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Snüz, where sleep begins. Built on the belief that parenting is made easier through a great night’s sleep, we create sleep-centred solutions with an unwavering commitment to safety, quality, innovation & contemporary design. We support parents through their parenting journey, from pregnancy and beyond, with our sleep-centred range of products including bedside cribs, Moses baskets, and bedding. We are proud to be trusted by parents & babies worldwide and to be recognised by awards and accolades such as Junior Design Awards, Loved By Parents, Made for Mums and Mother & Baby.
Vereinigte Staaten
3,6
6 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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My Snuz could not be anymore perfect! I knew I wanted this bedside bassinet for my third baby as soon as I saw it. The storage under the bed has come so handy and I absolutely love that I am able to transfer the entire bassinet anywhere around the house to make it easy. I absolutely love it!
Order #74524
Ordered a SnuzKot. Delivery was extremely slow. When it did arrive the box was heavily damaged and I asked the courier to take a photo of the damaged box. When I opened it, the cot was broken. I have emailed the company multiple times and had no response. I tried calling their customer service number between the hours of 09:00-13:00 weekdays which is when they say it’s operational and it tells me the line is now closed. I have paid hundreds of pounds and only have a broken cot. Terrible customer service. Avoid this company and go somewhere else for a cot.
Love my SnuzPod! I can rest assured knowing my baby is comfortable and safe in her bedside bassinet. The bassinet is such a great size too compared to others!
I recently purchased the Skandi cot but I had some questions in regards to the spec and delivery options
I called the customer service dept and they were so so helpful and professional
Answered every question I had and was a pleasure to speak to
Couldn’t be happier with my purchase and the level of service I was offered
We’ve been loving our SnuzPod5. Having baby right next to me has made nights so much easier, especially in those early weeks.
I love the wheels.. it’s so easy to move around the house when I need to. The drop-down side for bedside use is also a game changer for middle-of-the-night feeds. It feels really sturdy, breathable, and looks so beautiful in our room.
Overall, I’d definitely recommend it to any new mama 🤍
I recently had a very disappointing experience with Snuz’s customer service and return process.
We received a SnuzPod 4 as a gift from our baby registry. Before our baby even arrived, Snuz released the SnuzPod 5 — a significantly improved version with a feature that is essential for our small apartment: wheels. Since our original item was a gift, unused, and unopened, I contacted the company to request an exchange.
What I experienced instead was an unnecessarily difficult process.
Even though their team acknowledged my situation over the phone, they did not mention that my return would be treated as a “special exception” outside their policy, nor did they make this clear until later emails. They also insisted that I pay for return shipping — which cost $60 for a large, heavy box — despite the product being brand new and received as a gift specifically for our upcoming baby.
For a company that designs products for newborns, it is troubling that their return policy does not recognize the reality that most families receive registry gifts well before the baby arrives. Many parents simply cannot open, assemble, or test these items within a narrow 30-day window. Failing to offer reasonable flexibility around registry gifts feels like a serious oversight of their customer base.
Requiring new parents to pay such a high return shipping cost for an unopened registry item, while also declining to provide a return label, is extremely disappointing. The $60 fee is a significant percentage of the product’s price and should not fall on the recipient of a gift — especially when the company has just released a newer version days before the due date.
I ultimately paid the return shipping due to our rapidly approaching due date, but I am very unhappy with the experience. I intend to share this full experience on additional consumer review platforms so that other expecting families are aware of these policies and the lack of true accommodation for registry gifts.
Antwort von Snüz
Hi Aaron,
We’re truly sorry that your experience did not meet expectations, especially at such an important time.
We completely understand your situation. Registry gifts are often purchased well before baby arrives, and we recognize that timing doesn’t always align neatly with traditional return windows. That’s why we’ve recently extended our returns window to 100 days and have now implemented free returns for our customers, changes designed specifically to better support growing families like yours.
We genuinely want to make this right. As the item was gifted, we unfortunately don’t have your details on file, which makes it difficult for us to review your case directly. If you’d be willing, could you please reach out to us at direct@snuz.co.uk with your information? We’d really appreciate the opportunity to look into this personally and put this right.
Best wishes
Snuz Customer Experience Team
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