Sent half my order labelled parcel 1 of 1. No explanation, no reply to 4 emails over 8 days. Reported fraud to my bank and requested refund. These guys have gone to shit.
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Das sagen Bewerter
Cannot recommend highly enough!, do not hesitate to deal with these legends! Have purchased numerous parts from these guys great pricing, fast freight, well packaged. on my last order the online sy... Mehr ansehen
Ordered over $1000+ worth of service items on a friday evening 6/06/2026 Its now THURSDAY 11/06/2026 the next week and no updates/no response Tried calling the 1300 number, permanently e... Mehr ansehen
Most impressed with Sparesbox customer service. Have purchased parts from them several times in the past couple of years. A minor problem occurred with the last order that was partially my fault and... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
With our vast selection of 4x4, performance, and service parts, we’ve got all your automotive needs covered. And with huge names in tools and electronics, we can help you stock your workshop or garage as well! Since 2014, Sparesbox has grown to become the largest online auto parts store in Australia with over 260,000 loyal customers and counting! We currently sell products from over 200 reputable automotive brands, offering more than 240,000 products for all car lovers!
100% Fitment Guarantee
Shop with confidence from Sparesbox - we've got you covered.
If the part you purchase from us doesn't fit as specified, we will organise for the part to be returned to us and the correct part to be sent out at no cost to you. It's all part of our commitment to customer satisfaction and making it easier to shop auto parts online.
Kontaktinformationen
2000, Sydney, Australien
- support@sparesbox.com.au
- sparesbox.com.au
2,8
Akzeptabel
7728 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 9 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Totally a Scam!
I have ordered the parts on 23/03/24, it was online order. Just break pads and rotors! Now it’s nearly 30 days, still not received my products! Email them several time but no shipping or tracking number provided! How come
Melbourne to sydney taking that long time!
Always say we are receiving large number of inquiries and we will get back to you shortly!
At last I have cancel the order as my car’s breaks pad required immediately and bought it from local Auto store! Now I am waiting nearly 10 days for refund! They said they process refund on 23/04/24 and will take maximum 5 working days! Today is 02/5/24! It’s nearly 10 days and I still not received my refund! Guy’s they are totally online scam company! Just careful where you sharing your credit card and financial details!
23. März 2024
Bewertung ohne vorherige Einladung
Antwort von Sparesbox
I'm very sorry to hear about the frustration and inconvenience you've experienced with your order, Aaron. We always aim to deliver the best possible customer experience, and it's clear we've not lived up to that promise in your case.
The items you ordered were special order parts, which have a lead time as they need to be ordered from our supplier. This was listed on the product and the delivery estimate provided at checkout and via the confirmation email.
I can confirm the refund was processed on the 23rd and the funds were transferred successfully. We recommend reaching out to your bank as they may be able to investigate why the funds are not available in your account.
Again, we apologise for any confusion and sincerely hope we have the opportunity to rebuild your trust in us here at Sparesbox in the future.
- Luke Byrnes (Head of Customer Experience)
Slow is an understatement
Every time I order from Sparesbox I say 'never again' and then I somehow find myself thinking that "they can't be that bad and still be in business" so I give them another shot.
Final straw. I have never had a Sparesbox order ship within any kind of reasonable time frame. If you want things fast, avoid Sparesbox.
Interesting that my review got a response in 8 hours yet a message about my order was ignored. Item was shown as in stock and would be dispatched in 2 days. Delivery was stated to be 1 week.
It's been over a week since the order, no dispatch and yet other companies that I ordered from 2 days ago (and further away) have managed to get products to me.
16. April 2024
Bewertung ohne vorherige Einladung
Antwort von Sparesbox
I'm really sorry to hear that you've been disappointed with the dispatch times at Sparesbox. We aim to provide clear and accurate information about dispatch times on our website, noting whether a product is in stock on our shelves or with a supplier. This is to ensure our customers have realistic expectations based on our supply chain processes.
