Bad service/bad product
1. Upon ordering, it automatically starts with a 4 pack so I selected the 1 pack option and the site charged me for both a 4-pack and 1-pack. I immediately contacted them to dispute and they claimed they cannot stop order once started.
2. I received all packs-hence the 1 star. The sheets themselves smell like old fragrance. I had 5 packs so I did use them on two washes and though the laundry smelled better than the actual sheets, there was also a musty smell as well as a stiffness added to the clothes
3. I immediately email to start return process (within 15 days of product receipt)
4. On the same day, they notify me of their receipt of my next order! I send an email to fight another charge and they reply that it is because I selected a subscription.
5. Multiple emails later, they never respond to my request to return first order always bringing up my 2nd order subscription.
6. I cancel my subscription/account and continue to email them
7. They email that there is nothing to be done because I already stopped by subscription!!!!
THE WORST COMPANY ETHICS AND CUSTOMER SERVICE I'VE DEALT WITH IN YEARS!!!
Do NOT interact with this company

Antwort von Sovely







