Customer support took a while to reach but was excellent. The lady who handles my problem spoke English well and was quick to analyse the problem. I would awad 5 stars for the support. I would only... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The call back is the best option. Talked to a knowledgeable lady about a part I needed for my dethatcher/ scarifier , after a short time on hold I was informed they do not sell that part, so now the u... Mehr ansehen
I had a hard time getting in touch with Sophie concerning a warranty claim. It took a half dozen times filling out their questionnaires and getting no response. Trying to call their phone number would... Mehr ansehen
Purchased 10" battery operated sno joe shovel two years ago, used it sparingly due to lack of snow. Stopped working (intermittent starting/stopping) properly in the middle of the 2nd year of ownershi... Mehr ansehen
Unternehmen hat geantwortet
3,5
Akzeptabel
2078 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Too long a wait to get through on the…
Too long a wait to get through on the phone. And then no chance of shipping the item to Canada… No Canadian distributor.
21. August 2026
Bewertung ohne vorherige Einladung
Broken tiller
S/w Jelly Mae she replaced my broken tool with a complete upgraded version no hassle
21. August 2026
Bewertung ohne vorherige Einladung
The wrong item was sent.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Robert,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by receiving the incorrect item. We understand how disappointing it can be when an order does not arrive as expected.
We would be happy to assist in addressing this matter. Please reach out to our Customer Service team at 1 (866) 225-9723, Monday through Saturday from 10 AM–6 PM EST, so we can review your concern and provide the appropriate assistance.
We appreciate your patience and the opportunity to help resolve this issue.
Best Regards,
Customer Service Team at Shop Joe
Christian was very helpful in assisting…
Christian was very helpful in assisting with a return. He took care of me quickly and professionally. I really appreciated his friendliness and efficiency.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you so much for sharing your positive experience! We're delighted to hear that Christian was able to assist you with your return quickly, professionally, and with genuine friendliness.
We truly appreciate your kind words and are glad that our team was able to make the process smooth and efficient. Your feedback means a lot to us and encourages us to continue providing the level of service our customers deserve.
Thank you again for choosing Shop Joe and for recognizing Christian's excellent service!
Excellent Customer Service
Joanna Rose Juanillo Was the agent who assisted me with support on my Jetson Pixel hoverboard. Not only was she extremely responsive, she was able to help me get my issue resolved very quickly. I was impressed with the level of support I received. Good customer service is hard to come by these days. Thank you Joanna!!
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Alex,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that our team was able to provide responsive and efficient assistance and help resolve your concern with your unit.
We truly appreciate your kind words and recognition of the support you received from our team. Providing prompt, helpful, and attentive customer service is very important to us, and your feedback is a great encouragement to continue delivering a positive experience for our customers.
Thank you again for your appreciation and for taking the time to leave a review. We sincerely value your support and are grateful for choosing Shop Joe.
Best Regards,
Customer Service Team at Shop Joe
Over 20 minute wait for service.
The call line stated 1-3 minute wait. Then it stated less then 3 minute wait. Then it went back to 3 minutes. Then it went back to 3 minutes. Then it went back to 3 minutes..... stopped counting these messages! Then it said , "next in line". The total wait was over 20 minutes. call was at 11:16 am
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback about your experience with our customer service. We're sorry to hear that the estimated wait time repeatedly reset and that you ultimately waited more than 20 minutes before reaching a representative. We understand how frustrating it can be when the estimated wait time does not accurately reflect the actual time spent on hold.
We sincerely apologize for the inconvenience and appreciate you bringing this experience to our attention. We value your time and understand the importance of providing a more efficient and transparent customer service experience.
Thank you again for sharing your feedback and for giving us the opportunity to address your concerns.
Purchased 10" battery operated sno joe…
Purchased 10" battery operated sno joe shovel two years ago, used it sparingly due to lack of snow. Stopped working (intermittent starting/stopping) properly in the middle of the 2nd year of ownership. Called, emailed "sno joe" folks only to discover no one in my area repairs sno joe's, nor could anyone from sno joe recommend a fix. SOOOO, i would not waste my money on any of these products.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience. We're truly sorry to hear that your 10-inch cordless Snow Joe shovel began experiencing intermittent starting and stopping after only a couple of years of limited use. We understand how disappointing it is to have a product stop working properly and then have difficulty finding a repair option or solution.
We sincerely apologize for the frustration and inconvenience this has caused. One of our team members will be reaching out to you directly to follow up on your concern, review the details of your experience, and provide further assistance.