It seems we may not have met your expectations in this regard, and for that, I apologise. I'd really appreciate it if you could reach out to me directly via email or our website contact us form. I'm keen to review your orders and investigate what has occurred. I would like to address any issues to improve your experience with us.
Thank you for your feedback, and I hope we can rebuild your trust in us here at Sparesbox.
- Luke Byrnes (Head of Customer Experience)
Absolute waste of time
Absolute waste of time, purchase item on eBay, not in stock, only fess up after being called out with pathetic excuses, avoid like covid
18. April 2024
Bewertung ohne vorherige Einladung
Antwort von Sparesbox
We sincerely apologise for the inconvenience you experienced with your recent order. We acknowledge that there was an inventory error and despite our efforts to rectify the situation promptly, we regret that we could not meet your expectations this time.
Please know that we value your feedback and are taking steps to improve our processes to ensure a better experience for all our customers.
If there’s anything further we can assist you with or if you wish to discuss this matter personally, please don’t hesitate to reach out to me directly.
Thank you for your patience and understanding.
- Luke Byrnes (Head of Customer Experience)
They deleted all their google reviews because they have been bombarded with negative reviews
They deleted all their google reviews because they have been bombarded with negative reviews. Do not order from this place. Everything about the company is horrible. Only contact is email and good luck getting a response within a timely matter and also good luck on getting your issue resolved.
26. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Sparesbox
I'm sorry to hear about your concerns regarding our online reviews and customer service. I want to clarify that we do not delete any reviews we receive; transparency with our customers is incredibly important to us. It’s concerning to hear that you feel this way, and I'm committed to addressing any issues you've experienced.
Unfortunately, without further details, it's challenging to fully understand and resolve the situation. I've noticed we haven't received a response to our information request via TrustPilot. Could you please reach out to me directly via email, or through our 'Contact Us' page on our website? I'd really appreciate the opportunity to review what has happened and ensure your concerns are addressed properly.
Thank you for bringing this to our attention, and I look forward to hearing from you so we can make things right.
- Luke Byrnes (Head of Customer Experience)
Very poor customer service still have…
Very poor customer service still have not received my order that their website had you’ll have it in 6 days and have had the same response every time. I’ve asked about my order, my reply which seems to be auto generated.
Highly recommend staying away from this company do not place orders with them.
Will be making a complaint to the ACCC
21. März 2024
Bewertung ohne vorherige Einladung
Ok this is an amended review
Ok this is an amended review , i did leave a bad review but have since been contacted by phone and the issue i had was resolved and i did get an apology and the part replaced for free . All i can say now is if there is an issue with any part of your order ask to speak to Luke , he fixed the issue professionally and looks after his customers to improve sparesbox as a growing company, rare !!
20. März 2024
Bewertung ohne vorherige Einladung
NEVER IN STOCK
NEVER IN STOCK.
Here is their scam.
They put up a great price.
You buy it.
They dont have it in stock.
You get a template email saying "sorry, we expect to shop this in [insert months]"
They run around trying to get a trade price on the item.
They send it when they can find the item you ordered cheaper with enough margin for them.
16. Februar 2024
Bewertung ohne vorherige Einladung
Still waiting for a reply to the email…
Still waiting for a reply to the email I sent regarding the shock absorbers I got that are the wrong size. Waited a week for a response and still nothing. The shocks I ordered are recommended for my car on the website and they are close to 300mm too short. Also took a lot longer than the 6 business days I got told it would take for them to arrive. My car is still sat in the garage unable to be driven when this should have been a very straight forward job.
28. Februar 2024
Bewertung ohne vorherige Einladung
Misleading website shows items as "in stock"..
Misleading website shows items as "in stock".. which is misleading because they don't actually hold stock? they haveto order parts in from suppliers before sending them off, so why does it appear to be in stock? the 1 reason I actually made this purchase.
You should atleast have a customer support line to call and find out what's going on, you'd think such a big store like this would atleast have that, an e-mail in form for support sucks it's too slow, got an automatic reply saying they're experiencing high volume of inquiries..
it's already been 7 days and the item that is supposedly in stock hasn't even been sent yet..
