So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... Mehr ansehen
Unternehmen hat geantwortet
Searched internet for cooling mat to help sleep in U.K. heatwave and to help my lymphoedema. I trusted Silentnight as I have had other products from them that have been good and reliable.The cooling... Mehr ansehen
Unternehmen hat geantwortet
Evri lost my parcel. I contacted Silentnight twice, a few days after it stopped having tracking information and again over a week after it was due, and both times got no response. I opened a dispute w... Mehr ansehen
Unternehmen hat geantwortet
On behalf of Mrs D Fyles, Whilst we did have to return the mattress, I have to comment on the exceptional customer service. From the first email, responses were prompt, polite, professional with full... Mehr ansehen
Unternehmen hat geantwortet
Vom Unternehmen geschrieben
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Long Ing Business Park, BB18 6BJ, Barnoldswick, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I still haven't received my order.
To let you know I still haven't received the swatch. and it's now been another 15 days since you said it would be reposted.

Antwort von Silentnight
A good selection of mattress topper to select from, easy to order and delivered promptly. The topper is comfortable and breathable.

Antwort von Silentnight
Absolutely shocking delivery service, arrived 2 hours late at 10:00 p.m. at night with my mattress and dropped it off. Then I had another delivery guy knocking my door saying that he needed to take a picture of it and get a code from me which I hadn't even been sent. He rang the customer service line which literally said that they were closed after 9:00 p.m. yet he was stupid enough to try two more times just in case they were open because you know that's how it works obviously 🙄, beyond incompetent

Antwort von Silentnight
Bought a mattress at a major retailer then found out it was twice the price from shop.silentnight, same mattress. This time went straight online, put in the size, picked the one I wanted and done. Delivered on time, removed the old one. Job done. And for a good price.

Antwort von Silentnight
The finishing on my new duvet is terrible with large amounts of the fillings leaking out

Antwort von Silentnight
We bought our item (tower fan) and it was shipped. The Couriers (Evri) then misplaced it and told us it would be delivered the next working day. This repeated for a week and they told us to contact the senders. Which we did, and nothing happened for another week. Then Evri decided it was lost forever and it was up to us to chase the senders yet again. So we did (again) and were refunded quite promptly. Two weeks for zero result. I bought a similar item in Sainsburys for less. Zero hassle.

Antwort von Silentnight
Hi all,
It came on time and it fits perfectly the nice deep filled pockets it is very comfortable to sleep on too.
Thank you.

Antwort von Silentnight

Antwort von Silentnight
My mattress came on time, I was well informed as to where the delivery was at all times. The staff were polite and respectful of my property. The mattress is so comfortable . Great service.

Antwort von Silentnight
The pillow was really comfortable for about a week and then lost its shape and comfinesss. I am now getting neck pain from it.

Antwort von Silentnight
Despite an email sent a week ago about an item purchased 29th May, which should have taken 2-3 working days for delivery, I am still waiting for the item to be delivered .

Antwort von Silentnight

Antwort von Silentnight
The delivery guys arrived when expected, brought up the new mattress and took away the old one.
Lovely.
The mattress is firm and comfortable.
Marvellous.

Antwort von Silentnight
I bought two of these Silentnight Airmax 1000 mattress toppers 12 months ago—one double and one single—to add to our existing spring mattresses.
It has made a massive difference to our sleep quality without the massive expense of replacing the entire mattress. As a heavier person, I was worried it might flatten out over time, but a year later, it is still holding up incredibly well. It remains just as comfortable and supportive as the day I bought it, with absolutely no issues.
If you want to upgrade your current mattress without breaking the bank, I highly recommend this topper!

Antwort von Silentnight
The reason for the 3 star is solely down to the fact that when the mattress came it of course wrapped in plastic but it had clearly been opened at some point (who knows when) and re taped with big brown tape sealing it back up. I of course thought there is a chance this could have restocked and used as that should t r the case. I kept the mattress because I needed it but I’m not impressed at the cost and this being delivered this way it’s not acceptable!

Antwort von Silentnight
The Silentnight 3000 Ultra Gel Box Top is genuinely amazing and 100% worth the cost.
It’s supportive without being rock hard – my back doesn’t ache in the morning anymore. The “ultra gel” actually stays cool through the night, which is a godsend for hot sleepers. The box top gives it that proper hotel-bed bounce without feeling sinky. First night I slept 9 hours straight, which hasn’t happened since my 20s.
Build quality feels premium. No weird chemical smell when it came out the box either. Worth the price

Antwort von Silentnight
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.