Went in for coffee - came out with 2 new settees to replace 2 x 20 year old ones Found the experience friendly and professional Very good selection of quality furniture Staff extremely helpful... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
We were at Sterlings mid afternoon on 12th August. The shop was quiet and we were there to purchase 2 new beds. Our assistant Evija Rube was first class. Knowledgeable about the products, had excell... Mehr ansehen
Unternehmen hat geantwortet
Absolutely amazing store . Every department is beautifully presented and a vast choice of furniture available . Amy was wonderful and went the extra mile sorting out our purchase . Sterling Home great... Mehr ansehen
Unternehmen hat geantwortet
Visited garden centre at Sterling Tillicoultry and was assisted by sales lady Sharon who was extremely helpful, answering questions and measuring sizes. Sharon was very patient and nothing was... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelgeschäft
- Schlafzimmermöbelgeschäft
- Fachhandel für Bodenbeläge
- Haushaltswarengeschäft
- Wohnmöbelgeschäft
- Matratzengeschäft
Vom Unternehmen geschrieben
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Kontaktinformationen
76 Moss Road, FK13 6NS, Tillicoultry, Scotland, Vereinigtes Königreich
- 01259 750655
4,7
Hervorragend
911 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Happy Days
The staff could not be more helpful! Made everything very easy and pleasant.
Will definitely be back!
5. Juli 2026
Antwort von Sterling Home - Tillicoultry
Hi Kevin,
Thank you for your wonderful feedback!
We’re thrilled to hear that our team made your experience so easy and pleasant. Your kind words mean a lot to us, and we’ll be sure to share them with the staff. We look forward to welcoming you back again soon! 😊
Kind Regards
The Sterling Home Team
Excellent service and support
Steven McKelvie at Sterling organised the quotation and the sale for us for our floors/Carpeting fully 3 months in advance in line with our timeline. He then continued to keep us updated for the next 3 months before delivering installation on the requested date. Great job, great help, very professional and very likeable too.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home - Tillicoultry
Hi Marc,
Thank you for your wonderful feedback.
We're delighted to hear that Steven provided such excellent service throughout your flooring and carpeting project. Keeping customers informed every step of the way is so important, and it's great to know that Steven's professionalism, communication, and attention to your timeline made the experience a positive one.
We'll be sure to pass on your kind comments to him. Thank you for choosing Sterling Home Tillicoultry, and we hope you enjoy your new flooring for many years to come.
Kind Regards
The Sterling Home Team
Lauren is a great salesperson
Lauren was a great salesperson and very helpful. She was happy to listen to our requirements and help us find exactly what we were after.
4. Juli 2026
Antwort von Sterling Home - Tillicoultry
Hi Ian,
Thank you for your kind feedback.
We're delighted to hear that Lauren was so helpful and took the time to listen to your requirements. Providing knowledgeable and attentive service is very important to us, and it's wonderful to know she helped you find exactly what you were looking for. We'll be sure to pass your comments on to Lauren.
We hope you enjoy your purchase and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Excellent service
We received excellent service from Donna.
She was very patient, knowledgeable and efficient.
She made us feel confident about making our purchases and confident in the company.
4. Juli 2026
Antwort von Sterling Home - Tillicoultry
Hi Johnny,
Thank you for your wonderful feedback.
We're delighted to hear that Donna provided such excellent service. Her patience, knowledge, and efficiency are a real credit to our team, and it's fantastic to know she made you feel confident in both your purchases and our company. We'll be sure to pass on your kind comments to her.
Thank you for choosing Sterling Home Tillicoultry, and we hope you enjoy your new purchases.
Kind Regards
The Sterling Home Team
Excellent
The service, care and professionalism shown by the Flooring Department at Sterling was exceptional, from start to finish.
Steven was our initial point of contact and was very professional and considerate and was a breath of fresh air. Brian, Mark and Dylan were all very helpful and professional. Darren the fitter was also very professional, careful and communicated very well.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home - Tillicoultry
Hi Ross,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that you received such great service from our Flooring Department. It's fantastic to know that Steven made such a positive first impression and that Brian, Mark, Dylan, and Darren all contributed to making your experience a smooth and professional one from start to finish.
Your kind words will be shared with the team, who will be thrilled to receive your recognition. Thank you for choosing Sterling Home Tillicoultry, and we hope to welcome you again in the future.
Kind Regards
The Sterling Home Team
We found what we were looking for and…
We found what we were looking for and more think I need a loyalty card
3. Juli 2026
Antwort von Sterling Home - Tillicoultry
Hi Ashley,
Thank you for your fantastic feedback!
We're delighted to hear you found what you were looking for – and even a little more. 😊 We really appreciate your support and look forward to welcoming you back again soon. Maybe a loyalty card is something we should think about! Thanks again for shopping with us.