Can't use my car until this part arrives which I expected to take a week tops, who knows how long I'll be waiting. Tracking for the parcel just shows "Shipping information received" I don't know if it's actually been sent or if the courier is at fault?
What's going on? you need to improve this system, More updates on what's happening with the item purchased, I am just left in the dark here no idea what's going on.
The reason I gave 2 stars is because their prices are good and in the past I haven't had issues with them.
4. März 2024
Bewertung ohne vorherige Einladung
Antwort von Sparesbox
Thank you for taking the time to share your feedback with us. We truly regret any inconvenience you've experienced, and I want to personally address your concerns regarding the availability of our products and the status of your order.
We strive to maintain accurate stock information on our website, and the item you ordered was in stock and dispatched within 48hrs. However, we've encountered an unexpected delay with the courier, which has resulted in the lack of additional tracking updates. Please know that this is not the standard of service we aim to provide, and we share your frustration.
To ensure you're not left in the dark, we've initiated a thorough investigation with our courier partners. We're committed to locating your parcel as swiftly as possible. In the event that the package cannot be found, rest assured that we will offer a replacement or a full refund, according to your preference.
We sincerely appreciate your understanding and patience as we navigate this situation. Rest assured, our team is fully committed to resolving your issue promptly and efficiently.
- Luke (Head of Customer Experience)
Beware- If you read their latest…
Beware- If you read their latest reviews their delays are terrible now. Waiting over 3 months for stock constantly told it would be dispatched ON or BEFORE the 20th feb, then gets delayed till 27th, then delayed again. Come on guys it doesn't take months to get stock out. I manage a online store myself this is a joke. Even if I get a refund now I will only be MORE annoyed as I could have paid a little extra and had stock in hand 3 months ago! Cant refund my time guys.
1. März 2024
Bewertung ohne vorherige Einladung
Antwort von Sparesbox
Thank you for sharing your feedback, and I sincerely apologise for the delays you’ve experienced with your order. We understand how important it is for our customers to receive parts promptly.
The part you ordered is custom-made, requiring an estimated 90-day lead time as stated on our website. We aim to keep our customers well-informed and set accurate expectations for such unique orders. However, we acknowledge that there was an unforeseen delay in receiving the stock from our manufacturer, which subsequently pushed back our dispatch date. Our team is actively working to minimise such delays and improve our communication regarding order status updates. We genuinely apologise for this additional wait and the inconvenience it has caused.
If you have any further questions or need additional support, please don't hesitate to get in touch with us. We're here to help.
- Luke (Head of Customer Experience)
Appalling
Used to be good. Now appalling. They don’t hold stock and have no idea whether their suppliers have stock until after you’ve placed the order and paid. If you chase the order they’ll say it’s about to be dispatched. Then they’ll wait a week and tell you the supplier has no stock and cancel the order. Avoid.
20. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Sparesbox
Thank you for taking the time to share your feedback. Anyone who has purchased a product online only to learn it is not available would be upset. I am truly sorry to hear that this was your experiences with us. This is not the level of service we aim to provide, and we apologise for the inconvenience caused.
We strive to keep our inventory information as accurate as possible; however, in this instance, there was an unforeseen error in the stock level for that particular product's supplier feed. This led to the unfortunate situation you experienced. I have identified the error and have escalated it to be resolved by our IT department.
As soon as we became aware of the issue, we processed a full refund to ensure you were not left out of pocket. Please know that we are actively working on improving our systems and processes to prevent such issues from occurring in the future.
Once again, we apologise for the inconvenience and hope to have the opportunity to serve you better in the future.
- Luke Byrnes (Head of Customer Experience)
Sparesbox has been a good supplier of…
Sparesbox has been a good supplier of what I need.
I have only had to contact customer service for when I ordered the wrong part, and the rectified the situation asap.
I am happy about their reliability.