Thank you again for bringing this matter to our attention and for giving us the opportunity to address your concerns.
Very pleased!
The customer service person showed concern, gave suggestions for options to try to resolve the problem with my sprinkler, then resolved it quickly & efficiently. Very pleased! Good quality & brand.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you so much for sharing your wonderful feedback! We're delighted to hear that our Customer Care team took the time to understand your sprinkler concern, provided helpful options, and was able to resolve the issue quickly and efficiently.
We're also happy to know that you're pleased with the quality of the product and the brand. Your satisfaction means a great deal to us, and feedback like yours encourages our team to continue providing thoughtful and effective support.
Thank you again for choosing Aqua Joe and for your kind words. We truly appreciate your support!
Michael tampons helped me process a…
Michael tampons helped me process a warranty claim. He was very helpful.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you for sharing your positive experience with our Customer Care team! We're glad to hear that one of our team members was able to assist you with processing your warranty claim and provide helpful service.
We truly appreciate your kind feedback and are grateful for the opportunity to assist you. Your satisfaction is important to us, and we’ll continue striving to provide the same helpful and efficient service to every customer.
Thank you again for choosing Shop Joe and for your support!
Called for warranty issue with garden…
Called for warranty issue with garden hose. Very efficient and prompt. Replaced defective hose . Very accommodating
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you so much for sharing your positive experience! We're delighted to hear that our team was able to assist you promptly and efficiently with your garden hose warranty concern and provide a replacement for the defective hose.
We truly appreciate your kind words about our team's accommodating service. Feedback like yours means a lot to us and encourages us to continue providing helpful and responsive customer support.
Thank you again for choosing Shop Joe and for your continued support!
Horrible experience
Horrible experience. Get told for months that his go kart is coming back in stock to find out it hasn't. Offered a gift card to get one somewhere else and said we were good to go. Now saying they cant and only store credit. All their products are junk. STAY CLEAR
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience. We're truly sorry for the frustration and disappointment you've encountered regarding the extended wait for your go-kart and the confusion surrounding the resolution options.
We understand how upsetting it must have been to receive updates about the go-kart returning to stock, only to find that it remained unavailable. We also apologize for any confusion regarding the options provided to address your concern.
It appears that one of our team members is already handling your case and assisting you with your concerns. We hope the assistance provided helps clarify the situation and leads to a satisfactory resolution.
We sincerely appreciate your patience and the opportunity to address your concerns. Thank you for bringing your experience to our attention.
Very good fast service
Very good fast service. Identified the problem and got replacement parts ordered. Very friendly personnel on the other end.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you so much for sharing your positive experience! We're delighted to hear that our team was able to quickly identify the issue, arrange for the replacement parts, and provide friendly and helpful service throughout the process.
We truly appreciate your kind words and are grateful for the opportunity to assist you. Feedback like yours motivates our team to continue providing prompt, knowledgeable, and customer-focused support.
Thank you again for choosing us and for your continued support!
I was so disappointed when my Aqua Joe…
I was so disappointed when my Aqua Joe hose sprung an internal leak. I so enjoy using it as it's so light and love the turn off valve where I can switch out using for the lawn sprinkler and then my watering nozzle.
I appreciate the 2 year warranty and the quick response by your customer service. There is a replacement one already on its way and I look forward to using it.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Hello Angela,
Thank you for taking the time to share your experience with your Aqua Joe hose. We’re sorry to hear about the internal leak and understand how disappointing it can be when a product you enjoy using does not perform as expected.
We’re glad to hear that you appreciate the hose’s lightweight design and convenient shut-off valve, which makes it easy to switch between your lawn sprinkler and watering nozzle. We’re also pleased that our customer service team was able to respond promptly and assist you with your warranty claim.
We truly appreciate your patience and understanding throughout the process, and we’re happy to know that your replacement hose is already on its way. We hope your new hose provides the reliable performance and convenience you’ve come to expect from Aqua Joe.
Thank you for choosing Aqua Joe and for sharing your valuable feedback. Your continued support means a great deal to us!
I have now owned two SJ hoses
I have now owned two SJ hoses. I think they are the best design ever made. However, my first fabric hose ripped after almost 2 years. They replaced it because it was still under warranty. They sent a metal coil hose which I thought was tremendous but after 2 weeks tge coil had separated. A call to customer service was easy and new hose is being sent. It is the upgraded fabric hose. I am hoping this one will be it because I really like the product.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your detailed experience with our hoses. We truly appreciate your continued support and are pleased to hear that you value the design and convenience of our products.