Kind Regards
The Sterling Home Team
Antwort von Sterling Home - Tillicoultry
Hi Thomas
Thank you for your lovely feedback. We're delighted to hear that our team took the time to ensure you were happy with your selection and explained everything clearly. Providing great customer service and helping our customers make informed choices is very important to us.
We appreciate your support and look forward to helping you again in the future.
Kind Regards
The Sterling Home Team
Excellent service from the minute I…
Excellent service from the minute I walked in the store.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home - Tillicoultry
Dear Mr Collins
Thank you for your kind feedback! We're delighted to hear you received excellent service from the moment you walked into the store. Our team takes great pride in providing a friendly and welcoming experience for every customer.
We really appreciate your support and look forward to seeing you again soon.
Kind Regards
The Sterling Home Team
Very happy bed purchase
Our bed purchase went very smooth with the help of Evija Rube. Evija has a lovely quiet helpful manner and was able to answer all our questions. She is extremely knowledgeable about the products being sold. Even when we changed our mind and returned to the bed department, Evija greeted us with kindness and care ensuring the change we asked for went smoothly. Evija is a credit to Sterling Home.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home - Tillicoultry
Hi Jackie
Thank you so much for your wonderful review.
We’re delighted to hear that Evija provided such a positive experience during your bed purchase. Her calm, knowledgeable, and customer-focused approach is exactly the level of service we strive to deliver, and it’s fantastic to know she was able to answer all your questions and support you through your decision-making process.
We’re especially pleased that when you returned to make changes to your order, Evija ensured everything was handled smoothly and with genuine care. Your kind words about her professionalism, patience, and expertise will mean a great deal to her.
Thank you for choosing Sterling Home. We truly appreciate your feedback and look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Staff very helpful
Staff very helpful. What always reduces your score is all the add ons! You know a customer cannot pick up a sofa and requires delivery so include this cost in your pricing of the product! You mis represent the cost then add a disgusting delivery charge on to the price! Not impressed
23. Mai 2026
Antwort von Sterling Home - Tillicoultry
Hi Lynn
We're pleased to hear that you found our staff helpful, and we appreciate you taking the time to share your concerns regarding our pricing and delivery charges.
We understand your frustration and are sorry that the additional delivery cost left you feeling disappointed. We aim to be as transparent as possible with our pricing, but we appreciate that delivery is an essential part of purchasing larger items such as sofas and that these charges can have a significant impact on the overall cost.
Your comments have been noted and will be shared with the relevant team as we continually review how we present our pricing and delivery information to customers.
Thank you again for your feedback and for choosing us, we really appreciate your support.
Kind Regards
The Sterling Home Team
Fault in Leather of new chair
I am really sad to write this. Previously excellent customer service but on this occasion extremely poor. Been left with faulty chair, all agreed visible flaw/mark on chair. We are having to pursue full refund through legal processes. All we want is our money back now but this is not forthcoming. Advice is do not buy from Sterling, as if there is an issue we have found the whole process difficult and stressful. Really disappointed as my previous experience was excellent.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home - Tillicoultry
Dear David
Thank you for taking the time to share your feedback. We are sorry to hear that you remain disappointed with the outcome. We are also very sad to receive this feedback.
Following a thorough investigation of the chair and the concerns raised, no fault has been identified. We appreciate that this is not the outcome you were hoping for, and we understand your frustration.
We will continue to support you in line with our processes. Our team remains available to answer any questions you may have and to discuss the matter further.
We value all customer feedback and regret that your experience has not met your expectations on this occasion.
Kind Regards
The Sterling Home Team
Amy Ireland is very good.
Amy Ireland helped us today providing lots of relevant info while at the same time not being at all pushy. She is going to send fabric samples to our home to assist in our decision making.
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home - Tillicoultry
Hi Dave
Thank you for your lovely feedback. We’re so pleased to hear that Amy provided helpful, informative service without any pressure. Making sure our customers feel confident in their choices is really important to us, and we’re glad the fabric samples will support you in your decision. We’ll be sure to pass your kind comments on to Amy.
Kind Regards
The Sterling Home Team
Carpets at Sterling - where else!!!
We have shopped at Sterling Home Store many times over the years and are always impressed by the professionalism of the staff.
Todays experience was up to the usual standard.
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home - Tillicoultry
Hi Nancy
Thank you for your continued support and for taking the time to share your feedback. We’re delighted to hear that your experience matched the high standards you’ve come to expect from us over the years. Your kind words about our team’s professionalism mean a great deal, and we look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Great service and very friendly staff.
We had great service from Donna Rae. She was very helpful and very patient with us, while we were choosing our colour scheme for our furniture.
She is very friendly and made us feel at ease throughout both of our visits. Thank you.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home - Tillicoultry
Dear Lynn
Thank you so much for your kind words. We’re delighted to hear that Donna made such a positive impression during your visits.
Providing helpful, patient, and friendly service is exactly what we strive for, so it’s great to know Donna made you feel at ease while choosing your furniture. We’ll be sure to pass on your lovely feedback to her.
We really appreciate your review and hope you enjoy your new furniture!
