My new puppy messed up my balcony with lots of poop and the cleaning team did a good job of cleaning it all. However, I didn’t really see the attention to detail in cleaning other parts of the house a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The deep cleaning team had a daunting task, to dust 4000 books and their shelves, then clean the T2. They were very friendly and explained everything well. We would give 5 stars, but noticed afterward... Mehr ansehen
Unternehmen hat geantwortet
Hi there! It's going to be an honest positive review since I have absolutely no complaints: 1. The cleaners arrived on time, even earlier a bit which is a rare approach these days; 2. I had a few... Mehr ansehen
Unternehmen hat geantwortet
I got my apartment deep cleaned after I just moved in. Initially, it was dirty and unlivable. However, now the apartment is clean and I'm very satisfied. The cleaning professional was very friend... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Book online a background-checked, professional cleaner for your home or office in Portugal within 60 seconds. Thousands of happy customers since 2016. 100% Satisfaction Guarantee. SPIC AND SPAN. Home & Office Cleaning is an online marketplace matching private and commercial customers with experienced cleaners in Germany, France, Poland, Portugal Luxembourg, Austria, and Sweden.
Kontaktinformationen
Sepapaja 6, 15551, Tallinn, Estland
- +351 308 804 123
- info@spicandspan.pt
- spicandspan.pt
4,4
Hervorragend
246 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Overall a great experience
Overall a great experience:
punctual, sympathetic , not needing too assistance (independent).
office is clean .
1 not so important point (but still) point is that many of the furnitures and decorative objects (vases, plants, lamps and books on table ... are not put back correctly in place )
13. März 2024
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for sharing your experience with us. We're glad to hear that overall, you had a great experience. Your feedback regarding the placement of furniture and decorative items is duly noted, and we will forward the information to the service provider to make sure to improve in this aspect. We aim to provide a 5-star service and appreciate your valuable input towards achieving that goal. If there's anything else we can assist you with, please don't hesitate to let us know.
Ana was great!
1. März 2024
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your kind words!
Glad to hear you're satisfied with the Ana.
We would love to continue to helping :)
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your booking process was easy, and you found our pricing transparent. It's fantastic to know that you also had a great service experience.
We look forward to serving you again in the future!
Absolutely great service
Absolutely great service. The cleaning lady was great and the apartment shines.
23. Februar 2024
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your positive feedback! We're delighted to hear that you had a great experience with the service. It's wonderful to know that the cleaning lady did a fantastic job, and your apartment now shines. We appreciate your kind words and look forward to serving you again in the future.
Recommended!
Great experience, very friendly service and excellent website to make a booking.
1. Februar 2024
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Hello,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a great time and found the service to be friendly. We're also pleased that you found our website user-friendly for making bookings.
Your feedback is invaluable to us, and we look forward to serving you again in the future. If you have any suggestions or if there's anything specific you enjoyed about our service, please feel free to let us know.
Thanks again for choosing us, and we appreciate your kind words!
Best regards,
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your kind words!
Glad to hear you're satisfied with the cleaning services every time.
We would love to continue to helping :)
Great service!
20. Jänner 2024
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for taking time to review us.
Its a pleasure having you as a customer :)
Excellent work
13. Jänner 2024
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your 5-star review! Looking forward to serving you again :)
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your 5-star review! We're delighted to hear that you enjoyed the service and customer care. Looking forward to serving you again.
Best regards,
SPIC AND SPAN Team
Great job
We booked for 2hrs cleaning. Though the cleaner couldn’t complete the job with the hours booked. I must say that she did her job exceptionally well
30. Dezember 2023
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your understanding and positive feedback. We apologize for any inconvenience caused by the time constraints. It's great to hear that despite the limited time, the cleaner performed exceptionally well. We appreciate your acknowledgment of the quality of service, and we look forward to the opportunity to exceed your expectations in the future.
Not a great experience
The cleaning itself was great. Very happy with how it looked at the end. However the website said it takes roughly 7-12 hrs to deep clean a house the size of mine, so I booked two cleaners for a DEEP CLEAN, instead of one and booked a 5 and a half hour slot.
How it took 4 hours for two cleaners to clean one kitchen is beyond me. They worked together, and I asked them to avoid 15 out of 17 cabinets and the entire pantry. It was almost like taking that long was a deliberate attempt at getting paid for more hours.
Then they worked for 4 hours and 48 minutes while claiming to have them worked 5.5 hours. Thankfully, I had cameras in my house.
