Jane.

Sarah at Silentnight Brands

Bewertet mit 2 von 5 Sternen

The pillow was really comfortable for…

The pillow was really comfortable for about a week and then lost its shape and comfinesss. I am now getting neck pain from it.

25. Mai 2026
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Antwort von Silentnight

We're sorry to hear this Vicki, if you feel there is an issue with the pillows please do reach out to us as these do come with a guarantee.

Kind regards, Sarah at Silentnight Brands

Bewertet mit 1 von 5 Sternen

Despite an email sent a week ago about…

Despite an email sent a week ago about an item purchased 29th May, which should have taken 2-3 working days for delivery, I am still waiting for the item to be delivered .

24. Mai 2026
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Antwort von Silentnight

We sorry to hear this William, we'll have the CX team reach out to you directly with the EVRI delivery info and confirmation.

Kind regards

Sarah at Silentnight Brands

Bewertet mit 5 von 5 Sternen

All excellent

All excellent. Website easy to navigate.

24. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We're happy to hear you found our website easy to navigate. Thank you for your kind words!
Sarah at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Lovely cooling throw

Lovely cooling throw, nice quality and a great price

24. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We're so glad you love the cooling throw! We appreciate your kind words.

Sarah at Silentnight Brands

Bewertet mit 5 von 5 Sternen

Marvellous

The delivery guys arrived when expected, brought up the new mattress and took away the old one.
Lovely.
The mattress is firm and comfortable.
Marvellous.

24. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We are so pleased to hear about your positive delivery experience and that you are enjoying your new mattress. Thank you for your wonderful feedback Victoria.

Sarah at Silentnight Brands

Bewertet mit 5 von 5 Sternen

​Great investment—still comfortable after a year!

​I bought two of these Silentnight Airmax 1000 mattress toppers 12 months ago—one double and one single—to add to our existing spring mattresses.
​It has made a massive difference to our sleep quality without the massive expense of replacing the entire mattress. As a heavier person, I was worried it might flatten out over time, but a year later, it is still holding up incredibly well. It remains just as comfortable and supportive as the day I bought it, with absolutely no issues.
​If you want to upgrade your current mattress without breaking the bank, I highly recommend this topper!

22. Juni 2025
Silentnight-Logo

Antwort von Silentnight

We are so pleased to hear that the Airmax 1000 mattress toppers have made such a significant and lasting difference to your sleep quality. It's wonderful to know they continue to provide comfort and support. Thank you for your fantastic recommendation!

Sarah at Silentnight Brands

Bewertet mit 1 von 5 Sternen

Try delivering

Try delivering

23. Mai 2026
Silentnight-Logo

Antwort von Silentnight

EVRI have your delivery showing as complete, I'm sorry if this is not the case and will have the CX team reach out to you directly to advise further.

Sarah at Silentnight Brands

Bewertet mit 3 von 5 Sternen

The reason for the 3 star is solely…

The reason for the 3 star is solely down to the fact that when the mattress came it of course wrapped in plastic but it had clearly been opened at some point (who knows when) and re taped with big brown tape sealing it back up. I of course thought there is a chance this could have restocked and used as that should t r the case. I kept the mattress because I needed it but I’m not impressed at the cost and this being delivered this way it’s not acceptable!

15. Mai 2026
Silentnight-Logo

Antwort von Silentnight

We appreciate you sharing your concerns regarding the mattress packaging. We understand your disappointment with its condition upon arrival, and I've noted this to raise with the couriers. This is not how we expect a new mattress to be delivered.

Kind regards, Sarah at Silentnight Brands

Bewertet mit 5 von 5 Sternen

The Silentnight 3000 Ultra Gel Box Top ✨✨

The Silentnight 3000 Ultra Gel Box Top is genuinely amazing and 100% worth the cost.

It’s supportive without being rock hard – my back doesn’t ache in the morning anymore. The “ultra gel” actually stays cool through the night, which is a godsend for hot sleepers. The box top gives it that proper hotel-bed bounce without feeling sinky. First night I slept 9 hours straight, which hasn’t happened since my 20s.

Build quality feels premium. No weird chemical smell when it came out the box either. Worth the price

10. Juni 2026
Bewertung ohne vorherige Einladung
Silentnight-Logo

Antwort von Silentnight

We are so pleased to hear how much you are enjoying your Silentnight 3000 Ultra Gel Box Top! It's wonderful to know it's providing such comfort and support, leading to restful nights. We truly appreciate your fantastic feedback Lesley,

Sam at Silentnight Brands

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