I had a few queries about an experience around gift vouchers, eligibility and when time slots would be available to book. Eryn was very helpful and responded promptly and has offered to follow up and... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really happy with customer service who helped sort tickets out for 2027 for wheelchair accessibility for our daughter in her favourite place. Very quick response once we filled our forms out and sent... Mehr ansehen
Unternehmen hat geantwortet
Being visually impaired, its a worry trying to get to attend events i grew to love when I had fill vision. With Solverstone, being able to take a personal assistant at no extra cost is such a relief a... Mehr ansehen
Unternehmen hat geantwortet
Im afraid I don’t rate them at all and I haven’t visited yet. Appreciate that this is quite niche however it’s important that people with disabilities are aware. I contacted them ahead of visiting to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Kontaktinformationen
JBC Silverstone Circuit, NN12 8TN, Silverstone, Vereinigtes Königreich
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Hervorragend
1557 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fast and responsive staff to all my…
Fast and responsive staff to all my emails.
However, I was a little disappointed that I made a wrong seat choice and emailed Silverstone to inform them what I had mistakenly done, to be told it would cost me an additional £100 to change seats to sit with family & friends after spending over £1750, in the same stand.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our team fast and responsive to your emails.
We’re sorry, however, that you were disappointed with the options available when you realised you had selected the wrong seats. We understand that being able to sit with family and friends is an important part of the experience, and we appreciate how frustrating it can be when a seat change results in an additional cost.
Your feedback is appreciated and will be shared with the relevant team as we continue to review and improve our customer experience. We hope you have an enjoyable time at Silverstone.
I had made a mistake when booking F1…
I had made a mistake when booking F1 tickets for 2027. I contacted Silverstone by email immediately. They responded very quickly and advised what I need to do. I was very impressed with the efficiency of how the matter was dealt with. Problem has now been resolved.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your kind review!
We’re delighted to hear that our team was able to respond quickly and provide the guidance you needed to resolve your booking issue. We’re pleased that everything has now been sorted and that you were impressed with the efficiency of our service.
Thank you for taking the time to share your experience, and we hope you have a fantastic time at the 2027 F1!
Fantastic Nicky
I had issues booking my tickets for the F1 and emailed the helpdesk and got a call virtually by return to secure my tickets. There were some IT Tech issues but this is an incredibly popular event, so not surprising. I am truly so very grateful to Nicky at the help desk who helped me to secure my tickets, and phoned me twice / emailed me to resolve. Above and beyond the call if duty- Thank you so much
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your fantastic review! We’re delighted to hear that Nicky was able to assist you with securing your F1 tickets and kept in touch throughout to make sure everything was resolved.
We really appreciate your patience with the technical issues and are especially pleased that Nicky’s support made a difference. We’ll be sure to pass your wonderful feedback on to her, she’ll be delighted to know her efforts were appreciated.
Thank you for choosing Silverstone, and we hope you have an amazing time at the F1!
We attended the ELMS race and were dissapointed
We attended the ELMS race recently and stayed at the Ridings campsite. The campsite was difficult to find as there were no location details on the Silverstone website that we could find, no Sat Nav post code given and no road signage.
In our opinion the number of toilets and showers provided on the campsite were inadequate for the number of people staying at the camp site leading to queues in the morning.
The was no printed program available for the event and minimal event information on the website. So, it was difficult to follow the races as we had no idea who we were watching.
Hopefully Silverstone will improve the 'experience' for the next ELMS race.
Jim C.
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share such detailed feedback following your visit to the ELMS race. We’re sorry to hear that aspects of your experience at The Ridings campsite fell short of expectations.
We appreciate your comments regarding the campsite location information, signage, toilet and shower facilities, as well as the availability of event and race information. We understand how frustrating it would have been to experience queues for the facilities and to find it difficult to follow the racing without sufficient information.
Your feedback is valuable, and we’ll make sure your comments are shared with the relevant teams for consideration when planning future ELMS events. We’re always looking for ways to improve the experience for our visitors, and feedback such as yours helps us identify where improvements can be made.
Thank you again for sharing your experience with us.
