Spring Health - Springhealth - Springhealth.com Bewertungen 19

Awful! They hire too unprofessional therapists without doing any screening for them. Never trust this platform, it will harm you

I never connected with a therapist because they said the therapist doesn’t see clients out of state. But they charged me for a session that I never had. Be cautious it’s seems to be a scam

This is a program provided through work. There was never anything disclosed upfront about cost so I assumed it was an employee benefit. I booked the appointment then I was asked for insurance info which now I figured there would be a cost. Yet, nothing was disclosed! Fast forward to today, the date of the appt… I see there is a $195 due after the visit AGAIN IT IS STILL NOT DISCLOSED! It is in very small writing below the appointment information. Once clicked on there is an estimated cost. So I read the cancellation policy. No fee disclosed there either. Upon appointment cancellation you are forced to accept the cancellation policy. Other than all of the above. The appointment was quick and easy to make.

Do not use this practice. They are some of the most unprofessional people I have ever interacted with.

Terrible. My provider did not show up to my scheduled appointment and customer service is nonexistent.

Spring Health is racist and if you interview for a job and your hispanic they won't hire you. I don't recommend Spring Health at all.

TERRIBLE customer service.
Their mission is to "eliminate every barrier to mental health care" - that is a JOKE.
The financial strain, the lack of communication, being bounced from person to person if you have an issue with billing. It indeed creates MORE barriers, MORE stress.
My mental health has indeed decreased by using this company. Don't fall for their scam. USE ANY OTHER PROVIDER EXCEPT SPRING HEALTH

Well when I was registering on their website there were many issues with it's structure and its not very user friendly. Should have realized then it was going to get worse. They do provide a quarterly debit card for OTC. I I registered the card.. did all the web site said was needed. Went to use the card as credit, which is recommended.. It requires a pin to use ... LOL. I put in a call to customer service, the person had no clue how the website was setup, giving instructions on how to use it.. finally my request to change the pin number was addressed. They said due to tech. issues it wasn't possible at this time to do that.. so I asked for the list of approved vendors and the response was I can recite them to you over the phone... I suggested why don't you email me the list... No I will not email it.. you listen or you will not get it..

I hung up and now I am posting this review

Don't use HeatlhSpringFlex
Bad customer service

You can do better elsewhere for these services

Scam - they give 10 “free” sessions to certain employees of companies but then charge you if you have to miss one. It’s clearly not “free”

I havent even had my first appointment. I have been trying for two weeks to find out why my appointments (supposed to be free) are all labeled that they are at a cost. Their help chat (bad AI) puts in a ticket that goes to another canned (bad AI) response that doesnt answer your questions.

Honestly for mental health care, this has been so frustrating and not worth it. These companies just want us to stay bad so they can predatorily profit off us.

⭐☆☆☆☆ Extremely Disappointed With Spring Health

I normally don’t leave negative reviews, but my experience with Spring Health has been incredibly frustrating. One of the therapists actually ended up arguing with me during our session, which made me feel unheard and even more stressed than before. Therapy should feel supportive, not combative.

My next attempt wasn’t any better. The new therapist hardly remembered anything I had shared in our previous session. I had to repeat personal information and concerns I had already opened up about, which was upsetting and made the whole process feel pointless.

Overall, I didn’t feel supported, understood, or respected. For a service that emphasizes mental-health care, the inconsistency and lack of professionalism were really disappointing. I truly hope they improve, but I won’t be returning.

Extreme Unprofessionalism and Shocking Refusal of Care—Do NOT Trust Your Mental Health Here

Rating: 1 / 5 Stars

I am writing this review with deep disappointment and concern after a devastating experience with Paul Thompson through the Spring Health platform. My son, who is suffering from severe depression and anxiety, desperately needed help, and we booked an initial session hoping for professional support.

