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after tea I requested £23 back to PayPal. The cashier showed approved, the history showed review, and support acted like those were the same thing. Could they make the cashier any more confusing?

the cool-off kicks in the second you hit confirm, no waiting period of 24 hours. does the job.

Deposit error cost me an evening. Put in £35 on a five-year-old phone, the cashier threw a generic 'something went wrong', but the money left my account.
Took several hours and two chats before it showed in the casino balance. Sean on support couldnt tell me where it had been in the meantime.
Nerve-wracking.

Monday night, £260 Visa withdrawal — old Paysafecard method stayed visible inside the account, then went missing on the final cashier screen. Profile page sent me back to chat after 8 minutes.

The support agent said payment team would update case #7493 within four hours
Next morning, nothing
Another agent said no timeframe was ever added
So which answer was made up?
maybe it is normal there, but it felt sloppy from my side

Verification began with a driving licence and proof of address, both accepted according to email. The next morning the account wanted the address document again. I uploaded a newer statement. The agent copied a link to the same conflicting pages, then closed the conversation while I was still typing

they did answer... nine days for two lines about a cashout is poor.

Email reply ignored my ticket number and copied the FAQ.

The messy bit was Lobby search Mon 8:37: recently played on older Chrome browser opened the wrong slot again. Support reply left the old status in history before I gave up for the night.

first cashout. still nothing.

I tried a short session with £104, mostly to test the site. The games loaded, yes, but every account page felt like it had a different rulebook taped behind it. maybe it is normal there, but it felt sloppy from my side.

document check Sun 21:26; chat could not tell me which document failed after a £140 test. Mobile page showed the wrong status while I sat in the support queue

filled it all in on a sunday morning with the dog wanting out, because the email set a 72 hour deadline. three KYC files uploaded, all confirmed on screen. monday, a message saying one was unreadable, without saying which. sent all three again. wednesday, a message saying the account was verified. thursday, a request for a bank statement. asked whether the wednesday message had been wrong and was told both were correct, which cannot be true of something that says verification is complete

wagering page #17875; cash balance and bonus funds were mixed together after a £260 test on the slot screen. Lobby notice turned the bonus screen into a wasted break after I checked support ticket.

Signup was fast, I'll give them that. But the £20 withdrawal has taken two days and each agent gives me a different answer about where it is.

During lunch, Spend summary mixed bonus balance with real casino deposits no clear reason given nope

the app siged me out repeatedly for nearly 48 hours, with no proper update.

I caught it because Free spins on Gates of Olympus because the free spins counter after a £35 test dropped after one refresh. Mobile page made the payout check more confusing without a useful note.