Sofafactory Bewertungen 

Honestly the worst service I’ve ever received from a company. Sofa didn’t fit after they assured me it was. Delivery man told me it could be cut. Then got a call to say it won’t be cut I was expressing my dissatisfaction and the way they where texting me was absolutely AWFUL

We ordered our corner sofa in may for mid July collection. I got a text on 10th of July saying that the work on my sofa has started and it’ll be ready middle of next week which would of been 15th/16th July. they asked for the rest of the payment. I paid a couple days later they says they’ll be in touch when it’s ready for collection. I tried to call them 19times in the space of 3 . Out of the 19 times they answered 6times. I was asking when my sofa will be ready for collection. The woman on the phone kept saying “I will get onto the factory now and get back to you”. She never got back to me anytime. So I never knew when I was gonna get my sofa. I had someone else call them that knew our rights and only then did they cop on and get us our sofa. Didn’t get my sofa until the 28th July only because we fought for it. When it arrived the seating was different cushioning. The inside is cheap stuff as I can’t even take it out to wash the covers which I was told I would be able to do. If I took them off I wouldn’t get back on cause the cushioning was so bad. The sewing is awful all over my sofa. There is threads sticking out everywhere. There was 3 dried in blood stains on my footstool. There was a big blood stain on my pillow case . It was awful.i got the stains out myself . I didn’t bother calling to get it changed as I am from Donegal and they are from navan , I knew they weren’t gonna be helpful

I wish I had read people’s reviews on here before ordering the couch as the customer service is shockingly bad. We had ordered a couch on a bank holiday Monday and only of of the twin daughters was working on her own. We were in a Que to order our couch. Everyone ahead was ordering the exact same new corner couch that was just in. We pointed to the couch right in front of her and said we wanted that exact L shaped corner couch. I don’t know how she got the colour right but she wrote down a two and 3 seater couch and footstool when there wasn’t even that out on display where we pointed at.
They brought the wrong couch and we said that wasn’t what we ordered. They said okay we will send the corner one next week . However looking into it we spent €300 more than what our order was. They said they would not give us our money back as they had to sell the two n 3 seater to a woman on a budget.. I was like I’m on a budget too why should I have to take on the burden of ur loss they didn’t need to sell it cheaper they could have sold it for full price. They said they have CCTV of us saying we wanted the 2 and 3 seater. I said amazing send it to me on the cctv you will see us only sitting on the corner sofa and no two and 3 seater I also offered to go to the shop to see the cctv. I haven’t gotten any money back nor a reply. Please find attached my messages and the zero response back. GDPR if having me on cctv I have a right to see it and see when I said aloud two and 3 seater as I certainly didn’t. Just robbery. I want my €300 refund.

We ordered two three seater sofas from sofa factory to our sizes coverings delivery time was a few weeks the cost was below half the price of three other high street outlets CAMEY was fantastic
We order a single chair to match they covered our old foot stool that was in the family for years the free scatter custions were a surprise fantastic service fantastic prices hundreds of designs to chose from and thousands of fabrics to chose what a fantastic place before you buy from somewhere else drop in sofa factory first

Absolutely thrilled with the job the upholstery job is just perfect. Can't believe what a great job it turned out. The staff were so nice to deal particularly the lovely gentlemen who collected & returned the furniture. Worth every penny.

BAD Experience
Hi all,

I am claptrap family member and after watching videos from Clap trap, nominated sofa factory in New Delhi for all of my furniture for all my curved furniture which included
1. 2 X Beds with side tables and mattress
2. 1 X Master Bed room bed and mattress
3. Curved sofa set with side tables
4. 3 X console tables with one mirror
5. Chest field Sofa set
6. 1 X dressing table (curving)
7. 1 X bar unit
8. 1 X crockery unit.
9. 1 X dining table
Within few months, all wood started pouring down powder from all the places in the furniture. When one of the carpenter inspected furniture he informed that Wood used for all this furniture was not good with very low quality. Mr. Vishal Puri is not answering my calls from past few months and when I called other guys, they are just saying, we shall send someone to fix or replace the wood but no one was showed up. I had full trust on Mr. Vishal Puri when I was purchasing furniture but now it turned up to be wrong. I don’t recommend this vendor as they are cheating customers with low quality wood. Pics and videos of furniture can be shared.

