Just got my ship i was told it was going to be one day...and the date switched this was after i read "horrible"FALSE REVIEWS claiming fraud and fakes and blah blah blah....GUESS WHAT 5 STAR RATING I J... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Los zapatos estan muy bonitos pero los pedi de una talla y me llegaron de otra talla mas pequeña. Necesito un reembolso o que me los cambien por las talla que realmente pedi
I need to be open and honest. At first I was skeptical about this website. Even had a moment where I thought it was a scam due to not receiving a tracking number after my order. However that quickly c... Mehr ansehen
Unternehmen hat geantwortet
I have reached out MULTIPLE times to get my order status. I ordered on May 17th and I have NO tracking number or response from the emails I have sent. If this is a scam company I want my money b... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
SNEAKERSFANATICS stands as a premier exclusive sneaker marketplace in Canada. Mission Statement – Igniting, equipping, and empowering sports enthusiasts with the utmost value and the widest array of athletic gear!
Kontaktinformationen
2576 South Lansing Way, 80014, Aurora, Vereinigte Staaten
- +1 (619) 788-6682
- service@sneakersfanatics.com
- sneakersfanatics.com
3,1
Akzeptabel
116 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 6 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Take me too long to get to my address…
Take me too long to get to my address it said it'll take 7-19 days then 3-9 days then said is there delivered then say 3-7 days still haven't gotten my shoes I got Jordan 4 white thunders
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
Hi there,
We’re really sorry to hear about the confusion with your delivery timeline. Shipping updates can sometimes look inconsistent when packages move between carriers or customs checkpoints, and we completely understand how frustrating that must feel.
Please reach out to us directly at service@sneakersfanatics.com
with your order number, and our support team will track your package step by step until it’s in your hands. If there’s any issue on our side, we’ll make it right for you.
Thank you for your patience and for bringing this to our attention — your feedback helps us keep improving our service.
Kind regards,
The SneakersFanatics Team
My wife bought some sneakers for me…
My wife bought some sneakers for me thinking they were authentic. However, after getting the shoes verified on the legit app we realized they were replicas of the original.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
We’re sorry to hear that the product did not meet your expectations. At SneakersFanatics, we take product quality seriously and work only with trusted suppliers. The vast majority of our customers are satisfied with their purchases, but if there’s ever any concern, we want to address it promptly.
Please contact us at service@sneakersfanatics.com with your order number so our team can investigate your case in detail. If any issue is confirmed, we will work with you on a fair and satisfactory solution.
Your feedback helps us improve, and we hope to have the opportunity to regain your trust.
The safety I feel when shopping .
What made my experience so good was the large selection of footwear and the experience with the quality of shoes from prior experience. I have confidence when I shop. The seamlessness of the website, the quick check out. I was emailed my receipt and I always get shipping info quickly which I love.
Thank you all. Great team work.
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
We’re thrilled to hear this! 🙌 Knowing that you enjoy our wide selection, smooth checkout, and fast updates means a lot to us. Thank you for trusting us — we’ll keep working hard to make every shopping experience just as seamless. 🔥
OVER PRICE REPS MARKED UP
Not sure how your based in Canada (like me), fulfill from Korea, but charge in USD? NOT COOL! made me cancel my order as the price hike on the conversion for reps is NOT WORTH IT. Please price reps reasonably as you can buy authentic, cheaper on resale markets,and in the purchaser countries currency up front please. We want what your selling. Clean up the pitch.
24. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
We’re truly sorry to receive your one-star review — that’s never our goal, but we appreciate the chance to address your concerns.
While our company is based in Canada, we serve customers around the world. After extensive testing and customer feedback, we’ve chosen to use USD for pricing to offer a consistent checkout experience for our global audience. That said, we completely understand your concern, and we’ll be forwarding your feedback to our management team for review.
As for shipping: some of our items are fulfilled from Asia, where many of our trusted partners are located. This global sourcing approach helps us maintain both a wide selection and competitive pricing for our customers.
Your feedback came at the right time and is incredibly valuable to us. If you’re open to it, we’d love to offer you special service as a token of goodwill. Please reach out to our support team at service@sneakersfanatics.com — we truly believe that once you experience our products firsthand, you might just change your mind.
This company selling fakes.
Scam company !!!!
Stay away tried giving them benefit of doubt there false advertising making it seem like there selling quality authentic sneakers and there not that's were the criminals come in play .
I bought a pair of 10.5 Jordan 4 orchads received it they were way to big so I didn't want to go thru the hassle of returning them , so I then purchased a size 10 after receiving those I went to try and resale the 10.5 these damn shoes are replicas selling them for regular price as real Jordans, scam artist who the hell want to buy knock offs at regular price thats insane I will dispute these charges it ain't over. 😡
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
Hi James,
We’re truly sorry to hear about your experience — but after reviewing our recent shipping records, we were unable to locate an order under your name for a pair of size 10.5 Jordan 4 “orchads.” Could you please reach out to our support team at service@sneakersfanatics.com with your order number or the email you used to place the order? We take all concerns seriously and are more than willing to investigate this thoroughly and provide a clear explanation.