We were absolutely appalled when Mr. Thompson refused to engage in treatment based purely on a severe personal bias he held regarding a non-clinical personal affiliation of my son. He issued an ultimatum—either my son sever this non-essential personal tie or be denied care. This refusal has severely impacted my son’s mental well-being and is an egregious breach of professional ethics.

A mental health professional’s duty is, first and foremost, to provide competent care to individuals who are suffering, regardless of their background, beliefs, or personal associations that are non-clinical in nature. This refusal is the professional equivalent of refusing to help someone in crisis because the clinician personally disapproves of a non-essential lifestyle choice. It is inexcusable.

The fact that Spring Health maintains a platform that allows its providers to substitute personal prejudice for patient care speaks volumes about the organization’s integrity and oversight. Instead of making our situation better, this incident has compounded our stress and made my son feel worse.

We are actively filing a formal ethical complaint against Mr. Thompson’s license. I strongly caution anyone seeking mental health treatment to avoid Spring Health, as their platform appears to lack the necessary quality control to ensure patients receive unbiased, ethical, and professional care when they need it most.

My whole experience was terrible. I used this service as it is part of the employee support program. I was looking for maintenance therapy. From initial engagement to scheduling to billing it was terrible. As a mental health provider the therapist was mediocre at best and was unwilling to maintain appointments at consistent times. I had to cancel an appointment 6 hours prior to the appointment due to issues that came up as a mother with two young children. I got charged a 200 fee for no-showing. In addition they just charged my card this fee. As a professional who has worked in a few mental health settings this is not how you treat your clients. I would never recommend this company. It is better to just find a provider in network outside of this employer provided service.

Provider never answers me when requesting refill. I have to call and harass customer service every time I need a refill on medications I can’t miss (I’m not actually mean to them I know it’s not the representative’s fault).
Also, I continue to check my balance every other week and it always says my statement is $0.00. Then all of a sudden I get hit with over an $800 bill? Stay away from this company unless you want it to stress you out even more.

There's like a half dozen similar shops within 2 miles of me. This has been my favorite bc due to both variety and consistency. Good prices and like a lot of places, do get discounts/rewards with each purchase. Lady behind the counter is always a pleasure talk too

Spring Health is an absolutely horrible organization. Its video platform is a shambles; you lose at least 10 minutes per session just trying to connect with your therapist.
Their billing practices are despicable as well. They sent me an email stating that I had sessions left, so I scheduled. I scheduled a session, then they bilked me stating that the original email had been sent in error! I’ve asked several times to escalate and they have not done so, choosing to continue to bill me and taking no ownership for their error whatsoever.

This “service” run by pure liars, fraudsters, and the derelicts of society. Spring Health and Highmark/BCBS embody every stereotype about American healthcare. My coverage with Highmark (and Spring) ended on New Year’s Eve 2024 so imagine my surprise when I got a letter in the mail from Spring Health stating I owe them for a virtual appointment on 1/31/25. I had to go through so many hoops, constant transfers, and calls with agents calling me “aggressive”.

You don’t attempt to steal from someone and then call them “aggressive” for not having the reaction you wanted. They claimed it was a “bug” in their automated system and it wouldn’t happen again. Well, it happened again and I received the same letter stating I had a virtual appointment on 2/28/25.

In addition to this fake appointments, the doctor in question doesn’t even exist! An agent with Spring Health told me directly that there’s no record of the appointments or the doctor in their system. How does this get past so many people multiple times? It sure is a convenient “bug” to have someone pay you for a doctor who isn’t in your system or coverage network.

Americans who come to europe and Switzerland to get the EAP services for international companies but have zero respect for those who apply (they think they are in america) never respond to professionals and offer very low salaries for professionals thinking they hire in mexico. As a professional i had not only a misleading and dishonest conversation with the recruiters in charge but their local reputation is poor likewise- sadly echoed through my patience experience and partners. We kindly ask you , you stay in the US and stop offering insulting compensations, interviews and recruitment practices that go against our swiss and european values. Unacceptable.