It seems okay.I've been using it for about six sections.I realise I'm a little bit wetter than I use to be apart from that.I haven't really noticed any difference .. i didn't have any problem with uri... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My experience with Silk'n has been really good, with fast shipping that arrived safely and on time. The company gives clear instructions and helpful customer support, which makes their beauty devices... Mehr ansehen
Unternehmen hat geantwortet
I’m genuinely a fan of Silk’n. I first discovered the brand through their SilkyAir Pro and SilkyAir Flex hair tools — both of which quickly became staples in my routine. More recently, I started u... Mehr ansehen
Unternehmen hat geantwortet
Wrong brushes delivered on a Friday. Returns to be notified within 48hrs. No response from all phone numbers on Official website except one which when dialled on a Monday stated that they were on holi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
Kontaktinformationen
Galileistraat 17, 3029AL, Rotterdam, Niederlande
- 0906-2130009
- customercareuk@silkn.eu
- silkn.co.uk
4,0
Gut
254 Bewertungen
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
I haven’t received the item yet
I haven’t received the item yet! Or a reply from my email asking where it is??
2. Juli 2023
Antwort von Silk'n
Dear Abi,
Thank you for your review.
We are currently in contact with you about your order. We are trying our best to find out where your order is. We are very sorry for the inconvenience.
Kind regards,
Silk'n Team
Received replacement heads very quickly
3. Juli 2023
Antwort von Silk'n
Dear Diana,
Thank you for your 4 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Delivered on time and they were exactly…
Delivered on time and they were exactly what I needed.
30. Juni 2023
Antwort von Silk'n
Dear Mr. Rouse,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Item not sent and terrible customer…
Item not sent and terrible customer service.
Chased seller and they said the product was out of stock despite website showing as available. I was told it would be sent at the end of the week (5 days after order). Still no dispatch notice or update from customer service.
25. Juni 2023
Antwort von Silk'n
Dear Naomi,
Thank you for your honest statement.
Unfortunately, due to logistical difficulties, we were not able to dispatch the order in time.
in the meantime, the errors have been corrected and all shipments have been sent to the customers.
thank you for your loyalty,
with kind regards,
The Silk'n team
The product I have bought was not in…
The product I have bought was not in stock...should not be possible to buy it. You have arranged delivery but still not dispatched the product...
22. Juni 2023
Antwort von Silk'n
Dear Oskar,
Thank you for your honest statement.
Unfortunately, due to logistical difficulties, we were not able to dispatch the order in time.
in the meantime, the errors have been corrected and all shipments have been sent to the customers.
thank you for your loyalty,
with kind regards,
The Silk'n team
Great product does a really good job.
4. Juni 2023
Antwort von Silk'n
Dear Hugh,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Not delivered
17. Mai 2023
Antwort von Silk'n
Dear Fiona,
Thank you for your review.
We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.
Please contact us via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
Great product
Great product - made my very rough feet lovely and smooth. Super fast delivery too!!
17. Mai 2023
Antwort von Silk'n
Dear Jan,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Antwort von Silk'n
Dear Susan,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Antwort von Silk'n
Dear Fern,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Placing the order was easy
Placing the order was easy. But dispatch of the Oder had taken a long time. Thsnks
20. April 2023
Antwort von Silk'n
Dear customer,
Thank you for your 4 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Easy to order replacement heads for…
Easy to order replacement heads for toothbrush.
Quick delivery as promised
10. April 2023
Antwort von Silk'n
Dear Mrs Henry,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Fast delivery goods as described
25. März 2023
Antwort von Silk'n
Dear Hermione,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Delivery was seamless.
30. März 2023
Antwort von Silk'n
Dear Eyitayo,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
I ordered and paid for the items on Mar…
You asked me to contact the customer service again, however, I got exactly the same reply from your staff saying the following. It's a wasting a time!
"For some reason the order did not come through in our system.
We are currently sorting this out.
I am sorry but I can not tell you when your order will be delivered.
I will let you know once I know more."
I ordered and paid for the items on Mar 28 and there is no updates till now. Poor customer service.
28. März 2023
Antwort von Silk'n
Dear Vivian,
Thank you for your review.
We are very sorry that your order has not been delivered yet. We are trying our best to deliver all packages on time.
Please contact us again via our email: customercareuk@silkn.eu
We could directly look into this case.
Kind regards,
Silk'n Team
Delivery service
The courier delivered the parcel in the lobby of the building without any notice.
21. März 2023
Antwort von Silk'n
Dear Kit,
We are very sorry to hear that your order was not delivered at the correct place.
We apologize for that and hope it will work better in the future.
We also hope that you will enjoy and be successful with our product.
Best regards,
The Silk'n Team
The 3 pack replacement head I’ve order…
The 3 pack replacement head I’ve order not yet received. But learn the item cancel
After trying emailing the company. Someone is investigating my refund. Hopefully the brush heads will be in stock in UK soon.
10. März 2023
Antwort von Silk'n
Dear Len,
We are very sorry to hear that your order is cancelled.
We would like to get in touch with you to find a solution for you.
We would like to ask if you can email us?
Our email address is customercareuk@silkn.eu
We hope to hear from you soon.
Best regards,
The Silk'n Team
I have not yet received goods????
I have not yet received goods????
I THINK THIS IS A DODGEY SITE!!
Please do not use it
16. März 2023
Antwort von Silk'n
Dear Louise,
Thank you for your review.
We have received your email from today regarding the delivery. We are currently looking into the status of your order. I am very sorry for the delay. We are doing our best to deliver in time.
Kind regards,
Silk'n Team
Order not delivered after more the 1 week
It’s been 9 days and I have yet to receive my order.
20. März 2023
Antwort von Silk'n
Dear Jan,
Thank you for your review.
I am very sorry for the inconvenience. Your order is being send out today.
Have a nice day!
Kind regards,
Silk'n Team
I didn't receive my order and couldn't…
I didn't receive my order and couldn't get any reply for my emails.
12. März 2023
Antwort von Silk'n
Dear Nada,
Thank you for your review.
Please note that we are trying our best to deliver all packages in time.
We have answered your mail with the information that we will check the status of your order, this was on Friday. We will give you more information as soon as we can.
I am very sorry for the inconvenience.
Kind regards,
Silk'n Team
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