Thank you for bringing this to our attention — we hope to hear from you soon so we can take care of this properly.
Antwort von Sneakers Fanatics
Thank you so much! 🙌 We're happy to hear everything has been smooth and reliable for you — that’s exactly what we aim for. Appreciate your continued trust and support. We’ll keep delivering just what you order, fast and right! 👟💯
I need to be open and honest
I need to be open and honest. At first I was skeptical about this website. Even had a moment where I thought it was a scam due to not receiving a tracking number after my order. However that quickly changed when I email support and received a prompt response within a day. Tracking info was accurate and I received my Jordan 11’s in great condition. I’ll definitely be ordering again really soon. Finally a website I can trust.. thank you!
21. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
Thank you so much for your honesty and for giving us a chance! 🙏 We totally understand the initial skepticism — especially in today’s online world — and we’re really glad our support team could respond quickly and ease your concerns.
Hearing that your Jordan 11s arrived in great condition and that we’ve earned your trust truly means everything to us. 💯 We’ll keep doing our best to give you smooth, reliable, and satisfying experiences every time.
Can’t wait to serve you again soon — welcome to the Sneakersfanatics family! 👟🔥
Great choices at a reasonable price
18. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
Thank you! 🙌 We're glad you enjoyed the selection and found the prices reasonable. At Sneakersfanatics, we firmly believe you get what you pay for — and we stand 100% behind both our pricing and the quality of every pair we offer. Your support means everything to us, and we’ll keep delivering the value and products you can trust. 👟🔥
I AM A HAPPY CUSTOMER!!!
I have reached out MULTIPLE times to get my order status. I ordered on May 17th and I have NO tracking number or response from the emails I have sent. If this is a scam company I want my money back ASAP or tell me where my order is!!!
UPDATE: After posting this review I immediately and FINALLY received a tracking number and shipment is coming from Korea.
UPDATE AGAIN:
I received my shoes and LOVE THEM!!! I will DEFINITELY be purchasing from sneakers fanatics again!!!
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
Your journey from a 1-star review to a 5-star update honestly made our whole team smile — thank you so much for taking the time to share it.
We know how frustrating it must have felt in the beginning, not receiving a response or tracking update. That’s not the level of service we aim for, and we're truly sorry for the initial stress it caused. But hearing that everything turned around, your shoes arrived, and that you love them — that means everything to us.
It reassures us that our ongoing efforts to improve communication and logistics are paying off. Your trust and understanding gave us real motivation to keep going.
We can’t wait to serve you again, and next time, we’ll work even harder to deliver a 5-star experience from the very start. Enjoy your sneakers! 👟💙
Counterfeit Jordan 4 Bred Retros
My Jordan 4 Bred Retros finally arrived on 5/20. They looked good at first glance inside the box, but as a Jordan 4 fanatic, I discovered that my shoes were counterfeit upon closer inspection, just as I expected they would be, especially since I never received an approval email for my own satisfaction before they mailed them off. I was hoping they would be authentic but they're not. Reached out to the company and was only offered a 20% refund, which still puts me over $150.00 for some conterfeits. Having over 30 pair of Jordan's myself, I laughed when the company sent an email replying they get their shoes from Nike. Stop it with the BS. They are charging entirely too much for some counterfeit. Well this is my first pair of fake Jordan's that I will never wear and still out of 150.00 because they refunded me $29.00. What a joke. Never again. Check your shoes for authenticity please.paid $180 for counterfeit shoes. This company is a joke. Sorry not sorry.
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
We’re truly sorry to hear about your disappointment — this is absolutely not the kind of experience we want our customers to have.
We want to clarify that all products shipped from Sneakersfanatics go through multiple quality checks, and we source our inventory through established international channels. While our team is based in Canada, our logistics partners and warehouses span multiple regions, including Asia, which may sometimes create confusion.
That said, we take claims of product issues very seriously. We understand how passionate sneaker collectors are — especially about iconic models like the Jordan 4 Bred — and we never want to let anyone down. If your issue hasn’t been fully resolved to your satisfaction, please contact us again at service@sneakersfanatics.com. We’re more than willing to re-review your case and discuss further steps, including return options or a full refund if appropriate.
Thank you for your feedback — even though it’s critical, it helps us improve. We're committed to making things right for every customer.
Fake tracking information they are…
Fake tracking information they are sending me stating is coming from Canada. When you search tracking number through FedEx stated label was created in Korea and no package in their possession. Sent an email with both information and they went ghost this place is a scam God only knows that all these positive reviews are AI generated. Don’t waste you time
19. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
We’re truly sorry for the confusion and frustration caused.