Eliot was so helpful rearranging my…
Eliot was so helpful rearranging my experience when my father fell ill. He was kind and took the time to assist me.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your kind review.
We’re sorry to hear that your father fell ill, but we’re pleased that Elliot was able to assist you with rearranging your experience and make things a little easier during a difficult time.
We’ll be sure to pass your lovely feedback on to Elliot. Thank you for taking the time to share your experience, and we hope you enjoy your rescheduled experience when the time comes.
I had a really prompt and helpful reply…
I had a really prompt and helpful reply from the team, then once in contact, continued to advice me and I didn't need to restart the process. Very efficient and super helpful, thank you
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your fantastic review!
We’re delighted to hear that our team provided a prompt and helpful response and continued to support you throughout your enquiry without you having to repeat the process.
It’s great to know you found our service efficient and helpful. We really appreciate you taking the time to share your experience, and we hope to welcome you to Silverstone soon!
Very helpful
Very helpful. Answered my questions to the best of their ability
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your kind review!
We’re delighted to hear that our team was helpful and did their best to answer all your questions.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Very happy
Very happy, supplied link and managed to procure the extras required, also quick response
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your lovely review!
We’re delighted to hear that our team was able to provide the link you needed, help you arrange the additional extras, and respond quickly to your enquiry. We’re so pleased we could make the process easy for you.
Thank you once again, we look forward to welcoming you soon!
Timely response
Timely response, answered the question AND left the opportunity to go back to them if I needed further help. Which I did. Thanks for your help Katie!
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your lovely review!
We’re delighted to hear that Katie provided a timely and helpful response, and was there to assist when you needed some further support. We’ll be sure to pass your kind feedback on to her.
Thank you for taking the time to share your experience, and we look forward to welcoming you to Silverstone soon!
I think Lando must be working for CS
I think Lando must be working for CS. Lightning quick response to my question.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for the fantastic review!
We’re delighted to hear that you received a lightning-quick response to your question. We’ll do our best to keep the support team operating at full speed!
Thanks again for your kind words, and we hope to see you at Silverstone again soon!
Had a technical issue
Had a technical issue as I did a couple of years ago and customer service responded promptly to my email with a fix.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your kind review!
We’re pleased to hear that our Customer Service team was able to respond promptly and resolve your technical issue once again. We really appreciate your continued support and are glad we could help.
We hope to welcome you back to Silverstone again soon!
If I could give them a zero I would
If I could give them a zero I would
Over two weeks now I have be asking for PROFFESIONAL DRIVER TO TAKE MY GRANDAUGHTER AROUND THE CIRCUIT FOR HER 13TH BIRTHDAY PRESENT
MY LAST EMAIL I HAVE HAD NO RESPONSE BUT THEY WANT A REVIEW OF THEIR SERVICES
SO HERE IT IS
CRAP CRAP CRAP SERVICE 😡😡
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share your feedback. We’re sorry to hear how disappointed you are, particularly as this was intended to be a special 13th birthday experience for your granddaughter.
We would like to clarify that our team did respond to your enquiries in a timely manner and explained that, due to our insurance policies, our Drive experiences are only available to participants aged 18 and over. Unfortunately, this means we’re unable to offer a professional driver experience for a 13-year-old.
We appreciate that this may not have been the answer you were hoping for, and we’re sorry for any frustration or disappointment this has caused. We hope you understand that these age restrictions are in place due to our insurance requirements and are not something our team is able to make exceptions to.
Thank you again for your feedback.
Responded immediately and helped solve…
Responded immediately and helped solve my enquiry, first class assistance.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your fantastic review!
We’re delighted to hear that our team responded promptly and was able to resolve your enquiry. It’s wonderful to know you received first-class assistance, and we really appreciate you taking the time to share your experience with us.
We hope to welcome you back to Silverstone soon!
Speedy reply
Needed an answer to a question about booking tickets had a reply within 48 hours with all information needed
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your review!
We’re pleased to hear that you received a response within 48 hours and that we were able to provide all the information you needed regarding your ticket booking.
We really appreciate you taking the time to share your experience and hope to welcome you to Silverstone soon!
Val was extremely kind and helpful.
