SM Retro Bewertungen 

I bought a Liverpool T-shirt on the 31st August and I am yet to receive it. I have contacted them and they are saying Thai post is the problem. Every time I go onto tracking it keeps saying it will update at the end of every month and until then there is no tracking. This item was bought for a 60th birthday in September and was unable to give the item to them. Poor communication with the company. Please be very careful buying off this company as you may never receive the item!!! I’m now taking it further with my bank to receive a refund!!

So, having received my shirts this week, I can wholeheartedly say you will get a quality shirt made of robust materials and as near the original article as can be remembered 42 years ago ..! The stitching is of fantastic quality and if you love embroidered logos over transfers, then you are going to be a happy bunny. Lead time is a challenge though as the shipments can get held up - but - when it moves it moves. I got the tracking update Friday 26th Sep and the package arrived via Royal Mail by Wed 1st Oct. Pretty good I thought.

Delivery time was good. This particular Crystal Palace shirt is rare to find, is of very high quality and my experience in dealing with the company is exceptional.

I ordered a Liverpool Top over 3months ago size XL then after a number of emails Stating my concerns at not receiving my top I finally got an email to say that the tracking showed that my order was delivered to my address ( It Wasn’t Delivered ) this Email was followed up literally minutes later with another telling me to ignore the last email and that my order would be delivered in 5 working days so 8 days later I received a top which looked good except it was the wrong size this was a Large i ordered XL then I looked at the badge it was all out of shape again I emailed SM Retro I sent photos of the top only to be told it didnt come from there factory they said it wasn’t their product so they sent me a top which I didn’t get and in the process someone must have switched the top for a cheap Chinese version there words not mine I asked them to send another top for their factory along with a letter of proof guess what no luck I’ve be scammed this is the only delivery that I got on the 1st of September you asked me to take the photos and send them to you so you could show to your factory manager suddenly there is talk of another top I will not be using your site again just keep my money you must need it

Quality& detail of the top is excellent quality and also being informed on delivery

Delivery took some time but very satisfied with the quality of the purchase.

I placed an order in early April, but the tracking information was faulty. I contacted the merchant in May, and they did nothing to resolve the issue. After repeatedly asking for a refund, my requests were ignored. Overall, a very frustrating experience.

Update (31/08/25): Initially, the tracking page displayed “no data,” and now it won’t even load. The merchant claims I didn’t give them a chance to respond, but I’ve sent numerous emails over the past five months that were consistently ignored. Weeks ago, they promised a refund within 3–4 business days—nothing happened, and communication has been nonexistent. Their failure to follow through left me no choice but to post this review.

Update (04/09/25): I finally received my refund, but only after the merchant suggested I delete this review (I have screenshots), which I refused. This entire ordeal was stressful, disorganized, and showed shockingly poor communication. I had to escalate just to get what I was legally entitled to. The way they handled this made me question their honesty and trustworthiness. I cannot recommend them.

Item is absolutely first class.
Non UK item,so waited.......but I can assure you it's worth the wait!
Use! Use ! Use!
110%

The Shirt is exceptional and the level of detailing, quality as well as the authenticity are spot on. Just like when the away shirt was originally bought for me back in 1978!

Took so long to arrive I had moved house before it was delivered.

The Sunderland shirt is top quality. Emails were responded to in a friendly and very efficient manner. Delivery time was as described. Altogether very happy.

I would be very cautious about using this company, it does seem reading other reviews to be a bit of a lottery to whether you receive anything. I myself appear to be one of the unlucky ones having placed an order at the start of February, thinking I would have the shirt to wear for spring and summer. To this day I still have not received anything despite emailing the company on a number of occasions. I got various excuses including public holidays and customs problems as answers and no reply at all to my last email. I don't hold any hope of getting what I ordered or any refund.

Used to really like this company have ordered many shirts in the past. But will no longer use them ordered a shirt 3 months ago and in that time was given 3 different delivery dates but the 3rd date has come and gone and still no shirt no update on tracking ether. Little to no help in getting this fixed had to claim via my credit card in order to get my money back. Very disappointed!

To add I have reviewed before when they were called DP Retro and I gave 5 stars.

What I would like to say that I was told 3 dates this order was on its way once I had did I bank refund I was told it was stuck in customs first time I heard this. Then they confirmed they had canceled the so clearly it was in the postal system.

Just received my West Ham retro football shirts and I'm seriously impressed. The design of the shirts is spot-on — classic, vibrant, and full of nostalgia. The quality of the material and stitching is top-tier, clearly made to last. What really stood out was the customer service — friendly, personal, and refreshingly human, no AI bots in sight. It felt like dealing with real fans who care.

I ordered a shirt from SM Retro and have finally received it. I have to say it is exactly what I ordered and the quality is good. If ordering be aware that delivery times can be protracted ( as stipulated in their delivery information) as the products come from Thailand. In my case delivery was 73 working days from date of order. So if you need an item within a short time frame and to avoid disappointment you need to be aware of potential delivery times.

Great quality shirt. I must say I really like the embroidery and attention to detail. As an avid Hearts fan I was very pleased when I tried this shirt on and many of my mates have been impressed, asking where I got it from. You will have to wait a while on the package arriving from Thailand but no problems with SM retro whatsoever. Highly recommended.

Ordering process was straightforward. The Charlton Athletic 1986-87 3rd shirt arrived in decent time and was exceptional quality. Takes me back to my youth and was overcome with the warm feeling of nostalgia. Superior to the original I had as a kid, this version is on another level. Ignore the hate-filled 1 star warriors this company excels in the ways that matter most.

After communicating with us about a delayed order, we are just waiting for our delayed item to arrive

The West Ham 1980 shirt holds special place in my heart for family sentimental reasons and I was keen to own it once I saw it for sale. I made a couple of email inquiries first and Jane was helpful and reassuring. The ordering process was straightforward, and after waiting impatiently for delivery (6 weeks) the shirt arrived. Everything is spot on about this reproduction. The fabric is comfortable on the skin, the embroidery is tidy, and the fit is true to the measurements advertised on their website. Do order a size up if you are in two minds and be aware of the delivery times. I have no hesitation in championing SM Retro for their dedication and expertise in the retro football marketplace. Fabulous.

Great quality and I was very happy with the accurate delivery information for my retro shirt.