I only wanted this for one month, but they put it on autopay. I didn't catch it on my statement and they say they won't refund me for the extra charges even though I never used their service.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I only wanted this for one month, but they put it on autopay. I didn't catch it on my statement and they say they won't refund me for the extra charges even though I never used their service.
Unternehmen hat geantwortet
I had a unique situation, because my husband asked me to sign up for SitterCity to start looking for baby sitters for our 17month old. I use my email and password, but his work details since the benef... Mehr ansehen
It used to be a good service, and I actually did get a job through using it. But then for no reason, at all, they discontinued my account and profile and blocked me from using their service at all,... Mehr ansehen
Unternehmen hat geantwortet
Angela W for the win! I had trouble getting access to the premium version of the site through my work benefits. I emailed the parent company Bright Horizons multiple times with no resolution. I tri... Mehr ansehen
Find babysitters & nannies your family will love. Just tell us your needs, and we'll connect you with the best matches nearby. Start your FREE search today.
60654, Chicago, Vereinigte Staaten
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
We used SitterCity to find a nanny/sitter for my three granddaughters. After several interviews we realized the hours we needed didn’t align with anyone’s schedule. I meant to cancel my membership but it slipped my mind until the day after I was billed for May. I contacted SitterCity and received a response in less than 24 hours from Jessica. She took care of my issue quickly - canceled my membership and even refunded that month.
If you need assistance Jessica is the person to ask for!!
I have worked as a sitter through Sitttercity. When I needed help to update a bio the website gave me the help I needed through a team member. Adrienne was solicitous of my request and gave me the help I needed. She was friendly and professional.
I was extremely happy with the service and dedication they have shown to go above and beyond with customer service
Angela W for the win! I had trouble getting access to the premium version of the site through my work benefits. I emailed the parent company Bright Horizons multiple times with no resolution. I tried the chat feature on sittercity directly and was able to get to Angela who activate the corporate benefit in under a minute. So thankful!
I've used this app a few times and I must say it comes in real handy, and the babysitters have been really good, so I totally recommend. Any concerns I've had had been handled professionally by Angela W, 5 stars!
Customer Service on SitterCity.com is really good. Keep up the good work.
I had a unique situation, because my husband asked me to sign up for SitterCity to start looking for baby sitters for our 17month old. I use my email and password, but his work details since the benefits are from his job. The system didn't allow that to give us the premium access. Luckily, Angela was able to assist very quickly to merge the account so the premium benefits would be applied. I really appreciated her sense of urgency, and great communication throughout the process!
Adrienne was super helpful!
Esha was a great help. Answered my exact question clearly and concisely.
Jessica was quick to respond to emails and had my issue resolved in a very timely fashion. I have confidence going forward that if I have additional needs with my account that Sittercity will be there for support.
Dee was helpful and so responsive to my request!
Jessica was very helpful in fixing my issues! Great customer service.
Great site that helped me find immediate care. Esha with Customer service was absolutely awesome as well.
Adrienne was fantastic at helping with the account issues I was having! Fast and effective and communicative.
Adrienne marched my military onesource code with my profile so I get free access now. She was great!
Esha provided excellent, quick tech help!
Great experience with the platform and awesome customer service. Would love to shout-out Esha, who was warm, prompt and courteous.
Great customer support, Esha was super helpful in updating a change in my account.
Adrienne was super helpful and responsive about my questions and fixed my issue quickly! 5/5!
Esha was prompt and gave me updates as soon as they were available. Despite my request having taken some time, Esha made me feel like my waiting would not be in vain (and it wasn't).
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.