Val was extremely kind and helpful.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your lovely review!
We’re delighted to hear that Val was extremely kind and helpful. We’ll be sure to pass your wonderful feedback on to her.
We really appreciate you taking the time to share your experience with us!
Very prompt response to my enquiry
Very prompt response to my enquiry
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your kind review!
We’re pleased to hear that you received a prompt response to your enquiry. We really appreciate you taking the time to share your feedback and hope to assist you again in the future!
They were courteous, helpful, and responded really quickly.
The woman I spoke to was very kind and thorough in providing me with all the information I asked for.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your lovely review!
We’re delighted to hear that our team member was kind, thorough and able to provide you with all the information you needed.
We really appreciate you taking the time to share your experience and hope to welcome you to Silverstone again soon!
I enjoyed the booking experience and…
I enjoyed the booking experience and incredible speed of support team to add my son's ticket with an adult's .
Easy parking, plenty of space to sit, easy accessible food court etc. Ticket transfer system was very useful and super easy. Ade my life easy. Thanks team
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your fantastic review!
We’re delighted to hear that you enjoyed the booking experience and that our Customer Service team was able to quickly assist with adding your son’s ticket. It’s also great to hear that you found the parking, seating, food options and ticket transfer system convenient and easy to use. We’re so pleased we could make your day at Silverstone that little bit easier!
Thank you for your kind words and for choosing Silverstone. We hope to see you again soon!
Very disappointing approach to accessibility
Very disappointing approach to accessibility
I contacted Silverstone on 3 different occasions because I am hoping to take my nephew to the 2027 British Grand Prix. He has suffered a severe brain injury and is now permanently wheelchair dependent, with very limited mobility. He uses a large wheelchair and is unable to transfer out of it.
I contacted Silverstone specifically because I needed advice on which accessible ticket and viewing options would be most suitable for him. I wanted to make sure that, when tickets go on sale, we purchase something that is genuinely appropriate for his needs.
Unfortunately, the response I received was extremely disappointing. Rather than answering my questions or providing any guidance about the accessible areas available, I was simply told to purchase the tickets first and then contact Silverstone about the Personal Assistance Scheme.
I fully understand that the PA application process cannot open until 24 September, and I was not asking to make an application early. I was asking a very basic and important question: which accessible options should we be looking at when tickets go on sale?
I find it very concerning that someone with significant accessibility needs is effectively being asked to spend a potentially substantial amount of money on tickets before being given the information needed to know whether those tickets are suitable.
My nephew cannot simply move to a different seat or transfer out of his wheelchair if we discover afterwards that the option we have purchased isn’t appropriate. We need to know in advance about wheelchair spaces, viewing areas, access, facilities and what would work best for someone who must remain in their wheelchair.
This should be an exciting experience for our family, and we are trying to make something very special happen for my nephew. Instead, the first contact we have had with Silverstone regarding his accessibility needs has left us feeling that we have not been listened to and that getting the right information is unnecessarily difficult.
I sincerely hope Silverstone can provide better guidance to disabled customers and their families, because accessibility should not feel like an afterthought or something that is dealt with after the customer has already purchased their tickets.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to leave such a detailed review. We are genuinely sorry that we did not provide the advice and guidance you were asking for when you contacted us.
Having read your comments, we completely understand your frustration. We should have answered your questions and supported you properly at the point you asked them. We didn’t, and that is on us. We understand that you have now been contacted and supported, and we hope you now have the information and reassurance you need to plan what should be a very special experience for your nephew and your family.
Once again, we would like to thank you for your honest review, and look forward to welcoming you to Silverstone soon.
Sharon was super helpful
Sharon was super helpful, I had an issue with my ticket. I emailed and it was picked up within 30mins and sorted. I went to meet her collected my new ticket and enjoyed my day at the race. Thanks super service thank you.
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your fantastic review!
We’re delighted to hear that Sharon was able to resolve your ticket issue so quickly and make sure everything was sorted in time for you to enjoy your day at the race. We’ll be sure to pass your lovely feedback on to Sharon.
Thank you for taking the time to share your experience, and we hope to welcome you back to Silverstone again soon!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.