15. November 2023
Bewertung ohne vorherige Einladung
Non existent customer service
I purchased brake pads via the Sparebox eBay store using the car part matching tool, which confirmed that the pads I ordered would fit my car. When I took them to the mechanic after the Xmas shutdown period, I was told they don't fit the car. I have contacted Sparesbox via eBay with no response. I have asked eBay customer support to contact Sparesbox, but no response. I have opened a support request via the Sparesbox website, but no response after 2 weeks. I missed the 30 return window with eBay as Sparesbox took 3 weeks to deliver the order. I'm now left with brake pads that I can't use and no way of contacting Sparesbox to seek a remedy.
31. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Sparesbox
Firstly, I want to extend my sincerest apologies for the inconvenience and frustration you've experienced with your recent purchase of brake pads from our Sparebox eBay store. It's disheartening to hear that they did not fit your car and that you've faced challenges in getting in touch with us for a resolution. We strive to make every customer's experience positive, and it's clear we've missed the mark in this instance.
I've taken note of your situation and am genuinely sorry for the delay in our response. I can confirm that a member of our team did reach out on the 31st of January via eBay, apologising for the mistake in our fitment data and requesting further vehicle information to assist us in rectifying the issue. However, you may have missed it.
To ensure we resolve this matter to your satisfaction, I'm stepping in personally. Please rest assured, I am committed to making this right for you.
- Luke (Head of Customer Experience)
Ordered a part for a lexus is200
Ordered a part for a lexus is200. The part arrived but was the wrong part number. Even though it looked the same it is 20mm shorter. No matter how much I have tried to communicate with Sparesbox I have been ghosted with no response (except auto reply). I recommend you try phoning before placing an order and you will see the issue. Very disappointed with the lack of customer service. I have since had to purchase elsewhere as Sparebox have failed the basics of customer service. No need to shop here plenty of other suppliers in the market. It would be good to get my money back.
22. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Sparesbox
Firstly, I want to extend my sincerest apologies for the issue you've encountered with the rack end for your Lexus IS200 2001 model. It's concerning to hear that the part is not matching up correctly, and I understand the frustration and inconvenience this has caused.
Upon reviewing what's happened, it appears that the name that populated for your email address flagged our spam filter which led to your initial contact with us being closed prematurely. I want to assure you that this fault has now been identified and resolved. Your experience is extremely important to us, and I'm going out to you personally to ensure this matter is sorted out promptly and efficiently.
- Luke Byrnes (Head of Customer Experience)
Still waiting for delivery after 13…
Still waiting for delivery after 13 days to travel less than 200kms. Your couriers are absolutely crap!! No info given, over 2100 complaints and rising daily! YOU SUCK! Why do keep using these couriers? They must be costing you THOUSANDS! NEVER AGAIN!
23. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Sparesbox
I’m truly sorry to hear about the delay in receiving your order. A 13-day wait for a delivery within 200km is far from our standard, and your frustration is completely justified.
I completely understand your concerns regarding our courier service. Our commitment to delivering across Australia involves collaborating with multiple courier partners, each with a track record of very similar success and failure. It's important to acknowledge that, in handling a high volume of deliveries, challenges are inevitable. However, please be assured that we take every customer experience seriously. We consistently review and assess the performance of our courier partners, and your feedback about this unfortunate incident will be a part of our ongoing evaluation process. Rest assured, we are dedicated to continuously improving our service.
In light of your experience, I want to make sure we address this matter quickly. I will reach out to you to offer you a choice of either a full refund or a replacement for your order.
Your feedback is crucial to us, and I appreciate you taking the time to share your experience.
- Luke Byrnes (Head of Customer Experience)
Almost a month after my payment
Almost a month after my payment. The product is in stock on the website. First, Sparesbox told me it was not in stock and cancelled the order. Then Sparesbox told me it was a pricing error. Then they told me that the product on could deliver half the order. Then, after all that nonsense, the product was on the website with a price increase.
Can the CEO of PLEASE CALL ME!!! I expect NO RESPONSE
13. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Sparesbox
Anyone who has purchased a product online only to learn that there was an inventory issue would be upset. I hope you can accept my most sincere apology that this was your experience.
