Big thank you to SOLV for completing our yearly Gas boiler service. Great communication, upfront payment. Neil came on time, advised by email carried out his work cleanly and professionall. Service re... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Usual professional and expert service. I have my boiler serviced every year by this company as after sales service. I am reminded of the service due date, booking is straightforward and engineer is al... Mehr ansehen
Unternehmen hat geantwortet
Very good efficient service. The engineer turned up on time and got to work immediately. Didn’t take long to complete the servicing and when he was finished he explained what the result was and said t... Mehr ansehen
Unternehmen hat geantwortet
Great team of professionals. Reliable, efficient, and easy to work with. I would highly recommend them and use their services again
Unternehmen hat geantwortet
Unternehmensdetails
- Heizungsbau
- auch in
- Anlagenmechaniker Sanitär-, Heizungs- und Klimatechnik
- Elektriker
- Gasinstallation
- Klempner
- Maschinenbauingenieur
Vom Unternehmen geschrieben
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
Kontaktinformationen
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, Vereinigtes Königreich
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4,8
Hervorragend
335 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Great experience with Solv group
Had a problem with my boiler a few days before my service. After a quick call to Solv they sent an engineer out and rolled my service and boiler fix into the one appointment to save time which was great. The customer service on the phone was second to none and the engineer that arrive was friendly and very knowledgable. The issue was quickly addressed and the service completed efficiently. The engineer also took the time to explain an issue with the flu and how we could quickly get this addressed by Solv. Will definitely be booking with Solv again for all my boiler needs!
16. Jänner 2024
Antwort von solv Group
Thank you for your five star review! We're delighted to hear that our team efficiently addressed your boiler issue and seamlessly combined the service with the fix in one appointment. Our commitment to excellent customer service and knowledgeable engineers is always a priority. We appreciate your trust and look forward to serving you for all your boiler needs in the future!
Warm regards,
solv
Good support from Solv
The guys turned up in good time, they were polite & professional. Good job.
2. Februar 2024
Antwort von solv Group
Thank you for your positive feedback! We're delighted to hear about your positive experience with our support and the team's professionalism. We appreciate the four stars. To improve and earn that fifth star, could you share any specific suggestions or areas where we could enhance your experience? Your input is valuable to us!
Warm regards,
solv
Antwort von solv Group
Thank you for the five star review, we're delighted to hear that you had a positive experience with our team. If you ever need assistance again, don't hesitate to reach out.
Warm regards,
solv
Boiler service
Boiler service
Booked online for the following week. Technician arrived on time and boiler serviced for another year within an hour. No complaints.
10. Jänner 2024
Antwort von solv Group
Thank you for your positive feedback! We're delighted to hear about your smooth experience with our online booking, punctual technician, and efficient boiler service. We appreciate your business and look forward to serving you again in the future!
Warm regards,
solv
Great service and Engineer was very…
Great service and Engineer was very friendly and assured me that my boiler was spotless and working well.
11. Jänner 2024
Antwort von solv Group
Thank you for sharing your positive experience! We're delighted to hear that you received great service and that our engineer provided friendly and reassuring assistance with your boiler. If you ever need assistance in the future, feel free to reach out.
Warm regards,
solv
Top notch company!
Reliable and value for money company. They do exactly what they say they will when they say they will. On top of that without exception the staff are all courteous and friendly !
18. Jänner 2024
Antwort von solv Group
Thank you for your kind words! We're thrilled to hear that you find us reliable and great value for money. Our team takes pride in delivering on promises and providing excellent service. We appreciate your feedback and look forward to serving you again!
Warm regards,
solv
I'll never go anywhere else!
From the first phone call through to billing, the team showed professionalism. Arrived on time. Told us what the costs would be and explained why the boiler wasn't working. The engineer even noted that I might have a small issue with my roof lining. He didn't need to point it out as it had nothing to do with the repair of my boiler. I had a previous bad experience with another big service company based in Belfast and was quite apprehensive when calling Solv but they couldn't have been better. The engineer even came back because he remembered he'd not taken the old broken part of the boiler away, and apologized! You can teach people many things but you can't teach people to give a sh!t. First time I have used them and I'm definitely going to be returning in the future. Top job. Oh, and priced well with no pressure to pay there and then.
12. Dezember 2023
Antwort von solv Group
Thank you Jonathan for the glowing feedback! We're thrilled you had a positive experience with our team. Your satisfaction is our priority, and we look forward to serving you again in the future. Cheers to efficient service and genuine care!
Warm regards,
solv
Antwort von solv Group
We're happy to hear that your experience with solv went smoothly and met your expectations. Consistency and reliability are paramount to us, and we appreciate your trust in our services. If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Warm regards,
solv
Just in time for Christmas! The engineer arrived right on time and…
The engineer arrived right on time and nothing was too much trouble, including an immediate trip through rush hour traffic to the supplier to get the required part. The part was installed and working in a short space of time.
18. Dezember 2023
Antwort von solv Group
Thank you Marion for sharing your positive experience. We're delighted our engineer's prompt arrival and swift action, including navigating rush hour traffic, ensured your issue was resolved just in time for Christmas. We prioritise customer satisfaction, and it's great to hear the installed part is working well. If you need assistance in the future, feel free to reach out. Wishing you a Happy New Year!
Warm regards,
solv
Boiler service
A great company who are friendly & reliable.
Top quality service from experienced engineers.
