Do not trust this company. I have provided multiple updates about my circumstances this month, yet they are still sending me invoices demanding payment. I have even sent screenshots proving t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Been charged for an invoice on my FEA even tho Im way bellow the threshold on my earnings. Trying to fill the financial hardship form but the feature won't work on their own platform. Costumer s... Mehr ansehen
Unternehmen hat geantwortet
I would not recommend taking out an FEA, get a bank loan instead. I was desperate to reskill into cyber which is why I made the terrible decision of taking out an FEA stepex. If I had just g... Mehr ansehen
Unternehmen hat geantwortet
Lauren was very courteous and kindly answered all my queries both in emails, and over the phone putting my mind at ease. In addition, everyone at StepEx whom I had to contact answered my questions pre... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
StepEx works with universities to let students spread the cost of their course over time. From standard payment instalment plans to finance where repayments can be waived if borrowers can evidence they are earning below a minimum income.
Kontaktinformationen
22 Upper Ground, SE1 9PD, LONDON, Vereinigtes Königreich
- info@stepex.co
- stepex.co
1,8
Mangelhaft
28 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
Communication is not good
I’ve been paying into stepex for over a year now having got a loan to retrain as a web developer. I think this is mainly an issue due to their lack of staff (looks like there are only a few of them as I always end up hearing from the same people) but when something does go wrong, communication is terrible. Emails seem to go missing and occasional unexpected payments are taken without prior communication as to why. I’ve had to ask twice for a rundown of everything I’ve paid them because it’s got to the point where I’m not entirely trustful they know themselves! All in all I’m looking forward to completing the payments and not only because having to pay back 10% of my net income is shockingly high, even with the payment cap. They also didn’t go over an income and expenditure form with me when I got into difficulties with repayments which I’m fairly sure is not legal?? I may be wrong on that point.
4. September 2023
Bewertung ohne vorherige Einladung
Antwort von StepEx
Hi SG,
I'm sorry to hear that you have been unsatisified with communications.
I can see that you have corresponded with us a few times.
I'm also sorry to hear you found repaying this agreement difficult. The FEA you took out is specifically designed to be affordable. Whereby, you repay less when you earn less. Imagine how much worse it would have been having to pay a fixed amount that would have been much higher as interest would have been applied.
Regarding the absence of an income and expenditure form and this being not legal - the correspondence you had with our staff was entirely compliant.
Application experience
Application experience - waste of time
I applied for a coding bootcamp. Already the first entry in the application process makes it very clear what program you apply for and how much you need for that.
I had to fill several questionairs, give them access to the bank account, answer several rounds of questions and do an id verification. After about a week doing everything, I received the information they are only waiting for the program to confirm that I have a spot with them. Two days later I received an auto-generated mail, saying my application is declined, there is no capacity.
If there is no capacity then why doing the whole process? If there were more applications than spots, why not be transparent about it?
It was an overall waste of time and moreover there is now not enough time to find a different financing solution before the program starts, so I have to wait for another class.
10. August 2023
Bewertung ohne vorherige Einladung
Antwort von StepEx
I'm sorry to hear about your experience.
We do require significant information to be able to assess your suitability for a loan agreement as do all regulated lenders. This is in order to comply with regulations that protect consumers such as making sure someone else can't take out a loan on your behalf and that you are likely to be able to afford the repayments.
For many of our loans, we require part funding to be provided by the education provider. In this case your education provider decided there were other candidates they would like to prioritise.
I hope you enjoyed your subsequent class.
Very efficient and courteous
Lauren was very courteous and kindly answered all my queries both in emails, and over the phone putting my mind at ease. In addition, everyone at StepEx whom I had to contact answered my questions pretty much straight away, even in out of office hours. Highly recommended. Diana
27. Juli 2023
Bewertung ohne vorherige Einladung
The customer service I received from…
The customer service I received from Lauren was excellent, I had an issue where the ID card option wasn't being shown on the website but she helped me sort this out quickly and thoroughly. Easy to use and great customer service.
26. Juni 2023
Bewertung ohne vorherige Einladung
Best terms in the market
9. September 2019
Bewertung ohne vorherige Einladung
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