So-Trak LTD Bewertungen 28

TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We can monitor our fleet so easily with the So-Trak App, everything is very user friendly. I would highly recommend this company as their customer service is second to none. I wouldn't use any other c... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Excellent trackers they do exactly what you want and more, having the whole fleet immobilise and mobilise at a set time is a great feature, the real time tracking is very quick and accurate, we... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have dealt with So-Trak for over 1 year. They have been fantastic in Providing Product trackers and back up service that works effectively. The whole Team especially Melissa have been available to... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

One quick phone call and M****** sorted in 10 minutes what it would have taken me over an hour to set up for behavioural reports! The girls are always cheerful and come back with a satisfactory answe... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. GPS-Anbieter

Vom Unternehmen geschrieben

Security Tracking solutions designed to enhance security for plant and vehicles in the construction sector. Our vision is to be the leading Customer Centric driven telematics solution within the construction industry. Why SO-Trak? • Giving customers unprecedented control over their machine and vehicle fleets to increase productivity and value in assets • Customer centric telematics going above and beyond the competition • Stop Plant theft dead in its tracks


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

28 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Bewertet mit 5 von 5 Sternen

Excellent Service from start to finish

Came across So-Trak on Linkedin a few years back and was really keen to see how there system compared to others, need i say more it lived up to expectations with there direct text alerts and immobilization schedules which is what we needed on our plant machinery and having had recent thefts in the last few months the system has done what it says on the tin and helped recover these machines, i have recently renewed my contract with Mel who politely asked if i could leave a review which i was more than happy to do.

29. September 2023
Bewertung ohne vorherige Einladung
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Antwort von So-Trak LTD

Thank you for taking the time to review SO-Trak.
Best Wishes
The So-Trak Team

Bewertet mit 5 von 5 Sternen

Easy to use Platform

Been using So-Trak for a few months . Easy to use platform . Any questions I've had have been answered quickly and the aftercare is brilliant . Had a call from Mel to confirm I know what I'm doing and answer any questions I had . Would highly recommend

20. Oktober 2023
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Antwort von So-Trak LTD

Thank you for your review.
Great to hear how easy our platform is to use.
All the best,
The So-Trak Team

Bewertet mit 5 von 5 Sternen

Great Tracker Company

We have used SO TRAK for a number of years now & have always had a great service. The App is so easy to use & means if im not by a pc i still have a complete over view of our fleet of trucks which i can immobilise instantly using the app.

20. Oktober 2023
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Antwort von So-Trak LTD

Thank you for your review, great to hear the APP is being used to its full potential.
Look out in 2024 for the new APP version I think you will be very pleased
All the best,
The So-Trak Team

Bewertet mit 1 von 5 Sternen

Please avoid like the plague

I would give zero stars if I could.

Absolutely diabolical company. Very Poor Service and very unprofessional staff. The owner seems to think that he can get away with anything!

Don't get me started on their system. Their remote Immobilisation broke my machines....cost me £000's to fix, not to mention the down time!. The tracker says the machine is one place when its actually somewhere totally different. defeats the whole objective of GPS Tracking.

Bunch of cowboys. Now they've got my money, they don't want to know.

26. Februar 2023
Bewertung ohne vorherige Einladung
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Antwort von So-Trak LTD

Thank you for taking the time to review.

Our customer services team on 01138560780 would be happy to help you through these problems.

Please call us today to get more help.

Best Wishes
The So-Trak Team

Bewertet mit 1 von 5 Sternen

This company is abysmal

This company is abysmal, they sent a fitter out to a site that we where working on ( 37 k worth of work) he fiddled about with our tracked chipper and left, we turned it on and who would of believed it it didn’t work!! I phoned them up and he reluctantly came back and almost squared up to me, he soon realised that he had cocked up and apologised which was very embarrassing for me. Two months down the line I have had two dead shorts on the machine, the second resulted in a fire on my fuel pump side. I’ve spent £ 1520 on a complete rewire of my machine. This company are not fit for purpose. DO NOT USE THEM.

10. Juni 2022
Bewertung ohne vorherige Einladung
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Antwort von So-Trak LTD

Thank you for your feedback.
After reviewing your account it appears the unit in question has been pre fitted by another company prior to our work back in 2017.
We work very closely with our engineering team, they like us very much pride ourselves on our work and professional approach. This would be very out of the ordinary for them to react in any manner aggressively.
Please call our office number on 01138560780 and speak to our Head of operations as I am sure with some further investigation it may be clear that So-Trak has not had any faults.
Please let us know if you require any further advice
Thank you
The So-Trak team

Bewertet mit 5 von 5 Sternen

AMAZING

After meeting with SO-Trak I was extremely pleased with their professional and knowledgeable approach to security and telematics. We have a mixed fleet of both plant and machinery, the solution is very flexible and the fact we can immobilise our vehicles and plant was a real added plus. Would highly recommend when looking for tracking services.

14. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Avoid At All Cost, No time for small customers, computer system is exactly the same when it eventually worked

Avoid At All Cost! Moved to So trak around a year ago and have regretted it daily, iv now moved to another company. Told me they had a better system and basically it was exactly the same, they sent out a rude mechanic to change the sim card in the tracker? The mechanic was driving an old car which I found strange, I was given a new password and when I tested the system it didn't work and it took 2 weeks for it be be fixed. I tried calling but the office was always closed, I think its because I'm a small customer they didn't really care about my machine.
I dread to think what would happen if my digger was stolen.

23. Juni 2021
Bewertung ohne vorherige Einladung
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Antwort von So-Trak LTD

Hello

Thank you for taking the time do your review. We have not had any customers leave us and we have not had any customer experience these kind of issues. How puzzling! We would be more than happy to chat this through with you as we think you must have the wrong company and you are a little confused. That said our office is always open with our team ready to take calls, we also have a 24 hour mobile contact should your machines ever get stolen. With a brand new app, a company that has tripled in size over the last 12 months, and one that holds customer service at the forefront of what we do, it sounds like you could do with moving to our system to get the service you are after.
Our office is 01138560780 to give us a call to discuss your options.
Thanks
Ben Booker
Managing Director

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