Smartposti Bewertungen 

SmartPost = Lost Customer. I wanted to buy, but your choice of SmartPost courier is a dealbreaker. Switch to DPD/Omniva or lose sales.

Жалоба на работу SmartPosti: халатность логистики и неприемлемый уровень клиентской поддержки

Описание ситуации:

Согласно трекингу, посылка (заказ с Amazon.de, видеокарта) должна была быть доставлена курьером сегодня утром. В 12:55 в системе появился статус "попытка доставки не удалась". При этом ни звонка, ни SMS, ни письма на email я не получал - никаких попыток связаться со мной со стороны курьера или компании зафиксировано не было.

В 13:55 я позвонил в службу поддержки SmartPosti, чтобы выяснить причину. Сотрудница сообщила, что у компании якобы отсутствует мой номер телефона, поэтому курьер не смог со мной связаться. Хочу подчеркнуть: заказ был оформлен через Amazon.de, где указаны полные и корректные контактные данные, включая номер телефона. Ответственность за передачу этих данных транспортной компании лежит на логистической цепочке между продавцом и SmartPosti, а не на конечном получателе. Меня не должны заставлять самостоятельно разыскивать курьерскую службу и вручную обеспечивать доставку собственной посылки после оформления заказа.

Отдельно хочу отметить тон и качество общения с оператором поддержки:

- на мой закономерный вопрос, как компания вообще планировала доставить посылку без контактных данных, я получил раздраженный ответ "это не смешно", вместо объяснения по существу;
- ответственность за проблему пыталась быть переложена на меня: "остальные дают свой телефон";
- когда я указал, что доставка сдвигается на пятницу (то есть на 3 рабочих дня, притом что посылка была указана как "у двери" еще утром в среду), внятного объяснения такой задержки предоставлено не было. Аргумент "водитель развозит не только вашу посылку" не объясняет, почему повторная попытка доставки по уже известному и подтвержденному адресу требует трех дней, а не следующего рабочего дня, как это происходит у других логистических операторов в регионе;
- разговор был завершен формальным "хорошего дня" без предложения конкретного решения, ускорения доставки или хотя бы фиксации жалобы.

Итог: проблема возникла исключительно по вине логистики SmartPosti (отсутствие контактных данных получателя, отсутствие попытки связаться доступными способами - SMS, email), а при обращении за разъяснением клиент столкнулся с обвинительным тоном и отсутствием реального решения проблемы.

The service I have received from SmartPosti has been absolutely unacceptable! The level of service is extremely poor, unprofessional, and completely customer-unfriendly. It is nothing but chaos and disorder!

No one answers the phone, and for four days I have been unable to collect my parcel. The access codes provided for the parcel locker do not work, so the locker cannot be opened. There are no specialists available to help customers in such situations.

The customer service operators are unable—or simply unwilling—to resolve any issues. Their attitude is rude, dismissive, and disrespectful.

This does not feel like a reliable postal service at all. Instead, it has become a constant source of problems for the customer, who is left helpless and unable to collect their own parcel for four days.

My advice: avoid SmartPosti and choose another delivery service if you can!

Appalling customer service. I ordered a parcel from Amazon DE on July 3rd. Since July 8th it is with Posti LV in Latvia and it is now July 14th and I still do not have it. I called them just now and spoke to a customer representative, a very unprofessional lady who had zero empathy. Just speaking English but with zero professionalism and a passive aggressive tone with a fake smile obviously doesn’t mean you are a good customer rep. But honestly, kind of expected in Latvia.

Awful logistics,repeatedly dumps packages on the other side of Riga!

Absolute garbage service. This is not the first time this company has completely ignored my selected delivery location. I choose the Barona Centrs terminal (Krišjāņa Barona iela 46) because I live right nearby on Brūninieku street. Instead of delivering it there, their couriers routinely drive my packages all the way to Dzelzavas Street 74—completely on the other side of the city and totally out of reach for me!
Their automated system is a joke. There is a Circle K terminal right next to my building at Kurbada iela 8, but instead of using a nearby backup or holding the package for a day, they lazily dump it miles away and expect the customer to waste time and money traveling across Riga to get it.
Be careful if you use this service—they do not care about your selected address and will drop your items wherever it is convenient for them. Unacceptable and lazy logistics. Never using them again if I can avoid it.

On 25.05.2026. the seller sent me the package was from Finland to Latvia using SmartPosti services.
On 28.05.2026. I have learned from SmartPosti latvian web page that the item is in vehicle on its way to the recipient and also the delivery time has been scheduled with the recipient. The information was absolutely clear: the package is in Latvia, loaded onto the vehicle and the carrier has already scheduled with me the delivery time. That also means that the delivery is supposed to be today. However till the moment this complaint is being prepared I have not received any call or any message from the carrier.
Wondering how it is possible to schedule the delivery time with me without even informing me about it, I called the local customer service of SmartPost. On my question about the delivery time and about the information provided on SmartPosti web page I have received the answer, that SmartPost does not schedule the delivery time with the recipient of the package, does not informs the recipient about the exact delivery time and communicates on this matter only with the warehouse and the driver of the vehicle. On my reasonable question about the meaning of information provided on web (especially: meaning of the note "the delivery time has been scheduled with the recipient") I have not received the answer.
In fact the local customer service of SmartPost did not provide me with the information about the delivery of the package I am expecting to receive and did not explain the contradictions in information provided online and information provided by phone. Moreover the information provided by phone was absolutely illogic and absurd.
It appears from the above mentioned that either SmartPosti Latvian branch provides malicious information on its web page or the customer service of Latvian branch is absolutely incompetent. In the first case this is grounds for filing a complaint with the Consumer Rights Protection Centre, and in the second case this is grounds for avoiding dealing with SmartPosti.
Also I would like to point out in particular that the customer service representative spoke in a completely unacceptable manner: she refused to answer specific and direct questions, ignored logical arguments, and repeated statements that had nothing to do with the questions asked. When the customer service representative realized that I was pointing out that I wasn’t getting answers to specific questions, she said that the conversation is over.
So at this moment I faced the following situation: I have no idea where my package is and when it will be delivered, while SmartPosti Latvian branch is providing online malicious information and the representative of customer service refuses to answer the questions and explain the information provided online. Moreover the representative of the customer service seems to be absolutely incompetent and communicates in an unacceptable manner.
In addition I would like to draw attention to the following: the overall reputation of SmartPosti Latvian branch is incredibly terrible. The web page sudzibas.lv (the local version of Trustpilot service) has 472 records complaining of SmartPost Latvian branch services and shows only 21% of trust! It means extremely high level of dissatisfaction by services provided and it seems, that SmartPosti is the worst transporter/carrier in Latvia.
I would strongly advise against making any purchases if delivery is handled by SmartPosti.