Please rest assured: we are a legitimate platform, and your order has absolutely been shipped. The reason your FedEx tracking initially shows Korea is because, in our global fulfillment process, some shipments are dispatched from Asia, even though our company and operations are based in Canada. This is part of our strategy to offer unbeatable prices by working with trusted partners around the world. That said, the carrier remains FedEx, and the tracking is valid.
Due to customs inspection delays and international shipping congestion, some FedEx tracking numbers may not show updated status immediately, especially if the parcel is in pre-clearance or awaiting handoff. We completely understand how concerning this can be.
We’ve recently received similar feedback from a few customers, and we sincerely apologize for the inconvenience. The customs clearance process has been unusually strict and slow in the past few weeks, which has affected tracking visibility. It’s been a challenging time on our end as well, but we’ve already taken steps to resolve this issue.
👉 Please contact us directly at service@sneakersfanatics.com with your order number. We’d be happy to:
Reconfirm your tracking status
Refund your shipping fee
And offer a small compensation for the trouble caused.
We appreciate your patience and ask you not to hesitate to reach out. We are here and ready to help—every single customer matters to us.
Thank you again for your understanding.
Sneakers Official
I have ordered from Sneakers Fanatics several times and have not been disappointed once. The process from start to finish is exceptional! I definitely recommend them as being sneaker official!!!
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
Thank you so much for your continued support! 🙌 It means the world to us to hear that you’ve had a great experience every time. We work hard to keep everything smooth from start to finish—and knowing it’s paying off for awesome customers like you makes it all worth it.
You’re definitely part of the SneakersFanatics family now. 💯 We’ll keep the heat coming—thanks again for recommending us and for trusting us to deliver every time!
The best and easiest place to get the…
The best and easiest place to get the hard to get sneakers. Never any issues with the sneakers. Will definitely order again.
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
Appreciate the love! 🙌 We're all about making it easy to score the kicks you thought were out of reach. No issues, just fire sneakers—can’t wait to serve you again soon! 🔥👟
Antwort von Sneakers Fanatics
Short, sweet, and it means a lot—thank you! 🙌 We're always here to make sure you’re taken care of. Can’t wait to have you back for your next pair! 👟💥
Awesome shoes
Awesome shoes. I have several pairs. Shipping is always fast, quality is outstanding, and you can't beat the prices. I once ordered a pair of AJ 12's that were sold out. The customer service was top notch. They allowed me to select another pair, waived shipping. I'll keep on coming back I've been so impressed.
23. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
This is the kind of feedback that keeps us going—thank you so much! 🙌 We’re thrilled you’ve had such consistently great experiences with us. Whether it's AJ 12s or anything else, we’ve always got your back with quick shipping, unbeatable prices, and a team ready to make things right when needed. We truly appreciate your loyalty and look forward to keeping you laced up for a long time! 👟🔥💯
Fast shipping also good quality and…
Fast shipping also good quality and good customer service they always update you about yours until it get to you i like that
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
Thank you! 🙏 We're glad you appreciated the fast shipping, quality, and consistent updates—we know how important it is to stay in the loop. We're here to make every step smooth and stress-free. Can't wait to serve you again soon! 👟📦✨
Best prices
I e be shopping for Jordan’s now for over 3 years with sneakers fanatics. Always great customer services, legit product and fast delivery…and the best part, always great prices and and always adding discounts to there products….the only place I buy for Jordan’s now….highly recommend 💯
17. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
Wow, thank you so much for the continued support over the years! 🙌 It means everything to us to hear that we've been your go-to for Jordans for 3+ years. We're all about great service, fast shipping, and making sure you get the best deals possible. Appreciate the recommendation—you're truly part of the SneakersFanatics fam! 👟💯🔥
Top notch quality every time
Top notch quality every time. As pictured. Great prices. 1000% worth every penny
17. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
Thank you for the amazing review! 🙌 We're proud to deliver top-notch quality and value that you can count on every time. Your support means the world to us—here’s to many more fresh pairs! 👟💯
Good quality shoes and great customer…
Good quality shoes and great customer service. I will be ordering again.
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
Thank you for the support! 🙌 We're glad you loved the quality and had a great experience with our customer service. Can't wait to have you back for your next order! 👟🔥
Great experience with a missing…
Great experience with a missing package. They were reshipping my previous order that came up missing when delivered but I ended up going with a whole different shoe with no questions asked they were already on top of it and already had my order shipped out before I could read their next email.
13. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sneakers Fanatics
Thank you so much for sharing your experience! 🙌 We know how frustrating a missing package can be, so we’re really glad we could turn it around quickly for you. Our team’s always ready to make things right—no delays, no hassle. Enjoy your new kicks, and we’ve got your back anytime! 👟💪
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.