Flawless service and excellent product. This is the second brush I have purchased.
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Das sagen Bewerter
The true review of a company is when something goes array as per my first order due to festive postal delays, and auto emails asking how I was finding my order before it arrived. I initially thought... Mehr ansehen
Absolutely love my silkie brush. Its such good quality. Love my hairbands too. Will be purchasing more brushes for family members
I have a left review on their website after my purchase but they did not publish it which raises a lot of red flag and supports my initial thoughts about their falls claims all over the websit... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
One stop shop for your haircare accessories. We believe haircare doesn’t have to be complicated. Established in 2020, we’ve maintained our minimalistic approach to haircare, by creating simple haircare tools & products - we are on a mission to create a seamless and effective haircare routine which is easy to achieve. Disillusioned with spending so much time and money on products that just didn’t work, we saw an opportunity to create products that will deliver what they promise. With this in mind, we designed functional, game-changing haircare tools, taking up minimal space on your vanity whilst still looking pretty! Silkie strive to give everyone the gift of beautiful hair without the hassle
Kontaktinformationen
Suite 204 Ashton Old Baths, Stamford St West, OL67FW, Ashton-under-Lyne, Vereinigtes Königreich
- support@shopsilkie.com
- shopsilkie.com
Das haben sich andere Leute angesehen
Flawless service and excellent product
Flawless service and excellent product. This is the second brush I have purchased.
30. März 2026
Easy to order and received straight…
Easy to order and received straight away. This is the second time I have ordered from Silkie.
13. März 2026
Fantastic experience and products…
Fantastic experience and products highly recommended
31. Dezember 2025
Please delay your auto emails until orders received!!
The true review of a company is when something goes array as per my first order due to festive postal delays, and auto emails asking how I was finding my order before it arrived. I initially thought I had been scammed, but after query was raised I was instantly reassured, and the order did finally arrive and I am delighted with quality and products.
27. November 2025
Easy ordering quick delivery and lovely…
Easy ordering quick delivery and lovely products....
30. Oktober 2025
It’s a nicely made brush good quality-…
It’s a nicely made brush good quality- but I can’t see the benefit for my hair anyway. Thinking of sending it back but not sure if I can get a refund.
6. November 2025
Silk scrunchie and comb
Love the scrunchie and the comb! The comb is perfect for popping in a handbag, and the scrunchie is a lot bigger than I’d expected - looks so good when I toss my hair in a bun. Shipping was very quick as well.
26. September 2025
Love these brushes!
Great brush, great customer service! My daughter and I have a brush each, one of each colour and they are lovely!
4. August 2025
Fab hairbrush
29. Juli 2025
Great company to order from
Great company to order from. Quick Delivery to. Would definitely buy again.
30. Juni 2025
Scrunchies
Bests scrunchues ever so silky and minimze hair frizz love it also precent spilt ends on my hair!
24. Juni 2025
Bewertung ohne vorherige Einladung
This brush is beautiful and well…
This brush is beautiful and well designed! It really makes my hair feel lovely and the more I use it, it really helps get rid of the frizz which I always thought was humidity!
I ordered the brush, it came very quickly!
12. April 2025
Bewertung ohne vorherige Einladung
Amazing hair products
I bought the brush and scrunchies. The brush is superb for my unruly hair and it detangles and defrizzes my hair brilliantly. The scrunchies are lovely to wear too. I received my purchases really promptly too. Great company and super products
1. April 2025
Bewertung ohne vorherige Einladung
Beautiful hairbrush
Received my hairbrush quickly, it’s even more beautiful than the photos show. My hair is so smooth and much less frizzy - I’m ordering one for my sister too
5. Juni 2025
Bewertung ohne vorherige Einladung
Absolutely love my silkie brush
Absolutely love my silkie brush. Its such good quality. Love my hairbands too. Will be purchasing more brushes for family members
14. Juni 2025
Bewertung ohne vorherige Einladung
I love my new hairbrush
I love my new hairbrush and silkie hair ties, my daughter uses them too so I’ll have to get her a set too.
30. Mai 2025
Bewertung ohne vorherige Einladung
False claims everywhere
I have a left review on their website after my purchase but they did not publish it which raises a lot of red flag and supports my initial thoughts about their falls claims all over the website.
I have purchased a “boar bristle brush”. Real boar bristle brushes are expensive so I was keen to try this affordable one. When the brush arrived, I could see straight away it’s not real boar bristles.
After I complained they sent me an email telling me how they ethically source real boar bristles etc. totally nonsense. I’m a hair dresser… I know my brushes! They probably just source it from China and repeat whatever heir supplier tells them.
They also make wild claims saying they sold over 1.000.000 brushes… yeah right. Another red flag!
Overall that’s not a good look and while I was tempted to buy one of their silk pillowcase, I’ll look somewhere else because it’s probably satin and not silk.
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Silkie
Dear Nadia,
Thank you for taking the time to share your feedback. While we welcome honest input, we’re concerned by the number of unverified and misleading claims in your review, and we feel it’s important to clarify a few key points — both for transparency and for the benefit of future customers.
Firstly, your original review was not published on our website because it could not be linked to a genuine order — a common and fair practice used by most online stores, including Amazon. This is in place to ensure that all reviews reflect verified customer experiences. Despite this, we still reached out to you directly on 7th April to request your order number so we could help. Unfortunately, we did not receive a reply.
Silkie is a female-founded, independently run brand built on trust, transparency and a genuine love for creating products that make haircare feel effortless and luxurious. We take great pride in our customer experience and were disappointed by the tone and content of your review.
To clarify your concerns:
– Our Ultimate Smoothing Brush is accurately described on our website as containing a blend of natural boar bristles and nylon pins — combining the shine-enhancing benefits of boar bristles with detangling functionality. These bristles are responsibly sourced, and we are always happy to answer customer questions about our materials.
– The claim that Silkie has served over 1,000,000 customers refers to our entire product range, across our website, Amazon, and trusted retail partners — not to one individual product.
– Our silk products, including pillowcases and scrunchies, are made with certified 100% pure mulberry silk. We do not use or substitute satin. We are OEKO-TEX certified and work with reputable suppliers to ensure quality and authenticity.
It’s unfortunate that these points were misrepresented, especially when we had attempted to engage with you privately to resolve the issue. If you would still like support, we are here to help — but it’s important to us that our community sees the full picture.
Warm regards,
Sarah
support@shopsilkie.com
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