Thanks,
Clap Trap Family member

It's taken me 6 months to write this review as I have gave the company time to rectify. I bought a Bella chair and footstool it's near to white so it's only for decor purposes luckily because everytime anyone sits on it all the fabric creases up and one of the folds comes loose. The foot stool isn't finished but when I contacted them they did promise to send me a new one, this still hasn't arrive and clearly never will so I've gave up. I was going to get two sofas made from them but I will not go back now. Its such a shame as if made properly this would be a lovely piece of furniture however its not finished and isn't worth over 2k.

Sofa ripped almost straight away after repair man came out eventually it ripped again but no1 came out the second time. Now the sofa is slowly deteriorating after a year and 2 months. Customer service is ignorant and no help what so ever spoke to me horrible. Avoid this company if you value your money .

Thief.
Thief.
David pasternak,
Address is unit 2 watchouse business park limerick but he's well gone. Also found under kenko home on solocheck.ie. I've tried tracking this fella down. Also found addresses for him in castleconnell and one in 7 urban flo bandon co cork where he had a santas grotto business. Phone number found of 089 9441792. Found vat numbers also for kenko home which sofa factory was registered under IE1742362SA. An absolute scammer.

Alison power- thabkyou very much for the name. Is it David or Dawid? My sister actually went to the factory and brought back the furniture and nothing from since so she has address I will get it on this for you later

Someone was looking for his name on this it wont let me reply. His name is dawid pasternak as far as I know. We are still trying to find an address to get our money back. Apparently theres nothing in the address from the place he has on facebook.

Looking to find out has anyone a surname of any of the management or anyone theyve delt with from this company??

Sofafactory.ie or cash and carry sofa on fb. Not Not Not..
We ordered a TV unit with led light and sofa costing 912euros.. They delivered a wrong sofa and no light so we decided to return the items and they accepted but didn't want to refund us... Upon so many messages and emails, a lawyer friend asked us to write a Pre action letter which we did... Stating in the letter that my husband video them when he came to their warehouse... I think that freaked them out and within 5days, our money were given to us... I think they are 2 polish guys doing this and they need to be arrested..
I can't imagine how many people they have scammed so far🤔
VERY BAD GUYS WHICH NEEDS TO FACE THE LAW

If only I had read the company reviews before my purchase. DO NOT EVER ORDER ANYTHING FROM THEM! We have got sofa with damaged bottom. We paid 814 euros cash. No paperwork was given. All the parts was wrongly settled which we had to rescrew the right way. They never answer neither phone nor emails. They deleted our account on their page. This is their habbit to make business - pure scammers! I am sending all the details to Consumer Protection Commission and advise all of you guys to do the same. At least we can close them down that other people wouldn't be victims of this ridiculous products and service.

I did paid €1024 for a corner bed sofa and i have to say that the sofa is a poor quality, the pillow cover is damaged and i did send them emails and messages on messenger, they did blocked me on Facebook so i can't send them no more messages, the Polish delivery guy was alone and i had to help him to move the whole sofa inside to the house.

Like others here i was caught after spending over 700 ..The sofa was damaged on delivery. They havnt responded and by the looks of things have closed the website to trade onlt.
Has anybody here successfully taken them to court

do not buy from them!

any issues start a small claim procedure against them

hopefully they get closed down so they cannot fool more people

just got ripped off today I wish I had seen this first

After reading the reviews I have decided to cancel my order. Thankfully I screenshot the order number as I didn't receive an email. I tried ringing but it's an automated system. Contacted them via Facebook messenger and told them I was cancelling. They told me I can't as my sofa has been dispatched. I told them I am cancelling. They told me they have a record of the call saying I confirmed delivery for tomorrow. I told them I am cancelling. I was then told no I can't. I said I am. So was then told I need to pay the courier €79 tomorrow when he arrives between 9am and 6pm. I said that's fine but am not accepting the sofa. They told me I can refuse the sofa on delivery but must pay the courier.

This joke of a company sent me a different cheaper couch than what i ordered and paid for ,and the couch they sent me doesnt even go together,,i didnt know i had the wrong couch til the delivery driver was gone,
The delivery driver took 720e off me in cash and havent heard frm this company since, and when i tried to contact them ,they ignored my calls and emails, and also blovked me on facebook ,they are quick enough to rob your money and run,,everyone please stay away ,i dont want this happening to anyone else,
If this is happened to others as i can see from these reviews,we should all come together and take action against them, why should they take money off people and get away with it.😡😡