I would highly recommend Solv Group
13. November 2023
Antwort von solv Group
Thank you for your kind words! We're delighted to hear that you had a positive experience with us. Our team is dedicated to providing exceptional service, and we appreciate your recommendation. If you ever need assistance again, don't hesitate to reach out.
Warm regards,
solv
Easy to book online and good service
Easy to book online and good communication being kept up to date on arrival times etc. The gas engineer was friendly and got the service carried out quickly.
4. Dezember 2023
Antwort von solv Group
Thank you so much for taking the time to share your positive experience with us! We're happy to hear that our online booking process was convenient for you and that our communication kept you informed. It's always our goal to provide a seamless and friendly service, and we're delighted that the gas engineer met your expectations by completing the service efficiently. We truly appreciate your feedback and look forward to serving you again in the future!
Warm regards,
solv
Great service!
17. November 2023
Antwort von solv Group
Thanks Alan for the five star review, it's great to hear you received a good service!
Warm regards,
solv
Engineer called on the afternoon we…
Engineer called on the afternoon we phoned. Engineer phoned before calling and got us up and running.
11. November 2023
Antwort von solv Group
Thank you for your feedback! We're delighted to hear that our engineer's prompt and proactive service got you up and running smoothly. If you have any more questions or need assistance in the future, feel free to reach out.
Warm regards,
solv
Issues after yearly service
The engineers were polite and professional. The booking process was fast and simple. The boiler was serviced by Solv in mid September with a clean bill of health. The next day the boiler started to make deep loud rumbling sounds but continued to work. A further two visits by Solv engineers costing a total of over £140 did not resolve the issue. The boiler now only works intermittently and is due to be looked at shortly by an Ideal engineer.
18. November 2023
Antwort von solv Group
Thank you Paul for taking the time to share your experience, we’re sorry to hear about the issues you've encountered with your boiler.
Upon reviewing the details of your case, it appears that during the initial service in September, our engineer performed safety checks, serviced the boiler, and conducted tests, all of which showed no apparent issues. It was only in November, two months later, that we received a breakdown booking via our online booking system, reporting intermittent rumbling sounds. As the engineer had left the boiler serviced in good working order back in September, we were unable to class this as continuation of a job so it was charged as a breakdown.
At the initial breakdown visit in November, our engineer, despite finding the boiler operational and not making any noise at that time, took proactive steps, including cleaning the gas injector. Recognising the report of persistence of intermittent noise from yourself, the engineer then suggested a potential gas valve replacement if the noise was to continue.
We were then contacted a subsequent time a week later reporting ongoing noise, this was then charged with continuation time to cover our engineer attending your property to investigate which they did, checking the gas valve, cleaning the venturi, and performing a thorough examination. Unfortunately, the cause of the noise remained elusive during this inspection, the engineer then proposed the warranty call. It's worth mentioning that the warranty call was facilitated as the boiler is still within its warranty period, allowing for a comprehensive examination of the situation.
We understand your frustration and are committed to resolving the issue to your satisfaction. Sometimes, faults necessitate manufacturer checks. We appreciate your patience and cooperation as we wait to hear the feedback of an Ideal engineer during the upcoming visit. If you have further concerns in the meantime, please reach out to our customer service team.
Warm regards,
solv
Efficient, trustworthy & reliable
Efficient - quick to respond, easy to book, and thorough in their processes. Have used different services all with good workmanship, reliable and friendly employees. Slightly on the high side on the additional hourly rates, However they stand by their work and give you peace of mind.
16. November 2023
Antwort von solv Group
Thank you for your positive feedback! We're delighted to hear about your positive experiences with our efficient and reliable services. We appreciate your acknowledgment of our commitment to quality workmanship and customer satisfaction. If you ever need assistance in the future, we're here for you!
Warm regards,
solv
Brilliant Service
Brilliant professional service friendly and helpful and good communication. Very pleased.
8. November 2023
Antwort von solv Group
Thank you for your kind words Daniel! We're thrilled to hear that you had a positive experience with our service. If you ever need assistance again, feel free to reach out.
Warm regards,
solv
Quick and friendly customer service
Quick and friendly customer service. Good communication throughout and excellent workmanship. Took time to answer questions and show features of new boiler. Will be using them again for any future services.
3. November 2023
Antwort von solv Group
We're happy to hear about your positive experience! Thank you for highlighting our quick and friendly customer service, communication, and excellent workmanship. We look forward to serving you again for any future needs.
Warm regards,
solv
Quick follow up
Quick follow up
Also thanks to Steve who answered his phone out of hours and gave me the correct advice and even emailed my boiler problem to his team
3. November 2023
Antwort von solv Group
Thank you for your positive feedback Margaret! We're delighted to hear that you felt Stephen provided you with excellent service, even outside regular hours. We appreciate your recognition and are here to assist you whenever you need.
Warm regards,
solv
Responsive and reasonably priced
26. Oktober 2023
Antwort von solv Group
Thank you Simon for your five star review, it's great to hear you think our prices were reasonable and that we were responsive to your requirements.
Please don't hesitate to get in touch should you need us for anything in the future!
Warm regards,
solv
Prompt response to my request for a service
Prompt response to my request for a service - engineer arrived on time - good clean tidy worker and informative.
26. Oktober 2023
Antwort von solv Group
Thank you for your positive feedback! We're happy to hear that the service you received service was prompt, the engineer arrived on time, and that you found them to be clean, tidy, and informative. We strive to provide excellent service, and your satisfaction is our priority. If you have any more feedback or need assistance in the future, please don't hesitate to reach out.
Warm regards,
solv
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