We sincerely apologize for the issues you experienced with both your original fabric hose and the metal coil hose. While we’re glad our customer service team was able to assist you promptly and make the replacement process easy, we understand how frustrating it can be to experience repeated product concerns.
We’re pleased to know that you’ll be receiving the upgraded fabric hose, and we sincerely hope it provides you with the reliable and lasting performance you expect. Your feedback regarding the durability of the hoses is important to us and will be shared with our team as we continue working to improve our products and customer experience.
Thank you again for giving us the opportunity to make things right and for continuing to choose our products. We greatly value your business and appreciate your confidence in our brand.
Called about warranty for leaking…
Called about warranty for leaking trigger on Sun Joe shower sprayer system. Michael with customer service was excellent and guided me through the claims process which was very helpful. They stand behind their warranty.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Kendall,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that our customer service team was able to assist you with your warranty concern and guide you through the claims process.
We truly appreciate your kind words and recognition of the helpful and professional support you received. It is always rewarding to know that our team was able to make the process easier and provide the assistance you needed.
Thank you again for your trust, appreciation, and support. We are grateful for the opportunity to assist you and for choosing Shop Joe.
Best Regards,
Customer Service Team at Shop Joe
Warranty
I had a busted hose. I called with my receipt and they took care of me. No hassle at all. I would say register your product and you will have no issue's
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you so much for sharing your positive experience with our Customer Care team. We're delighted to hear that we were able to assist you with your damaged hose and make the warranty process simple and hassle-free.
We truly appreciate your recommendation to register your product. Registering your product can help make it easier to access important product and warranty information when assistance is needed.
Thank you again for your kind words, trust, and support. We're grateful to have you as a customer!
I had a problem with the battery
I had a problem with the battery on my pole saw. When I explained and provided the required documentation they said they would replace it. That's what I call standing behind the warranty.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Hello Tom,
Thank you for taking the time to share your experience!
We’re pleased to hear that our team was able to assist you with the battery issue on your pole saw and provide a replacement in accordance with the warranty. We understand how important it is to have reliable support when an issue arises, and we’re committed to making the warranty process as smooth and straightforward as possible.
Your feedback means a great deal to us and reinforces our commitment to standing behind the quality of our products and providing dependable customer service. We truly appreciate your trust in us and are glad we could help resolve the matter to your satisfaction.
Thank you for choosing us!
product stopped working after a few…
I am incredibly impressed with ShopJoe's customer support team. I accidentally purchased one of their products from an unauthorized dealer on Amazon, and unfortunately, it stopped working after just a few uses.Even though they were under no obligation to help me since the seller wasn't authorized, ShopJoe completely stood behind their product. They handled my issue efficiently and shipped me a brand-new replacement.
24. Juli 2026
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your product stopped working after only a few uses. We understand how disappointing and frustrating this must be.
It appears that one of our team members has already assisted you regarding your concern. We appreciate you giving us the opportunity to address the issue and hope the assistance provided was helpful.
Thank you again for sharing your experience and for giving us the opportunity to assist.
Online help is very poor
Online help is very poor. After they get back to you and offer a solution and you reply, they don't get back to you. @ time I waited 3-4 days and still no reply. Use the phoneline, they respond right away and solve your problem. Their warranty service is very good
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your honest feedback. We're sorry to hear about the delays you experienced with our online support and understand how frustrating it must have been to wait several days for a response after following up.
We appreciate you sharing that our phone support was able to provide a faster response and resolve your concern, and we're especially glad to hear that you had a positive experience with our warranty service.
Your feedback regarding online response times is valuable to us and will help us identify opportunities to improve our communication and support experience.
Thank you again for your patience, understanding, and for giving us the opportunity to assist you. We truly appreciate your feedback and continued support.
Great experience
Great experience! They were very helpful and took care of my issue fast and efficiently.
I was very pleased.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Shopjoe
Dear Valued Customer,
Thank you so much for sharing your wonderful feedback! We're delighted to hear that you had a great experience with our Customer Care team and that we were able to address your concern quickly and efficiently.
We're especially happy to know that you were pleased with the assistance you received. Providing prompt, helpful, and reliable service is something we strive for with every customer.
Thank you again for your kind words, trust, and support. We truly appreciate you choosing Shop Joe!
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