At Sparesbox, we strive for excellence in serving our customers, and we deeply regret that your experience did not meet our usual high standards. The miscounted qty of the product you purchased was an unfortunate error, and we acted in good faith by promptly issuing a full refund upon realising the problem. Please note: the inventory issue was resolved and the single qty of the product is available for purchase. (You cannot add two to cart now thanks to you bringing this to our attention).
The error that occurred in your case was a rare mishap. We have robust systems in place to ensure the accuracy of our inventory, and we are making continuous improvements to these systems to prevent similar issues in the future.
Your feedback is invaluable to us, and it has already led to discussions on how we can enhance our customer service and inventory management. We are committed to learning from this experience and improving our processes.
Thank you again for bringing this to my attention.
- Luke Byrnes (Head of Customer Experience)
Not happy with my recent order I just received half of my order and after two weeks rest of the order is cancelled because they didn't have in stock.
Not happy with my recent order, just
8. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Sparesbox
I want to extend my sincerest apologies for the inconvenience and frustration you experienced with your recent order. I understand how disappointing it is to receive only part of an order, and the added frustration of the remaining items being cancelled.
The issue you faced was due to the discontinuation of a product by Nulon. Unfortunately, this product should not have been listed as available on our website. We recently launched a new website, and amidst this transition, there have been some challenges, including previously discontinued products erroneously reappearing on our site. This oversight led to the delay in communication and subsequent cancellation of part of your order.
Please know that we have already taken the required steps to rectify this issue. Your experience has highlighted areas where we need to improve, and we are grateful for this feedback.
I would like to personally reach out to discuss how we can make this right for you. Please expect an email from me shortly. I am committed to turning this experience around for you.
- Luke Byrnes (Head of Customer Experience)
Order from Sparesbox if you don't want to receive your stuff
Absolutely useless business. Made an order early in the month, hounded them 2 weeks later to hear that the items were 'fully reserved' (??? just send them then), a week after that, 1 of 6 items is shipped out on it's own, another delayed response that the rest is 'fully reserved' again but something has become backordered.
Almost 3 weeks on from the initial order and still barely any communication from them. Despite using multiple contact methods. They also will not answer the phone due to 'Covid'. Would not reccomend at all.
9. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Sparesbox
Firstly, thank you for taking the time to share your feedback. I want to sincerely apologise for the frustration and inconvenience you've experienced with your recent order. It's clear we've fallen short of the high standards we set for ourselves and our service.
I'm glad to see that Dean was able to assist you with the cancellation and refund. Rest assured, we are taking a close look into what went wrong with your order. It's important for us to understand and rectify these issues, not only for you but for all our customers.
While we strive to maintain seamless communication and prompt order fulfillment, it's evident that we've missed the mark in your case. We are actively working to improve our processes, including how we handle high-demand items and backorders, to prevent such situations in the future.
Your experience has been shared with our team, and it will be a catalyst for the improvements we are committed to making. We value your business and hope to have the opportunity to serve you better in the future.
- Luke (Head of Customer Experience)
Extremely slow to dispatch. Very poor customer service
Would not go through them again. On their site they have parts listed as 5 day delivery (even when I had my location set to New Zealand). They took 10 days to dispatch the parts, and they have put my billing address down for delivery instead of my shipping address. This address is nowhere near where I need the parts delivered. It is now the 15th December and two packages were delivered (to the wrong address), and the third is nowhere to be seen. Support is abysmal.
Updated from 1 star to 3 as Sparesbox came through and refunded me for my order
27. November 2023
Bewertung ohne vorherige Einladung
OK service if you can wait for your parts
I have used this company for many years however in the last 12 months their delivery lead times have become excessively long.
Recently I placed an order which was only part delivered. (I'm still waiting for brake pads after 3 weeks!) I've followed up twice and always get a pleasant response but the ETA for my parts into their warehouse keeps moving.
In future I'm going to look elsewhere and pay a few more bucks to get my parts delivered promptly.
14. Dezember 2023
Bewertung ohne vorherige Einladung
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