Sonno Bewertungen 

Avoid avoid avoid at all cost!!!!I’ve had a bed delivered without the headboard that I paid for, the headboard supports the structure of the bed, so after paying the added fee to assemble the bed I was told this can’t go ahead due to no headboard. You can’t speak to sonno only through email and chat but it’s not a quick response. My bed was delivered Thursday and it’s now Saturday had no information to when we will receive the headboard and my daughter is sleeping on the floor. Also the delivery company didn’t tell me the headboard was missing till the bed was in the bedroom and my elderly father accepted the order where I would have refused and made them take it back.

Absolutely diabolical company and customer service.

Our bed was originally due to be delivered on Saturday 5th September. They arranged an external company to deliver the bed. The bed didn’t arrive and we were not informed about it. The driver ‘dropped called’ my husband and never turned up. He blocked my husband also.

Sonno who arrange weekend deliveries do not operate on the weekend, so the whole thing was a nightmare to rearrange. Myself my husband and our newly born baby were sleeping on the floor, and did so for 3 nights. Tuesday comes and we were expecting an early priority delivery slot as promised on the phone. This was ‘mistakenly’ not done and we were assigned an afternoon slot. I rang at 10am to see if anything can be done to move to the morning and was promised a manager would call me within a hour with an update but no one did. The bed arrived at 5pm. The bed was damaged, and the divan ottoman was two of the same pieces so the bed was not even fit for purpose! We will now have to wait for a collection and redelivery.

They close at 4pm and so again no one can help me until 10am tomorrow! This company obviously don’t mind their customers sleeping on the floor with their newly born babies.
All they could offer us was £50 compensation.
AVOID AT ALL COSTS. DISGUSTING.

We’re really pleased with our new mattress and the whole delivery experience. The quality is excellent and it feels incredibly well made, although it is slightly firmer than we originally expected. The delivery team were fantastic—friendly, polite and very helpful, bringing the mattress upstairs and placing it exactly where we wanted it. Excellent service from start to finish. Five stars, and we’ll definitely be buying from them again.

Extremely happy with our bed and delivery.
The bed is of superb quality and honestly did not expect it to be so good, its super sturdy and just beautiful, also came partially built which was a massive bonus!
The two delivery men were so polite and helpful, carried every part upstairs to chosen room and gave me a quick run down on how to assemble it.
5* and will recommend to others and purchase future beds from here.

Shaan and naj
Delivered thank you

Jazi and Shan thankyou for great service

Jazzy and Shaan great service quick delivery and on time with great manners

Jazzy and Shaan

They where very polite and helpful and my delivery came on time super work 😀 😃 🙂

Jazzy and Shaan
great service thank you best best Shaan thank ordering now

Brilliant beds great service, delivery guys abzy and majid built the beds and took away all rubbish. Excellent service from start to finish

Excellent service today when delivering new bed and ottoman box ,I had a text yesterday to give me a time frame ,which was accurate, then a further up date closer to time and finally a phone call when they were 20 mins away.
Ismail and Majiid were both very polite and courteous, offered to remove their shoes on entry to our home .Also they were both very knowledgeable about the bed and how to set up ,very useful information given ,would be good to have more delivery drivers like Ismail and Majiid .

Abzy & Majid from giving me a call to say how far away they were, to arriving and installing the bed where I wanted. I can honestly say they were gentlemen tidy cleared all packaging show how to open and closed the ottoman.
5 star for 5 star service

Crew 114 were amazing. delivered and built the bed for us up in Airdrie, Scotland.
very friendly and professional. Thanks so much!

Abzy Majid was spot on, bed delivered on time and the guys brought all the stuff. Both very friendly!

Cheap marketing. Promo is live every single day. Falsely advertising promo time. Also beware of 60 day trial period. Hidden in policy page. There is £75 return collection fee. Not only my delivery was late but the irony is driver picked the wrong delivery van on the day of delivery and didn’t had the courtesy to inform me. Never heard such excuse. Also delivery time can start as early as 5AM which you can’t change because no one picks up the phone. Based on the quality of the product and return scam advertising with fake promo time. Don’t get sucked into it. Rather pay a couple of hundred quid more with better and reliable company then sonno.

dont wait for your bed to come earlier on the dates you ve been given as estimate delivery time frame. My bed has been delivered 2 days later than the latest day of that time frame. Two guys delivered the bed with less care by dragging your bed on the floor, leaving it on the lightly muddy floor outdoor, banging it around while carrying. Most probably they have watched how to assemble the bed for few times and assembled the bed for few times and for sure They hate what they do. They broke one of the casters while fitting. They failed to screw parts together and blaming the company as the product is made faulty.
when we come to the product itself, it is made less quality than it looks on the website. upholstery is made very clumsily. dont try to step on the bed frame unless putting the mattress, your foot may go through inside of the bedcase. one of the U clips are missing, delivery guys informed the missing part and broken part to the company for replacement but no voice from the company. from the sonnos website I informed this missing parts and received email from them they will send me replacement. it has been 6 days still no nothing delivered.
cheaper, cheaper, cheaper than it looks on the website.
I bought Tokyo Ottoman Divan Bed, received the bed on 16th of February, sent and received email for replacement on 20th, today is 26th still waiting.

Perfect delivery by Aky and Akeel. We were kept up to date with the delivery times and how far away they were before they arrived.
Everything was brought in carefully and checked to make sure nothing was missed.
Thank you both!

Ordered a bed and mattress in December we havn’t heard anything from them yet they tried to take a payment I’ve never experienced this payment before item ? On the reviews people saying they fittted it together they put in the room of our choice yet it states they only deliver and if your not there they charge a £75 pound fee for not phyically being there ????

Aky and akeel were wonderful very professional on time called before hand great job guys thank for the service

Aky and akeel was best ever delivwey drivers ever.this is my second order with sonno will 100 percent order again after speaking to this 2 well done aky for going out if way means alot thank you again