In the end, they ended up cleaning one room and the kitchen, while the foyer, living room, dining room and 3 other rooms remained untouched.
They did end up reducing the amount I was required to pay, and I appreciate that. But in the end, I’m still left cleaning the majority of my house myself.
5. Dezember 2023
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
We apologize for the dissatisfaction you experienced with the overall service. As a marketplace, we have considered the perspectives of both you and the service provider. Regrettably, there is a discrepancy between the two. However, our commitment to customer satisfaction is evident through the adjustments we have made from our end.
We will ensure to forward the feedback again to the service provider for improvement.
Best regards
Superb cleaning as always.
2. Dezember 2023
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
We greatly appreciate your fantastic review! It brings us joy to learn that our service lived up to your expectations. If you require assistance in the future, feel free to reach out to us :)
professional and efficient service
30. November 2023
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you so much for your positive review! We're thrilled to hear that you found the service both professional and efficient. It's wonderful to know that our efforts are resonating with our clients. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
SPIC AND SPAN. Team
Thorough, efficient and reliable
The team did a wonderful job and finished earlier than we expected. I’m very happy 😃
24. November 2023
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Dear Samuel,
Thank you for your excellent review! We're delighted to hear you were happy with our team's efficient and thorough work. We look forward to assisting you again in the future!
Best,
SPIC AND SPAN. Team
An excellent experience!
The cleaning team arrived on time, introduced themselves. They were organized and very professional, asking good questions. I felt quite confident about their skills and process. And most importantly, they listened to me and understood what is important to me. They did an excellent job and I am exceptionally pleased.
19. November 2023
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Dear Bonnie
We sincerely appreciate you sharing your positive experience with our cleaning service! It brings us great joy to learn that you were satisfied results.
Your kind words hold significant value for us, and we are grateful for your feedback. Should you require our services in the future, please feel free to reach out. We eagerly anticipate the opportunity to serve you again.
Thank you once more for choosing us!
Best regards,
Outstanding results
Outstanding results - I had no idea our apartment could get that clean. Also, great attention to detail, and no cutting corners. To top it off, they were very friendly, with great communication throughout the process. Oh, easy to book and to pay, too. Overall, a great experience.
14. November 2023
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Dear John,
Thank you so much for taking the time to share your positive experience with the cleaning service! We are delighted to hear that you were impressed with the outstanding results and attention to detail in your apartment.
Your kind words mean a lot to us, and we appreciate your feedback. If you ever need our services again, don't hesitate to reach out. We look forward to the opportunity to serve you again in the future.
Thanks again for choosing us!
Best regards,
Disaster
The tenant that came complained about the diriness of the room. Honestly I am expecting a professional service for the price im paying.
17. November 2023
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Dear Nicola,
We appreciate your feedback regarding the cleanliness of the room, and we genuinely want to address any concerns you may have. It's crucial to highlight that our commitment to providing professional service is unwavering.
In this particular instance, the challenge arose from a discrepancy between the service booked and the actual needs of the property. You opted for a 2-hour basic cleaning package, yet the property required a deep cleaning that typically spans an entire day. Upon the cleaner's arrival, the house was found to be in a significantly distressed condition.
Despite these challenges, the cleaner diligently performed the best possible within the allotted time and the specified scope of work. We understand the importance of budget considerations, but it's essential to book a service that aligns with the actual requirements of the property.
We are dedicated to resolving any customer issues, but it's important for both parties to ensure that the selected package corresponds appropriately to the scale of the job.
Thank you for your understanding.
Best regards,
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your kind words and positive review! We're thrilled to hear that you were satisfied with our service. If you ever need assistance again, don't hesitate to reach out.
Timely communication and professional service
The company has very timely communication about the process and good commitment to the task that is scheduled.
The service providers are friendly and professional, have experience in doing their work and help solving problems
15. Oktober 2023
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
We're delighted to hear your positive feedback! Your satisfaction is our priority, and we'll strive to earn that 5-star rating in the future. Thank you for your support!
Karina was exceptional
Karina was exceptional. The windows are impeccably clean. Her attention to detail and her thoroughness were exactly what we were hoping for.
7. Oktober 2023
Antwort von SPIC AND SPAN. Home & Office Cleaning (Portugal)
Dear customer,
Thank you for your glowing review! We're delighted to hear that Karina met your expectations with her cleaning and attention to detail. Whenever you need another cleaning session, just give us a shout.
Best regards,
The SPIC AND SPAN. Team.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.