Kind Regards
The Sterling Home Team
Purchased a suite
Purchased a suite, was told it would be 11 weeks , then advised it would be 12 weeks , called them to chase up then told another 2 weeks.
Poor show , and wouldn't have purchased if I was given accurate time scale for delivery.
I'm sure they will hide behind the 'estimate' statement but won't buy again.
Remember it's an expensive delivery charge so makes it more bitter when it's weeks over the estimated time frame!
Response to response:
Here's a suggestion that may be a bit out of the box, why not adopt a customer service approach?... maybe offering a refund of the delivery cost....or what about a refund of the care package I also purchased?
I know that adopting a compensatory approach may be something outwith he levels of customer service you're used to, however it may eliminate some of the frustration caused.
You should Google ' customer service '.
Apologies cost nothing, unlike the delivery charge.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home - Tillicoultry
Thank you for your review.
We’re very sorry to hear about your experience and completely understand your frustration regarding the delays.
We always aim to provide accurate delivery estimates, but unfortunately, on this occasion, the timeframe was extended beyond what was initially communicated. We appreciate how disappointing this must have been, especially for such an important purchase, and we sincerely apologise for the inconvenience and lack of clearer updates throughout the process.
Your feedback regarding both the delivery timing and associated costs has been noted and will be taken on board to help us improve communication and service moving forward.
If there’s anything further we can do to assist you or if you’d like to discuss your order in more detail, please don’t hesitate to get in touch with our customer support team.
Kind Regards
The Sterling Home Team
Difficult to write a review when I have…
Difficult to write a review when I have not received my goods, them having being delayed until the end of June!
3. Mai 2026
Antwort von Sterling Home - Tillicoultry
Hello Elizabeth,
Thank you for your feedback.
We are sorry to hear you’ve not yet received your goods and understand how disappointing and frustrating this delay must be.
We’re sorry for the inconvenience caused and appreciate your patience while we work to get your order to you as soon as possible.
Kind Regards
The Sterling Home Team
Fantastic service
Fantastic service from a young gentleman named Ryan.
Ryan was so knowledgeable and helpful. From the initial interaction through to the completion of the purchase Ryan’s service was exemplary.
I spent some time browsing a number of areas of this lovely store. Every member of staff acknowledged our presence, which is so refreshing.
Definitely recommend a visit to this store.
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home - Tillicoultry
Hi Heather,
Thank you for your fantastic feedback!
We are delighted to hear that Ryan provided such knowledgeable and helpful service throughout your visit — we will be sure to pass your kind comments on to him.
It’s also wonderful to know that our whole team made you feel welcome while you were browsing. We really appreciate your recommendation and hope to see you again soon!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Ordered two recliners in Dec2025 they…
Ordered two recliners in Dec2025 they arrived 26th March 2026 by 4th of April 2026 I found that the left hand back of both recliners had poor softer in fill than the right arms . Therefore that area had lots of creases . I complained with a date stamped photo of creases . The left hands at rear felt softer than right hand . Sterling homes sent 2 Technicians from different companies Their findings said creases were due to usage and softer leather which seems odd as front of same arm had no creases and felt more solid . Because the creases were due to usage after 9 day Sterling homes would not be fix poor infil . Also informed me that the assessment was under taken by Independent assessors I found that one of the company used works for Sterling Homes . I have lost all confidence in this company and would not recommend to anybody purchasing recliners due to my experience . I have always bought our furniture from Gillies and never had a problem but my brother bought two recliners from Sterling homes and had them for several months with out a problem so due to his recommendation I went to Sterling Homes . After 3 months the creases got worse and now the left arms look tatty and it depresses me . I do not expect to have paid for what I thought were lovely chairs in show room to end up with poor quality ones
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home - Tillicoultry
Hi Mr Chung,
Thank you for taking the time to share your feedback.
We’re very sorry to hear how disappointed you are with your recliners, particularly as this has affected your enjoyment of them over time.
Following your initial concerns, we arranged for two separate inspections by independent technicians. Both reports concluded that no manufacturing fault was identified. Based on these findings, we have been unable to uphold your claim.
We appreciate that this outcome is frustrating and regret that this has impacted your confidence in us.
Thank you for your feedback, which has been noted.
Kind regards
The Sterling Home Team
Sophie was excellent- very…
Sophie was excellent- very knowledgeable and practical- she gave us time to look around without hoovering but was there when we needed her advice.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home - Tillicoultry
Hi Lorna,
Thank you for your lovely feedback.
We are so pleased to hear that Sophie struck the perfect balance—being knowledgeable and helpful while also giving you the space to browse comfortably. We will be sure to pass your kind comments on to her, she’ll really appreciate it!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Antwort von Sterling Home - Tillicoultry
Hi Mrs Cieslar,
Thank you for your lovely feedback!
We’re delighted to hear that you experienced first-class service and are pleased with the quality of your items. It means a lot to us, and we hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
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